酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues and the maintenance concerns you experienced during your stay. This is not the standard we strive to provide, and we regret that your room was not in optimal condition. We also apologize for any confusion regarding the breakfast and amenities. Your comments have been shared with our team to address these issues and improve our service. We understand your disappointment and hope you will give us another opportunity to provide a more comfortable and enjoyable experience in the future.Sincerely,Hotel Management
酒店回复: Dear Chaitanya, Thank you for your review and for choosing to stay at our hotel. We sincerely appreciate your feedback, and we extend our apologies for the oversight by our housekeeping staff during your recent stay. It is disappointing to learn that your experience did not meet our high standards. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
2.0分
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酒店回复: Dear Phillip,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
1.0分
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Terrible inept staff
When the concert was over I went to check in but the hotel canceled my reservation but still charged me bc we showed up after 11pm. Furious and staff had to idea how to handle anything?!
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酒店回复: Dear Justin, Thank you for sharing your feedback. We understand how frustrating it can be when a reservation doesn’t go as expected. While such situations are rare, we take comments like yours very seriously. After discussing with our team, it was found that a refund has already been processed and will soon be reflected in your account. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
2.0分
其他
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Nobody at the front desk past 10pm. Have to use their phone in the vestibule for anybody to pick up. Probably the most uncomfortable hotel bed I’ve slept in. Guess there’s descent amenities in the room (full fridge, kitchenette without any utensils). Next time will pay the extra $10 for a real bed and service.
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酒店回复: Dear Alyson, We sincerely appreciate you taking the time to share your experience and are genuinely sorry for the inconvenience you encountered during your stay. We understand how frustrating it must have been to reach the front desk after hours and to feel uncomfortable with the bed. Your feedback regarding the room amenities is also noted, and we are actively reviewing ways to enhance both comfort and convenience for our guests. While some limitations exist due to our extended-stay setup, we are committed to improving our services and guest experience. We hope you will consider giving us another opportunity to provide a more comfortable and seamless visit in the future.Sincerely,Hotel Management
5.0分
其他
The staff was very professional, polite and helpful. They were willing to help in any way. They all deserve to be acknowledged for their friendliness.
4.0分
其他
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Very good place to stay, the staff is nice and service is good, location is great and overall property conditions are very good; I would definitely stay at this hotel if I were to return to Michigan for business or pleasure.
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酒店回复: Dear Arturo,Thank you for choosing Extended Stay America and sharing your experience. We’re delighted to know you enjoyed the hospitality of our team, along with the convenience of our location. It’s wonderful to hear that the condition of the property met your expectations and that you would choose us again for both business and leisure. We look forward to welcoming you back whenever your travels bring you to the area.Sincerely,Hotel Management
1.0分
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Worst check in experience ever
Late check-in was absolutely awful. We missed regular check in by about 5 minutes so followed the instructions for after hours check ins by dialing zero. It rang for about 10 minutes with no answer so I called the hotel’s actual number and got connected to “Mike” who said I needed to call the number on the phone to talk to guest services, who would then call him to come down. After explaining several times that I DID call the posted number and it rang for 10 minutes without an answer and explaining that I just wanted to check in, he finally sighed and said he’d be down in a few minutes. Once he finally came down, he tried to re-charge me for my prepaid room (not just a hold for incidentals). Once he actually checked me in, he didn’t even ask for my card for incidentals so be careful when checking in for a prepaid room. My husband, daughter, and I ALL had to sign a ridiculous “no partying” agreement as well. I’ve signed things like that in the past but making my 11 year old do it was a bit ridiculous.
The room itself was old but fine. The beds were clean (a bit firm but I like that), and the room had a new tv, but the fridge was grubby on the outside and there were some other grubby spots throughout. Free wifi was included but I didn’t connect to it based on the shadiness of the check-in guy.
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酒店回复: Dear Edith, We sincerely apologize for the frustrating experience you faced during check-in. While we encourage guests to arrive within designated check-in hours to ensure prompt assistance, we understand that sometimes plans change. The confusion with phone contacts and prepaid charges is not the experience we aim to provide. Additionally, we recognize concerns regarding the check-in process and room condition. Your detailed feedback will be shared with our team to improve communication and overall guest satisfaction. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
5.0分
其他
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Great staff!
My stay at this hotel was extremely nice. Although, a wheelchair accessible room was not available, the staff made me feel very comfortable and I would visit there again. However, breakfast the breakfast did not offer enough choices.
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酒店回复: Dear Mable,Thank you for being our guest at Extended Stay America. We're so glad to know that the team helped make your stay a pleasant one. It means a lot to hear that their efforts left a positive impression. We also appreciate your feedback regarding the breakfast options. We're always looking for ways to improve the experience, and your input helps guide those efforts. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
不会再来了
房间不是很干净。床单上有烟头留下的洞。浴室水槽排水太慢，洗手时水槽里会充满水。浴缸排水也很慢……水槽没有填缝剂，这让浴室看起来更糟糕，乱糟糟的，让人不舒服。虽然他们宣传早餐，但只是免费的，也就是松饼或燕麦棒。他们让你索要通常在长住房间提供的餐具……不会再住
入住/退房方便！提供基本必需品。洗衣服务稍差；洗衣机几次省钱，烘干机没有完全烘干。工作人员不愿意像洗衣房所说的那样出售零钱。
这是我住过的最差的酒店。味道非常难闻。换了 3 个房间，浴室的灯不亮。地毯味道非常难闻。房间里连呼吸都困难。永远不要预订这家酒店。
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Terrible inept staff
When the concert was over I went to check in but the hotel canceled my reservation but still charged me bc we showed up after 11pm. Furious and staff had to idea how to handle anything?!
Nobody at the front desk past 10pm. Have to use their phone in the vestibule for anybody to pick up. Probably the most uncomfortable hotel bed I’ve slept in. Guess there’s descent amenities in the room (full fridge, kitchenette without any utensils). Next time will pay the extra $10 for a real bed and service.
The staff was very professional, polite and helpful. They were willing to help in any way. They all deserve to be acknowledged for their friendliness.
Very good place to stay, the staff is nice and service is good, location is great and overall property conditions are very good; I would definitely stay at this hotel if I were to return to Michigan for business or pleasure.
Worst check in experience ever
Late check-in was absolutely awful. We missed regular check in by about 5 minutes so followed the instructions for after hours check ins by dialing zero. It rang for about 10 minutes with no answer so I called the hotel’s actual number and got connected to “Mike” who said I needed to call the number on the phone to talk to guest services, who would then call him to come down. After explaining several times that I DID call the posted number and it rang for 10 minutes without an answer and explaining that I just wanted to check in, he finally sighed and said he’d be down in a few minutes. Once he finally came down, he tried to re-charge me for my prepaid room (not just a hold for incidentals). Once he actually checked me in, he didn’t even ask for my card for incidentals so be careful when checking in for a prepaid room. My husband, daughter, and I ALL had to sign a ridiculous “no partying” agreement as well. I’ve signed things like that in the past but making my 11 year old do it was a bit ridiculous.
The room itself was old but fine. The beds were clean (a bit firm but I like that), and the room had a new tv, but the fridge was grubby on the outside and there were some other grubby spots throughout. Free wifi was included but I didn’t connect to it based on the shadiness of the check-in guy.
Great staff!
My stay at this hotel was extremely nice. Although, a wheelchair accessible room was not available, the staff made me feel very comfortable and I would visit there again. However, breakfast the breakfast did not offer enough choices.