Room wasn't as clean as I would hoped and had to clean the bath before I used it found hair all over it and breakfast could of been better would rather have a waffle maker vs frozen waffle and tv had issues but the positive it was quiet and had hot water
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酒店回复: Hi Jared,Thank you for sharing your detailed feedback. I’m sorry to hear about the cleanliness and breakfast concerns, as well as the TV issues you experienced. That’s not the standard we aim to provide. I do appreciate your note about the quiet environment and hot water. Your comments will be shared with our team to help us improve and ensure a better experience on your next visit.
1.0分
其他
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I booked the room weeks in advance. I traveled from another state to watch my son play club baseball at IU. When I arrived to check in I was told I canceled my reservation. I didn’t cancel. The desk person was rude and insisted I canceled my reservation. I repeated that I did not cancel. I asked if there were any rooms available. He said yes, but charged me twice the rate!! I wanted to watch my son play so I felt like I had no choice but to pay. I believe this was a scam. Since rooms were available it made no sense to charge me double. I am going to call my bank to see if there is any legal action I can take to dispute this. Absolutely horrible experience!!!
酒店回复: thank you
3.0分
其他
Everything is realy dated, worn carpet, saw a bug in the bathroom. minimal amenities, good for a night or two if IU hotels are overbooked.
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酒店回复: Hi Gary,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical; however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
1.0分
其他
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Read the reviews before booking. Intense disinfectant smell in the room’s carpet, drain flies everywhere, soft lumpy bed, amateur patching and maintenance, extremely outdated decor, corroded shower head, no elevator, no nearby restaurants, large bleached out spots in the hallway carpeting, recycled breakfast items i.e. crushed plastic-wrapped waffles served each day. Will not stay here again. Was looking for an affordable alternative to sky high rates for IU homecoming.
酒店回复: ok
2.0分
其他
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This was an emergency last minute booking - paid in full on the app, we have never been charged at any other facility when using the app but this low cost hotel wanted a deposit for their crap hotel room and incidentals which was ridiculous as there is no room service or in room mini bar or anything that would be incidental.
酒店回复: $75 deposit
1.0分
家庭亲子
Found bed bugs an hour after being there. Toilet did not work. Sink didn’t work. They would not refund me my money.
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酒店回复: Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Martinsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that bugs beds Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.
4.0分
家庭亲子
Staff was friendly, room was cleaned and kept up while we were away
酒店回复: thank you
5.0分
其他
Worth it
Nice older facility, great staff, spacious room
酒店回复: thank you
1.0分
其他
The staff was rude. The key cards didn’t work, we went up 3x to get it fixed. The rooms smelt like dirty moldy cigarettes. Will not be staying here again.
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酒店回复: We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.
5.0分
其他
The staff was so nice. The rooms were so clean and quiet. Had a wonderful stay
Room wasn't as clean as I would hoped and had to clean the bath before I used it found hair all over it and breakfast could of been better would rather have a waffle maker vs frozen waffle and tv had issues but the positive it was quiet and had hot water
I booked the room weeks in advance. I traveled from another state to watch my son play club baseball at IU. When I arrived to check in I was told I canceled my reservation. I didn’t cancel. The desk person was rude and insisted I canceled my reservation. I repeated that I did not cancel. I asked if there were any rooms available. He said yes, but charged me twice the rate!! I wanted to watch my son play so I felt like I had no choice but to pay. I believe this was a scam. Since rooms were available it made no sense to charge me double. I am going to call my bank to see if there is any legal action I can take to dispute this. Absolutely horrible experience!!!
Everything is realy dated, worn carpet, saw a bug in the bathroom. minimal amenities, good for a night or two if IU hotels are overbooked.
Read the reviews before booking. Intense disinfectant smell in the room’s carpet, drain flies everywhere, soft lumpy bed, amateur patching and maintenance, extremely outdated decor, corroded shower head, no elevator, no nearby restaurants, large bleached out spots in the hallway carpeting, recycled breakfast items i.e. crushed plastic-wrapped waffles served each day. Will not stay here again. Was looking for an affordable alternative to sky high rates for IU homecoming.
This was an emergency last minute booking - paid in full on the app, we have never been charged at any other facility when using the app but this low cost hotel wanted a deposit for their crap hotel room and incidentals which was ridiculous as there is no room service or in room mini bar or anything that would be incidental.
Found bed bugs an hour after being there. Toilet did not work. Sink didn’t work. They would not refund me my money.
Staff was friendly, room was cleaned and kept up while we were away
Worth it
Nice older facility, great staff, spacious room
The staff was rude. The key cards didn’t work, we went up 3x to get it fixed. The rooms smelt like dirty moldy cigarettes. Will not be staying here again.
The staff was so nice. The rooms were so clean and quiet. Had a wonderful stay