酒店回复: Dear Vikki, thank you for sharing your feedback. We’re truly sorry to hear about the cleanliness issues you encountered in your room and bathroom, as this is far from our usual standards. Your comments have been shared with our housekeeping team for immediate attention and corrective action. We’ll also review our linen service to ensure towels and bedding meet the quality and freshness our guests expect. We appreciate your honesty—it helps us improve and provide a much better experience on your next visit. Best Regards,Customer Care Team
1.0分
家庭亲子
Rooms were dirty, front desk staff was very uncooperative and unwilling to address problems or change rooms despite the fact other rooms were available.
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酒店回复: Dear Bryant, thank you for sharing your experience. We’re truly sorry to hear about the cleanliness issues and the lack of support you encountered during your stay — that’s not the level of service we strive to provide. Your comments have been shared with both our housekeeping and front desk teams to ensure immediate attention and retraining where needed. We greatly appreciate your feedback, as it helps us improve and deliver the attentive, welcoming service all our guests deserve.Best Regards,Customer Care Team
2.0分
其他
The room smelled of smoke even though it was supposed to be non-smoking so we didn't even stay and overall wasn't clean. We canceled the room and got a refund.
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酒店回复: Dear Gwendolyn, thank you for bringing this to our attention. We’re truly sorry to hear about the smoke odor and cleanliness issues you encountered—this is certainly not the experience we want for our guests. We’re reinforcing our non-smoking policy and inspection procedures with our housekeeping and front desk teams to ensure rooms are fresh, clean, and properly maintained. Your feedback is greatly appreciated and will help us improve for future stays. Best Regards,Customer Care Team
3.0分
其他
Clean the carpet, replace tub, keep sufficient towels so you don’t run out, get another luggage rack, one is not enough
4.0分
其他
The staff were courteous and friendly. The room was acceptable, a little worn and dated, but clean.
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酒店回复: Dear John, thank you for your feedback. We’re glad to hear that our staff made a positive impression and that you found your room clean and comfortable. We also appreciate your observations about the room’s condition, and we are continually working on updates and maintenance to enhance the overall guest experience. Best Regards,Customer Care Team
5.0分
其他
Sausage and eggs for breakfast was very good.
Checking in was smooth and staff was very personable.
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酒店回复: Dear Bryant, thank you for your feedback! We’re glad you enjoyed the breakfast, found the check-in smooth, and experienced our personable staff. We look forward to welcoming you back for another enjoyable stay. Best Regards,Customer Care Team
4.0分
其他
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Room was clean and bed was very comfortable. Ac worked great and wasn't loud. There are a lot of channels on the TV. Only complaints are the bathroom could use an update and the room new carpeting. Staff were all friendly.
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酒店回复: Dear Kimberly, thank you for your feedback! We’re delighted to hear you enjoyed a clean room, comfortable bed, quiet AC, plenty of TV channels, and friendly staff. We also appreciate your suggestions regarding bathroom updates and new carpeting, and your comments have been shared with our management team for future improvements. We look forward to welcoming you back for another enjoyable stay.Best Regards,Customer Care Team
2.0分
商务出差
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Not recommended. Very outdated. There was some kind of mold or dust issue going on in my room. Eyes were itchy all night and I woke up with a massive headache and some sinus congestion in the middle of the night- had to leave at 4:45am after only a few hours of sleep. Bathtub had chipping paint. Stains on the sofa. Outside of hotel is not well lit and seems less safe than it perhaps is. Bummer- I’m a pretty easy going traveler, but this was a rough one. Good thing it was cheap!
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酒店回复: Dear Michael, thank you for sharing your experience with us. We’re very sorry to hear about the health and comfort issues you experienced, including the air quality, bathtub, and furniture condition, as well as concerns about lighting and safety. Your detailed feedback has been shared with our housekeeping and maintenance teams to address cleanliness, repairs, and property upkeep, ensuring future guests enjoy a healthier, safer, and more comfortable stay. We're committed to providing excellent service, and we're working diligently to improve ourselves.Best Regards,Customer Care Team
3.0分
其他
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Staff was friendly enough, but was disappointed that the pool was not in service, and the closest ice machine was the other end of the building and down two floors.
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酒店回复: Dear Paul, thank you for your feedback! We’re glad you found our staff friendly and apologize for the pool being out of service and the inconvenience of the ice machine location. Your comments have been shared with our team as we explore ways to improve convenience and amenities for future guests. We hope you will give us another chance to restore your faith in our hotel and hospitality.Best Regards,Customer Care Team
非常普通的午餐
Room was cool, but bathroom was dirty
Covers & sheets were stained looked dirty
Towels stained & ruff
Rooms were dirty, front desk staff was very uncooperative and unwilling to address problems or change rooms despite the fact other rooms were available.
The room smelled of smoke even though it was supposed to be non-smoking so we didn't even stay and overall wasn't clean. We canceled the room and got a refund.
Clean the carpet, replace tub, keep sufficient towels so you don’t run out, get another luggage rack, one is not enough
The staff were courteous and friendly. The room was acceptable, a little worn and dated, but clean.
Sausage and eggs for breakfast was very good.
Checking in was smooth and staff was very personable.
Room was clean and bed was very comfortable. Ac worked great and wasn't loud. There are a lot of channels on the TV. Only complaints are the bathroom could use an update and the room new carpeting. Staff were all friendly.
Not recommended. Very outdated. There was some kind of mold or dust issue going on in my room. Eyes were itchy all night and I woke up with a massive headache and some sinus congestion in the middle of the night- had to leave at 4:45am after only a few hours of sleep. Bathtub had chipping paint. Stains on the sofa. Outside of hotel is not well lit and seems less safe than it perhaps is. Bummer- I’m a pretty easy going traveler, but this was a rough one. Good thing it was cheap!
Staff was friendly enough, but was disappointed that the pool was not in service, and the closest ice machine was the other end of the building and down two floors.