酒店回复: Thank you, Hannah, for your rating and for staying with us. We’re glad to see you had a positive experience overall. If there’s anything specific we could improve for your next visit, we’d love to hear it. We appreciate your stay and hope to welcome you back.
4.0分
商务出差
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The hotel itself was clean and the front desk clerk was friendly. A couple issues with my room. The outlet behind the microwave was sticking out of the wall. The faucet by the microwave was incredibly loose. Thought I'd snap it off turning on the water. The main light in the bathroom didn't work. The stopper was missing in the huge tub so i couldn't enjoy it. The room was clean and had a keurig coffee maker so that was nice.
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酒店回复: Thank you, Danyelle, for your detailed feedback. We’re glad to hear that you found the hotel clean and our front desk friendly. We sincerely apologize for the maintenance issues you encountered in your room, including the loose faucet, missing stopper, and outlet concerns. Your comments will be addressed with our team to ensure a better experience for future guests.
3.0分
商务出差
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Room was clean and smelled strongly of cleaning supplies. We had an Accessible room but the accessibility features, while possibly ok for someone in a wheelchair, were not useful for my orthopedically challenged husband. The shower is a tub/shower combo and has no grab bar in a useful position for someone standing. There is a decent, firm armchair- something frequently absent in modestly priced rooms.
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酒店回复: Thank you, Ruth, for sharing your feedback. We’re glad your room was clean and appreciated the firm armchair, but we sincerely apologize that the accessibility features did not meet your husband’s needs. Your comments are helpful as we continue improving accessibility and comfort for all guests.
3.0分
其他
Breakfast was cold. 1st room smelled of cigarettes. I got another room, bathroom was dirty. Bathroom needs uogrades
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酒店回复: Thank you, Aimee, for your feedback. We’re sorry to hear about the issues with your first room and the cleanliness of the second room, as well as the cold breakfast. Your comments regarding the bathroom and overall room conditions are important, and we are addressing them with our team to improve future guest experiences.
3.0分
家庭亲子
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Breakfast was good, & staff was great! The room was a bit dirty though. Sheets had debris and stains, lady bugs on the ceiling, lots of spots were caked in dust like the base of the standing lamp, back & base of TV, bedside lamps. Soap holder near sink had soap scum still on it, and the tub ledges had quite a bit of lint/hair in the corners.
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酒店回复: Thank you, Chelsea, for your feedback. We’re glad you enjoyed the breakfast and found our staff helpful, but we sincerely apologize for the cleanliness issues you encountered in your room. Your comments are being shared with our housekeeping team to ensure these concerns are addressed.
3.0分
情侣出游
The bathroom was not very clean & was outdated. We had preexisting stains on our bedding & a couple towels in the bathroom.
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酒店回复: Thank you, Ashley, for your feedback. We’re sorry to hear about the cleanliness issues and the outdated bathroom. Your comments about the bedding and towels have been shared with our housekeeping team to help improve future guest experiences.
4.0分
家庭亲子
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The room was clean except somebody's leftovers were in the frig. You could tell they are in the middle of renovation, but, overall it was clean and the staff were helpful and nice.
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酒店回复: Thank you, Sandra, for your feedback! We’re glad you found your room clean overall and our staff helpful. We appreciate your understanding regarding the ongoing renovations and hope to welcome you back once updates are complete.
1.0分
商务出差
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Property is in desperate need of updating and repair. Room was dark even with lights on. Curtains don't open and and were broken. Carpet...ick and bathroom, well i used the toilet, husband used shower and there was no soap in the dispenser. If needing a room in future willingly to pay more for better accommodations. Staff was great.
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酒店回复: Thank you, Julie, for sharing your experience. We sincerely apologize that the condition of the room did not meet your expectations. Your comments regarding lighting, curtains, carpet, and bathroom amenities are being addressed with our team. We’re glad to hear our staff provided good service and hope to have the opportunity to provide a better stay in the future.
2.0分
商务出差
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Room still had old food in refrigerator, not sure if left by a guest or staff. Breakfast was lacking and equipment was not fully functional. Rooms closet didn’t have a bar or hangers which made it difficult for hanging clothes. Iron didn’t heat up well.
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酒店回复: Thank you for your feedback, James. We sincerely apologize for the issues you experienced with the refrigerator, breakfast, and room amenities. Your comments are being addressed with our team to improve the guest experience, and we appreciate you bringing these concerns to our attention.
酒店员工非常友好和乐于助人。
恩
The hotel itself was clean and the front desk clerk was friendly. A couple issues with my room. The outlet behind the microwave was sticking out of the wall. The faucet by the microwave was incredibly loose. Thought I'd snap it off turning on the water. The main light in the bathroom didn't work. The stopper was missing in the huge tub so i couldn't enjoy it. The room was clean and had a keurig coffee maker so that was nice.
Room was clean and smelled strongly of cleaning supplies. We had an Accessible room but the accessibility features, while possibly ok for someone in a wheelchair, were not useful for my orthopedically challenged husband. The shower is a tub/shower combo and has no grab bar in a useful position for someone standing. There is a decent, firm armchair- something frequently absent in modestly priced rooms.
Breakfast was cold. 1st room smelled of cigarettes. I got another room, bathroom was dirty. Bathroom needs uogrades
Breakfast was good, & staff was great! The room was a bit dirty though. Sheets had debris and stains, lady bugs on the ceiling, lots of spots were caked in dust like the base of the standing lamp, back & base of TV, bedside lamps. Soap holder near sink had soap scum still on it, and the tub ledges had quite a bit of lint/hair in the corners.
The bathroom was not very clean & was outdated. We had preexisting stains on our bedding & a couple towels in the bathroom.
The room was clean except somebody's leftovers were in the frig. You could tell they are in the middle of renovation, but, overall it was clean and the staff were helpful and nice.
Property is in desperate need of updating and repair. Room was dark even with lights on. Curtains don't open and and were broken. Carpet...ick and bathroom, well i used the toilet, husband used shower and there was no soap in the dispenser. If needing a room in future willingly to pay more for better accommodations. Staff was great.
Room still had old food in refrigerator, not sure if left by a guest or staff. Breakfast was lacking and equipment was not fully functional. Rooms closet didn’t have a bar or hangers which made it difficult for hanging clothes. Iron didn’t heat up well.