Property is in desperate need of updating and repair. Room was dark even with lights on. Curtains don't open and and were broken. Carpet...ick and bathroom, well i used the toilet, husband used shower and there was no soap in the dispenser. If needing a room in future willingly to pay more for better accommodations. Staff was great.
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酒店回复: Thank you, Julie, for sharing your experience. We sincerely apologize that the condition of the room did not meet your expectations. Your comments regarding lighting, curtains, carpet, and bathroom amenities are being addressed with our team. We’re glad to hear our staff provided good service and hope to have the opportunity to provide a better stay in the future.
2.0分
商务出差
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Room still had old food in refrigerator, not sure if left by a guest or staff. Breakfast was lacking and equipment was not fully functional. Rooms closet didn’t have a bar or hangers which made it difficult for hanging clothes. Iron didn’t heat up well.
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酒店回复: Thank you for your feedback, James. We sincerely apologize for the issues you experienced with the refrigerator, breakfast, and room amenities. Your comments are being addressed with our team to improve the guest experience, and we appreciate you bringing these concerns to our attention.
2.0分
其他
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Front desk lady was nice but there’s a lot of hidden fees that aren’t listed like pet fees which I was charged a few times for. Our room was also dirty and lots of broken things like closet door and multiple things in the bathroom. The tv also did not work properly.
5.0分
商务出差
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Bed was comfortable. I like the dispensers in the shower. Air conditioner worked great!
There needs to be a grab bar in the shower.
I forgot my shower shoes so I was concerned about slipping in the shower because I felt the shower floor could be slippery.
Oh my, high toilet is needed! The toilet was child size, not appropriate.
1.0分
家庭亲子
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The hotel was beyond dirty. Hair clumps in the pool, stains on the sheets and the general upkeep just isn’t there.
A window in the pool area was shattered, our room window had a huge crack and the side (keycard only) entrance was always propped open and unable to close.
I would recommend finding somewhere else in the area.
2.0分
家庭亲子
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The property was convenient for our stay. Our room had a shade that wouldn't close all the way and a shower that didn't drain. They did move us to a different room, however, the room they did move us into had a dirty wash cloth left in the bathtub and a dirty/stained bed cover. Gave up complaining so didn't report those issues. I figured if they didn't make sure that the room they were moving us to was in really good shape after the first one that it wasn't worth complaining to the staff. TV's were very blurry. Would not recommend this property to anyone.
2.0分
其他
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Find another hotel
Check in was fine, nice people at the desk. The room was very disappointing. It was old, not maintained well and dirty. The complimentary breakfast was lackluster with cold eggs.
4.0分
其他
Staff was very friendly. Bathroom had not been cleaned - hair in sink and toilet not cleaned. Rest of room was good.
3.0分
情侣出游
Should be cleaner. Especially when you find cockroaches in the bathroom.
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酒店回复: Thank you, Terri, for sharing your experience. We sincerely apologize for the cleanliness issues you encountered, including the presence of pests. Your feedback is being addressed with our housekeeping and maintenance teams to prevent similar situations in the future.
酒店员工非常友好和乐于助人。
Property is in desperate need of updating and repair. Room was dark even with lights on. Curtains don't open and and were broken. Carpet...ick and bathroom, well i used the toilet, husband used shower and there was no soap in the dispenser. If needing a room in future willingly to pay more for better accommodations. Staff was great.
Room still had old food in refrigerator, not sure if left by a guest or staff. Breakfast was lacking and equipment was not fully functional. Rooms closet didn’t have a bar or hangers which made it difficult for hanging clothes. Iron didn’t heat up well.
Front desk lady was nice but there’s a lot of hidden fees that aren’t listed like pet fees which I was charged a few times for. Our room was also dirty and lots of broken things like closet door and multiple things in the bathroom. The tv also did not work properly.
Bed was comfortable. I like the dispensers in the shower. Air conditioner worked great!
There needs to be a grab bar in the shower.
I forgot my shower shoes so I was concerned about slipping in the shower because I felt the shower floor could be slippery.
Oh my, high toilet is needed! The toilet was child size, not appropriate.
The hotel was beyond dirty. Hair clumps in the pool, stains on the sheets and the general upkeep just isn’t there.
A window in the pool area was shattered, our room window had a huge crack and the side (keycard only) entrance was always propped open and unable to close.
I would recommend finding somewhere else in the area.
The property was convenient for our stay. Our room had a shade that wouldn't close all the way and a shower that didn't drain. They did move us to a different room, however, the room they did move us into had a dirty wash cloth left in the bathtub and a dirty/stained bed cover. Gave up complaining so didn't report those issues. I figured if they didn't make sure that the room they were moving us to was in really good shape after the first one that it wasn't worth complaining to the staff. TV's were very blurry. Would not recommend this property to anyone.
Find another hotel
Check in was fine, nice people at the desk. The room was very disappointing. It was old, not maintained well and dirty. The complimentary breakfast was lackluster with cold eggs.
Staff was very friendly. Bathroom had not been cleaned - hair in sink and toilet not cleaned. Rest of room was good.
Should be cleaner. Especially when you find cockroaches in the bathroom.