酒店回复: Hello Alex, We apologize for your experience during your stay. Cleanliness and service are priorities for us, and we appreciate your feedback regarding the room conditions and staff presence. Your comments about the elevator sound will also be shared with the maintenance team for evaluation. Thank you for bringing these issues to our attention, as it helps us improve for future guests. We hope you consider visiting again so we can provide a better experience.
酒店回复: Hello Samuel,Thank you for sharing your feedback regarding your recent stay. We take all comments seriously and appreciate you bringing these issues to our attention. While we're sorry to hear about your experience and your illness, your concerns have been noted. We encourage you to reach out to management directly to discuss your feedback further. Your insights help us in our ongoing efforts to improve the guest experience.
1.0分
其他
原文
翻译提供方：Google
不要留在这里
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酒店回复: Hello KATHY, We regret to hear about your experience, and we value all feedback to improve our services. Your concerns will be addressed with the team for further evaluation. Thank you for bringing this to our attention.
4.0分
其他
The shower head in the bathroom of room 220 needs a major cleaning. It's black and moldy.
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酒店回复: Hello Deborah L,Thank you for sharing your feedback regarding the shower head in your room. We take cleanliness seriously, and your observations are invaluable in maintaining our standards. Our housekeeping team will be informed to ensure that all amenities are thoroughly inspected and cleaned for future guests. We appreciate you bringing this to our attention, as it helps us improve the overall experience for everyone.
1.0分
其他
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Too many things are wrong
During our stay, we found several things wrong with the hotel room. There was mold in the bathroom on the ceiling, the carpet going around the base of a divider wall was coming off and my mother tripped on it, the sink was clogged (initially we knew something was wrong bc the stopper wasnt even placed inside the sink, it was on the counter) so brushing your teeth or washing your hands- the sink backed up, the floor gripper in the shower (so you do not slip and fall) was a quarter of the way torn off the tub floor and water was getting underneath it, hair was left behind on the shower wall, and the TV didnt work. One reason I chose this hotel was for the pool so my daughters could swim, well the pool was under maintenance so that plan didnt work and we were never made aware that the pool would be out of commission. I usually dont complain about much, understanding that things happen and places are under staffed, but we told the manager at checkout and she pretended to write everything down and said they would get right on it. When we left she just walked away from the computer and went to a back room. I doubt anything was corrected. Overall not pleased with the place, but served its purpose for sleeping and showering. I will not return to this hotel and we are in this area frequently since my daughter moved.
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酒店回复: Hello Kathy, Thank you for sharing your feedback regarding your recent stay. While we are glad that the hotel served its purpose for you, we regret to hear about the issues you encountered during your visit. Your comments about the room and the pool maintenance will be documented and shared with our management team for their review. We appreciate your understanding and hope you find accommodations that better meet your expectations in the future.
3.0分
其他
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Not totally clean
Not too bad, but not totally clean. There was a big blob of dried toothpaste by the sink. I used one of the makeup remover cloths to wipe the counter and came away with quite a bit of dust. Towel shelves were dusty in the corners and the towels were placed haphazardly. Small beds and very hard to walk around without banging your shins (my husband did it twice before moving to the other bed). Also 2 lightbulbs out in bathroom, so no light by sink. Wouldn’t recommend.
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酒店回复: Hello Sheri,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations on cleanliness and the comfort of the room layout, as it helps us identify areas for improvement. We're committed to maintaining high standards for our guests, and your comments will be taken into consideration as we strive to enhance our services. We hope you find accommodations that better suit your preferences in the future.
4.0分
其他
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Pool Closed = Disappointed Kids
We booked this hotel for a family wedding specifically because of the pool. Unfortunately, the pool was closed for maintenance so my kids were very disappointed. The breakfast was okay - the staff running the breakfast was distracted by her cell phone, but managed to refill food items once they ran out. Beds were smaller than expected, and there were no extra blankets in the room for the fold out, so my 3 kids scrunched into one bed. I did not attempt to call down for extra blankets. All in all, it was an okay experience. Good, not great.
