There was no one at the front desk and no signage or direction on how to summon the worker. This was 6pm on a Friday. Finally after snooping around we found a phone that said to call “0” for the front desk so we did and finally the attendant appeared. As we were leaving for dinner another guest was trying to check in and having the same issue so we shared with him how we got assistance. I understand that there is other work to be done at a hotel but maybe have the front desk representative at the desk or in an area where they can hear or see people approaching the desk.
酒店回复: Thank you for your feedback. We will be addressing your concerns.
4.0分
其他
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This was a nice hotel in a decent area close to the Mall of America and also close enough to go into Ellsworth Wisconsin for some cheese without it being a far drive from either.
酒店回复: Thanks for staying with us. We appreciate your feedback!
3.0分
其他
Staff and service was lovely however the room stunk…literally. The air must be leaking and the carpet was wet and smelled of mildew.
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酒店回复: We are very sorry you are unhappy - we will work hard to fix the issues you experienced. Thanks for letting us know
5.0分
其他
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Highly recommended!
Everything was perfect! From the coffee bring ready and brewed to my liking, to the clean and comfortable beds, clean bathroom, friendly staff and so many other things! The breakfast was amazing and ready on the dot and the staff serving it was very friendly and helpful. We stay at a lot of places in our travels and this was 10/10! Would highly recommend. Thank you.
酒店回复: Thanks for staying with us. We appreciate your feedback!
4.0分
其他
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We always stay at this property when it is necessary. However, this time they upped the room rate to most twice what we normally pay because of a softball tournament. Sad that they wouls take advantage of all these families.
酒店回复: Thanks for staying with us. We appreciate your feedback!
5.0分
其他
Enjoyed our stay. First time there. Was very nice. Pool was great. Rooms were really nice, clean & comfortable.
酒店回复: Thanks for staying with us. We appreciate your feedback!
5.0分
家庭亲子
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Place was in a great location to everything we needed to get to! Cute little hotel and we could tell they had just done and were in the middle of a refresher which is nice to see! Would recommend and stay at again if the time comes!
酒店回复: Thanks for staying with us. We appreciate your feedback!
3.0分
其他
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The room was OK however, shower curtain rod was about to fall off the wall. There was zero air conditioning in the elevator making it stiflingly hot. The fence around the patio enclosure was falling apart. The hotel could use some good maintenance.
酒店回复: Thanks for staying with us. We appreciate your feedback!
5.0分
其他
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Convenient location. Had everything we needed. Loved everything! From check in to check out everything was flawless! & it always smells clean/fresh. We got the 1bed suit. Would highly recommend this room & hotel. I’ll definitely stay here again if we ever come back to MN.
酒店回复: Thanks for staying with us. We appreciate your feedback!
干净整洁，员工也很友好。还会再来的！
There was no one at the front desk and no signage or direction on how to summon the worker. This was 6pm on a Friday. Finally after snooping around we found a phone that said to call “0” for the front desk so we did and finally the attendant appeared. As we were leaving for dinner another guest was trying to check in and having the same issue so we shared with him how we got assistance. I understand that there is other work to be done at a hotel but maybe have the front desk representative at the desk or in an area where they can hear or see people approaching the desk.
This was a nice hotel in a decent area close to the Mall of America and also close enough to go into Ellsworth Wisconsin for some cheese without it being a far drive from either.
Staff and service was lovely however the room stunk…literally. The air must be leaking and the carpet was wet and smelled of mildew.
Highly recommended!
Everything was perfect! From the coffee bring ready and brewed to my liking, to the clean and comfortable beds, clean bathroom, friendly staff and so many other things! The breakfast was amazing and ready on the dot and the staff serving it was very friendly and helpful. We stay at a lot of places in our travels and this was 10/10! Would highly recommend. Thank you.
We always stay at this property when it is necessary. However, this time they upped the room rate to most twice what we normally pay because of a softball tournament. Sad that they wouls take advantage of all these families.
Enjoyed our stay. First time there. Was very nice. Pool was great. Rooms were really nice, clean & comfortable.
Place was in a great location to everything we needed to get to! Cute little hotel and we could tell they had just done and were in the middle of a refresher which is nice to see! Would recommend and stay at again if the time comes!
The room was OK however, shower curtain rod was about to fall off the wall. There was zero air conditioning in the elevator making it stiflingly hot. The fence around the patio enclosure was falling apart. The hotel could use some good maintenance.
Convenient location. Had everything we needed. Loved everything! From check in to check out everything was flawless! & it always smells clean/fresh. We got the 1bed suit. Would highly recommend this room & hotel. I’ll definitely stay here again if we ever come back to MN.