Beach overlook was great. Bed was not nice it was a platform style with no box was loud when you moved and not super comfortable. Everything was beautiful really wish we could have gotten there sooner for some of amenties. Look forward to booking again sometime.
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酒店回复: Thank you so much for taking the time to share your feedback! We’re glad to hear you enjoyed the beautiful beach overlook and overall experience. We’re sorry to learn the bed wasn’t as comfortable as you’d hoped. We also wish you could have had more time to enjoy all the amenities, and we’d love to welcome you back so you can experience everything fully. Thank you again for staying with us, and we look forward to hosting you again soon!
5.0分
其他
Always a great stay at The Island, I love this hotel....been going here for years
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酒店回复: Thank you so much for your wonderful review! We’re truly grateful for your loyalty over the years, and it means the world to us that The Island continues to be a place you love to stay. We can’t wait to welcome you back for many more great visits!
3.0分
家庭亲子
So many hidden fees! When we checked in they added a cover fee like all hotels but they never refunded me
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酒店回复: We are sorry to hear about your experience; ******* discloses the fees under the important information section when booking your reservation stating the resort fees are due at property. As for the incidental fee part of this was used for room charges and the remaining was released back to you. Please call us if you have any questions!
4.0分
情侣出游
Pool was nice but the beach view i had was real nice.
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酒店回复: Thank you so much for taking the time to leave us a review! We're thrilled to hear you enjoyed the pool and were pleased with your beautiful beach view. Your positive feedback means a lot to our team. We look forward to welcoming you back again soon!"
服务很棒。
食物不错，但价格偏贵。
设施和地理位置都很好。
房间整体很干净，但地板上有很多沙子。
墙壁很薄，所以从早上7点到午夜都非常吵。
景色很美，但房间需要翻新。空调噪音太大，难以入睡，好不容易睡着了，它又会在夜里启动，把我吵醒。噪音大到我想坐在阳台上听海浪声，就必须先把空调关掉，否则根本听不到。入住的第一天早上8点，我就被一阵急促的敲击声吵醒，问了前台才知道楼上两层正在铺地毯。这可真是一个糟糕的假期开端。
房间与广告描述不符！入住时立即致电前台要求退款或更换房间。椅子很脏，淋浴只有顶喷花洒，工作人员说所有房间都没有其他花洒，但照片显示并非如此。他们拒绝退款。糟糕的住宿体验！
Beach overlook was great. Bed was not nice it was a platform style with no box was loud when you moved and not super comfortable. Everything was beautiful really wish we could have gotten there sooner for some of amenties. Look forward to booking again sometime.
Always a great stay at The Island, I love this hotel....been going here for years
So many hidden fees! When we checked in they added a cover fee like all hotels but they never refunded me
Pool was nice but the beach view i had was real nice.
The beach view was amazing!
Perfect stay
位置优越，酒店环境不错，服务细心周到，不错👍