The pool was not open due to needing repair. They should have let us know as this is why we booked with them. They did upgrade us to a room with a jacuzzi however.
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酒店回复: Thank you for sharing your feedback, Mary. We’re glad the upgraded jacuzzi room added comfort to your stay, but we sincerely apologize that the pool was unavailable during your visit—especially since it was an important part of your booking decision. We understand the disappointment this caused. Your comments are appreciated and will help us improve how we communicate maintenance updates moving forward. We hope to have the chance to welcome you back for a smoother experience.
1.0分
家庭亲子
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Pool has been closed for over a year! Within 5 minutes of check in I left with my family! Crumbs in “just cleaned” rooms bed, stains all over the pillows. The mirror was full of spit/toothpaste and the sink. The door/jam was full of a sticky substance! Had to have 100+ glade plug ins to cover a smell! It’s all you could smell in the halls and had them plugged in the rooms too! Clearly hiding smells!
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酒店回复: Dear Neil,Thank you for taking the time to share your experience. We are truly sorry for the condition you encountered. What you described is far below our standards, and we understand why you chose to leave. Please accept our sincere apologies for the cleanliness issues and for the disappointment regarding the pool closure.Your feedback has been shared immediately with our housekeeping and maintenance teams so we can address these concerns without delay. We never want guests to feel misled or uncomfortable, and we appreciate you bringing these matters to our attention.If you are willing, we would appreciate the opportunity to discuss this further and make things right. Please feel free to contact the hotel directly.
5.0分
家庭亲子
Check in was easy. Room was clean and quiet. Room had a recliner which was really a nice bonus. Breakfast was excellent. Great stay.
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酒店回复: Dear Donald,Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed your stay, especially the clean and quiet room, the recliner, and our breakfast. It’s great to know check-in was smooth and that you had such a comfortable experience. We truly appreciate your kind words and hope to welcome you back again soon!
4.0分
其他
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Hotel is being updated. Pool was unfortunately closed - looks like they are remodeling. Chair and curtain had stains also the didn’t clean behind bathroom door room smelt of old cigarettes. Bed was clean and comfortable, breakfast was fine. Front staff was friend.
2.0分
其他
This was a gift for our out of town guests. Advertised with pool. Pool closed.
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酒店回复: Hi Rita,Thank you for sharing this feedback. We’re very sorry that the pool closure impacted your guests’ stay, especially since it was an important part of why the reservation was made. We understand how disappointing that must have been.Our team is working to complete the necessary repairs as quickly as possible, and we’re reviewing our listings to ensure the most accurate information is displayed going forward. We appreciate you bringing this to our attention and hope we have the opportunity to provide a smoother experience in the future.
4.0分
其他
The gentleman who checked us in was very nice. Clean and quiet room. Bed was comfortable
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酒店回复: Dear Allen,Thank you for sharing your feedback. We’re delighted to hear that you had a pleasant stay and found the room clean, quiet, and comfortable. It’s also wonderful to know our front desk team made a positive impression during check-in. We truly appreciate your kind words and look forward to welcoming you back on your next visit.
4.0分
商务出差
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Easy shopping next door
The remote for the TV did not work very well and the channel guide hard to find. Would have liked to use the pool, but has been closed by the county. The location was very convenient, yet a bit out of the way.
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酒店回复: Dear Gregory,Thank you for your feedback and great rating. We’re glad you enjoyed the convenient location and nearby shopping. We apologize for the inconvenience with the TV remote and channel guide, as well as the pool closure. Your comments are appreciated, and we’ll work to improve these areas.
2.0分
家庭亲子
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This property is right next to a Walmart and was not easy to access. Pool area was not set up to use. Boxes of furniture lay around to unpack. Got in to room and screaming from the Walmart parking lot was going on; bed was so completely uncomfortable, had it not been for distance, we would have driven home. Neighbors were extremely loud. We got out of there as soon as day break.
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酒店回复: Dear Shellie,Thank you for sharing your experience. We’re truly sorry to hear about the noise, bed comfort, and pool area not being ready during your stay. We understand how these factors impacted your comfort and will review these concerns with our team to improve both the property setup and guest experience.
3.0分
商务出差
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This did not seem like a standard clean hotel. It had a bit of a grungy feel. Tub looked like it needed a deep cleaning. Shower curtain needed to be cleaned. Carpet, not great. The breakfast was impressive. Waffle maker, sausage patties, eggs already cooked flat to make breakfast sandwiches. Bagels, bread, English muffins, juices, yogurt. We felt a touch unsafe here and probably will choose a different hotel if we stay in town again. Rundown feel, overall.
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酒店回复: Dear Jennifer,Thank you for sharing your feedback. While we’re glad to hear you enjoyed the breakfast offerings, we sincerely apologize for the cleanliness and overall condition not meeting expectations. Your comments about the tub, shower curtain, carpet, and overall feel of the property are concerning and will be addressed with our housekeeping and maintenance teams immediately. We’re also sorry you felt unsafe — that is never acceptable, and we take such concerns very seriously.We truly appreciate your honesty and will use your feedback to improve.
没有卫生纸，没有热水，前台没有人。
The pool was not open due to needing repair. They should have let us know as this is why we booked with them. They did upgrade us to a room with a jacuzzi however.
Pool has been closed for over a year! Within 5 minutes of check in I left with my family! Crumbs in “just cleaned” rooms bed, stains all over the pillows. The mirror was full of spit/toothpaste and the sink. The door/jam was full of a sticky substance! Had to have 100+ glade plug ins to cover a smell! It’s all you could smell in the halls and had them plugged in the rooms too! Clearly hiding smells!
Check in was easy. Room was clean and quiet. Room had a recliner which was really a nice bonus. Breakfast was excellent. Great stay.
Hotel is being updated. Pool was unfortunately closed - looks like they are remodeling. Chair and curtain had stains also the didn’t clean behind bathroom door room smelt of old cigarettes. Bed was clean and comfortable, breakfast was fine. Front staff was friend.
This was a gift for our out of town guests. Advertised with pool. Pool closed.
The gentleman who checked us in was very nice. Clean and quiet room. Bed was comfortable
Easy shopping next door
The remote for the TV did not work very well and the channel guide hard to find. Would have liked to use the pool, but has been closed by the county. The location was very convenient, yet a bit out of the way.
This property is right next to a Walmart and was not easy to access. Pool area was not set up to use. Boxes of furniture lay around to unpack. Got in to room and screaming from the Walmart parking lot was going on; bed was so completely uncomfortable, had it not been for distance, we would have driven home. Neighbors were extremely loud. We got out of there as soon as day break.
This did not seem like a standard clean hotel. It had a bit of a grungy feel. Tub looked like it needed a deep cleaning. Shower curtain needed to be cleaned. Carpet, not great. The breakfast was impressive. Waffle maker, sausage patties, eggs already cooked flat to make breakfast sandwiches. Bagels, bread, English muffins, juices, yogurt. We felt a touch unsafe here and probably will choose a different hotel if we stay in town again. Rundown feel, overall.