Just stayed overnight on our way up north. The person at the front next desk was very helpful and delightful. She gave us excellent suggestions what to do today while driving along Lake Michigan.
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酒店回复: Hello John,Thank you for sharing your experience! We're thrilled to hear that our front desk staff made a positive impact on your stay by providing helpful suggestions for your travels. We hope you had a wonderful time exploring Lake Michigan and made lasting memories along the way. Your feedback is appreciated, and we look forward to welcoming you back on your next journey. Safe travels!
5.0分
其他
Staff was great! We were able to relax in the lobby with no issues as we’re meeting up with family. For sure staying again!
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酒店回复: Hello Stacy,Thank you for your positive feedback! We're delighted to hear that you enjoyed your time in the lobby and found the staff to be great. It's wonderful that you were able to relax and connect with family during your stay. We look forward to welcoming you back on your next visit!
2.0分
其他
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No elevator??? Are you kidding me? Is that even legal? I’m 71 years old, and suddenly I’m hauling two suitcases, up 2 flights of stairs, that weigh over 50 lbs each…. Totally F’d up.
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酒店回复: Hello Wayne,Thank you for sharing your feedback. We understand that carrying heavy luggage can be challenging, especially for our older guests. Our property does not have an elevator, as it is an older building, but we strive to provide information about accessibility features prior to arrival. Your comments will be noted as we continually assess ways to improve the guest experience. We hope you were able to enjoy other aspects of your stay.
4.0分
商务出差
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It was ok. Building is quite old, and nothing inviting to guests on the outside of the building. Doesn’t have a comfortable feeling. However, the room accommodations were satisfactory.
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酒店回复: Hello Louis,Thank you for your feedback. We appreciate your insights regarding the building's appearance and your room experience. Our team is always striving to enhance the comfort and appeal of our hotel, and your comments will be taken into consideration for future improvements. We hope you had a pleasant stay overall and appreciate your time in sharing your thoughts.
1.0分
家庭亲子
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I made a reservation and paid through *******, but when I arrived, the front desk clerk demanded that I leave a $100 cash deposit. This isn’t mentioned anywhere in the booking. My wife had $80 on her, which they accepted. When we checked out, they insisted on inspecting the room before returning it. They did indeed return the money, but I felt like I was being treated like a criminal upon walking in the door and I don’t think the property should be allowed to remain on ******* without disclosing this policy. I’ve never felt so unwelcomed at a hotel. Absolutely terrible policy and awful customer service. I will never return under any circumstances. There are plenty of other hotels in town.
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酒店回复: Hello Nicholas,Thank you for sharing your experience. We understand that the cash deposit policy came as a surprise and we apologize for any discomfort you felt during your stay. Our aim is to maintain a safe environment for all guests, and this policy is implemented for that reason. Your feedback is valuable, and we'll ensure it is taken into consideration for future improvements. We appreciate your input regarding your stay and the concerns you've raised.
5.0分
其他
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The staff were excellent and friendly. The room was nice and comfortable and the breakfast was very good. They provided scrambled eggs, sausage, biscuits and gravy, cereal, waffle makers and muffins etc.
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酒店回复: Hello William, Thank you for sharing your positive experience regarding our friendly staff and the variety of breakfast options offered. It's wonderful to hear that you found your room comfortable during your stay. We appreciate your feedback and hope you consider staying with us again in the future to enjoy more of what we have to offer. Your insights help us maintain our standards for all our guests.
4.0分
情侣出游
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Comfortable and quiet. Clean, with good sized rooms and decent breakfast. The exterior needs some minor maintenance and the room was stuffy when we arrived but turning the air conditioner on fixed that.
The price we paid was definitely higher than I have paid for similar accommodation recently.
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酒店回复: Hello Carolyn, Thank you for sharing your experience. We’re glad to hear you found your room comfortable and enjoyed the breakfast. We appreciate your feedback regarding the exterior maintenance and the air conditioning; we will make note of those observations for future improvements. Your comments on pricing will be reviewed to ensure we continue to provide value to our guests. We hope to welcome you back in the future.
