酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your feedback and regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.
酒店回复: Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
酒店回复: Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Your concerns have been noted and forwarded to our team. We hope you will give us another chance to improve our services to serve you better.
4.0分
其他
原文
翻译提供方：Google
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酒店回复: Dear Guest,We appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We would love to host you again.
1.0分
其他
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Don't stay here.
The room had a musty smell and the air conditioner didn't work and made a lot of noise. Their breakfast was inedible. I had planned to stay for a week but checked out the second day. (I gave them a chance to fix things.) When I checked out, they refused to refund the remaining days and didn't even bother to write down the problems I mentioned so they could be addressed. My daughter and I both had problems breathing from sleeping in that room.
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酒店回复: Dear Guest,We regret to hear about the experience you and your daughter had during your stay. What you described is not the standard we strive to uphold, and we apologize for the discomfort and inconvenience caused. Your concerns regarding the room condition, breakfast, and service at checkout will be reviewed with our team so we can address them promptly. Thank you for sharing your feedback.
4.0分
其他
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Good room, limted options on breakfast
Room was nice, beds were comfortable. Tv was a little smaller than usual but worked great. Only downside was the breakfast, they didnt have anything out. Was hoping for the burritos but they didnt have any, they only had muffins, yogurts, coffee and juices. The guy had to grab some from the back and only put out 5 of each.
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed the clean, comfortable room and a good night’s rest. We apologize that the breakfast options were limited during your stay and will share your comments with our team to ensure a better variety and availability for our guests moving forward.
5.0分
其他
The hotel is a great place to stay. The rooms are always clean and the air conditioners always blow cold.
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酒店回复: Dear Guest,Thank you for your kind words! We’re delighted to hear you consistently enjoy our clean rooms and reliable air conditioning. We look forward to welcoming you back on your next stay.
3.0分
其他
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Rooms are fairly updated with comfortable bed and decor. Air conditioning worked great which isnt always the case for 2 star hotels. Built in shower gel, shampoo, hand soap, lotion was a nice touch. Cleaning staff was so nice and friendly. Negatives - sink tap water never ran cold, always stayed at luke warm and smelled "moldy" so you couldn't drink it. Room had a musty smell and they provided room fresheners. If you are staying for many days as I did, bring a scented candle, it will save the day. Would stay again.
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酒店回复: Dear Guest,Thank you for your detailed feedback! We’re glad you enjoyed the updated rooms, comfortable beds, friendly staff, and thoughtful amenities. We apologize for the lukewarm tap water, musty smell, and any inconvenience it caused, your suggestions are appreciated, and we’ll share them with our team to improve the experience. We’re happy to hear you’d consider staying with us again
4.0分
家庭亲子
Remodeled but bad toilet seat which was peeling. An hour after breakfast started NO food.
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酒店回复: Dear Guest,Thank you for your feedback. While we're glad you noticed the recent remodel, we regret to hear about the condition of the toilet seat and the lack of breakfast options during your visit. That’s certainly not the experience we aim to provide, and we’ll be addressing these concerns with our team to ensure better upkeep and timely breakfast service. We appreciate you bringing this to our attention.
麻雀虽小五脏具全。本以为很老旧恨脏乱差，但其实比较安静和卫生。
这个地方有点粗略。许多工人住在那里并在房间外面闲逛。而且，有的房间里还飘出一股腥臭味。所谓的早餐包括甜甜圈或用微波炉加热的冷冻早餐卷饼。
店员很棒，也很随和，但她无法控制这些事情。我们不会再留在这个位置。非常失望。
欧陆式早餐是一个天大的笑话！用微波炉加热的墨西哥卷饼和松饼？真的吗！我们房间里的沙发很糟糕。家具需要更换。被子和毯子上都有烟洞。改造工作做得很糟糕，本来可以是一个不错的房间，但很多小事情让它变得很糟糕。马桶座坏了，马桶上的水箱也裂了。特大号床上的枕头太小了。连标准尺寸都没有！不会推荐给任何人，也不会再呆在那里！
干净但是很旧。发霉的味道，提供外卖早餐，他们没有给你任何东西，接待处的女孩平静地说不，他们不再给你任何东西了
好的
Don't stay here.
The room had a musty smell and the air conditioner didn't work and made a lot of noise. Their breakfast was inedible. I had planned to stay for a week but checked out the second day. (I gave them a chance to fix things.) When I checked out, they refused to refund the remaining days and didn't even bother to write down the problems I mentioned so they could be addressed. My daughter and I both had problems breathing from sleeping in that room.
Good room, limted options on breakfast
Room was nice, beds were comfortable. Tv was a little smaller than usual but worked great. Only downside was the breakfast, they didnt have anything out. Was hoping for the burritos but they didnt have any, they only had muffins, yogurts, coffee and juices. The guy had to grab some from the back and only put out 5 of each.
The hotel is a great place to stay. The rooms are always clean and the air conditioners always blow cold.
Rooms are fairly updated with comfortable bed and decor. Air conditioning worked great which isnt always the case for 2 star hotels. Built in shower gel, shampoo, hand soap, lotion was a nice touch. Cleaning staff was so nice and friendly. Negatives - sink tap water never ran cold, always stayed at luke warm and smelled "moldy" so you couldn't drink it. Room had a musty smell and they provided room fresheners. If you are staying for many days as I did, bring a scented candle, it will save the day. Would stay again.
Remodeled but bad toilet seat which was peeling. An hour after breakfast started NO food.