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酒店回复: Hello Cameron, Thank you for sharing your feedback regarding your recent stay. We understand how important amenities like the pool are for family gatherings and apologize for the inconvenience caused by its closure. Your observations about the breakfast service and room accommodations have been noted, as we value guest input to enhance our service. We appreciate your comments and hope your family enjoyed the wedding celebration despite these challenges. Your experience is important to us, and we will continue to work on improving for future guests.
3.0分
其他
1'Hotel is terribly outdated and poorly maintained. No secure entrance at rear door. Lights need updating to LED most are dull filliment bulbs. Etc.
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酒店回复: Hello Andre, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the hotel's condition and maintenance, as they are valuable for our continuous improvement. We strive to create a comfortable experience for all our guests, and your insights will be taken into consideration as we plan future updates. Your perspective helps us ensure we provide an enjoyable environment for our visitors.
2.0分
其他
No way
You would think for $400 a night, you would be staying in a very nice hotel. That was not the case
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We strive to provide our guests with a pleasant experience, and we regret that we fell short for you. Your comments will be reviewed to ensure we continue to enhance our offerings. We appreciate you taking the time to express your thoughts and hope you will consider staying with us again in the future.
周边餐厅不错，交通也方便，房间干净
不好
房间很脏。床单上满是污渍，床上还有毛球。天花板上有水渍，还有一条大裂缝。入住时很难找到前台工作人员，退房时也找不到。电梯发出的声音就像要坠地一样。
酒店状况每况愈下。浴室地板腐烂，马桶漏水。抵达后不久，我就生病了，并且一直住在那里。我们提前两天离开，在家被诊断出感染了鼻病毒。我想退还最后两天的房费。
不要留在这里
The shower head in the bathroom of room 220 needs a major cleaning. It's black and moldy.
Too many things are wrong
During our stay, we found several things wrong with the hotel room. There was mold in the bathroom on the ceiling, the carpet going around the base of a divider wall was coming off and my mother tripped on it, the sink was clogged (initially we knew something was wrong bc the stopper wasnt even placed inside the sink, it was on the counter) so brushing your teeth or washing your hands- the sink backed up, the floor gripper in the shower (so you do not slip and fall) was a quarter of the way torn off the tub floor and water was getting underneath it, hair was left behind on the shower wall, and the TV didnt work. One reason I chose this hotel was for the pool so my daughters could swim, well the pool was under maintenance so that plan didnt work and we were never made aware that the pool would be out of commission. I usually dont complain about much, understanding that things happen and places are under staffed, but we told the manager at checkout and she pretended to write everything down and said they would get right on it. When we left she just walked away from the computer and went to a back room. I doubt anything was corrected. Overall not pleased with the place, but served its purpose for sleeping and showering. I will not return to this hotel and we are in this area frequently since my daughter moved.
Not totally clean
Not too bad, but not totally clean. There was a big blob of dried toothpaste by the sink. I used one of the makeup remover cloths to wipe the counter and came away with quite a bit of dust. Towel shelves were dusty in the corners and the towels were placed haphazardly. Small beds and very hard to walk around without banging your shins (my husband did it twice before moving to the other bed). Also 2 lightbulbs out in bathroom, so no light by sink. Wouldn’t recommend.
Pool Closed = Disappointed Kids
We booked this hotel for a family wedding specifically because of the pool. Unfortunately, the pool was closed for maintenance so my kids were very disappointed. The breakfast was okay - the staff running the breakfast was distracted by her cell phone, but managed to refill food items once they ran out. Beds were smaller than expected, and there were no extra blankets in the room for the fold out, so my 3 kids scrunched into one bed. I did not attempt to call down for extra blankets. All in all, it was an okay experience. Good, not great.
1'Hotel is terribly outdated and poorly maintained. No secure entrance at rear door. Lights need updating to LED most are dull filliment bulbs. Etc.
No way
You would think for $400 a night, you would be staying in a very nice hotel. That was not the case