2.0分
其他
The whole area is a little bit run down.Hotel is no different. Friendly and accommodating staff though
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酒店回复: Hello Dail,Thank you for sharing your feedback about your recent stay. We appreciate your kind words regarding our staff, as they strive to provide excellent service. We value your observations about the area and hotel condition, as guest experiences help us identify areas for improvement. We hope you consider staying with us again in the future to explore any changes that may enhance your experience.
3.0分
其他
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Better than first impression
If you can get past the exterior condition of this dated building, you'll be satisfied. The front desk was friendly. The pool and hot tub are nice and pool area clean. There is NO ELEVATOR - so be aware of that. The room is well appointed, bed was comfy, shower was good. Breakfast spread was good. Used the laundry facilities and all is good there. Turned out to be better than the first impression!
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酒店回复: Hello Angela,Thank you for sharing your experience. We're pleased to hear that you found our front desk team friendly and enjoyed the amenities, such as the pool and breakfast options. We appreciate your feedback regarding the building's exterior and the absence of an elevator, as this is important for future guests to know. It's wonderful to hear that your stay improved overall, and we hope to welcome you back for another visit in the future.
2.0分
情侣出游
Old. Dirty. Noisy. Misleading pics posted on *******. Not worth the $ paid. Will never stay here again.
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酒店回复: Hello Karie, Thank you for sharing your feedback regarding your recent stay. We take all guest reviews seriously and appreciate your input, as it helps us understand areas where we can enhance the experience. We aim to provide accurate representations of our accommodations, and we regret that your expectations were not met. Your comments will be reviewed by management to ensure we continue to improve for future guests.
Older Arizona Couple Staying Overnight
Just stayed overnight on our way up north. The person at the front next desk was very helpful and delightful. She gave us excellent suggestions what to do today while driving along Lake Michigan.
Staff was great! We were able to relax in the lobby with no issues as we’re meeting up with family. For sure staying again!
No elevator??? Are you kidding me? Is that even legal? I’m 71 years old, and suddenly I’m hauling two suitcases, up 2 flights of stairs, that weigh over 50 lbs each…. Totally F’d up.
It was ok. Building is quite old, and nothing inviting to guests on the outside of the building. Doesn’t have a comfortable feeling. However, the room accommodations were satisfactory.
I made a reservation and paid through *******, but when I arrived, the front desk clerk demanded that I leave a $100 cash deposit. This isn’t mentioned anywhere in the booking. My wife had $80 on her, which they accepted. When we checked out, they insisted on inspecting the room before returning it. They did indeed return the money, but I felt like I was being treated like a criminal upon walking in the door and I don’t think the property should be allowed to remain on ******* without disclosing this policy. I’ve never felt so unwelcomed at a hotel. Absolutely terrible policy and awful customer service. I will never return under any circumstances. There are plenty of other hotels in town.
The staff were excellent and friendly. The room was nice and comfortable and the breakfast was very good. They provided scrambled eggs, sausage, biscuits and gravy, cereal, waffle makers and muffins etc.
Comfortable and quiet. Clean, with good sized rooms and decent breakfast. The exterior needs some minor maintenance and the room was stuffy when we arrived but turning the air conditioner on fixed that.
The price we paid was definitely higher than I have paid for similar accommodation recently.
The whole area is a little bit run down.Hotel is no different. Friendly and accommodating staff though
Better than first impression
If you can get past the exterior condition of this dated building, you'll be satisfied. The front desk was friendly. The pool and hot tub are nice and pool area clean. There is NO ELEVATOR - so be aware of that. The room is well appointed, bed was comfy, shower was good. Breakfast spread was good. Used the laundry facilities and all is good there. Turned out to be better than the first impression!
Old. Dirty. Noisy. Misleading pics posted on *******. Not worth the $ paid. Will never stay here again.