酒店回复: Dear Connie,While we're pleased our team was responsive to your needs, we regret that you had concerns during your stay. We understand your disappointment and assure you that we will strive for better. Your comments will help guide our improvements. Thank you for your feedback. We apologize for your unsatisfactory stay and hope to change your perceptions in the future.
酒店回复: Thank you so much for the review. I am very sorry to hear that she slipped and fell. I can assure you we will look into getting non slip matts for our showers. We look forward to seeing you again in the future. Have a wonderful day!
酒店回复: I am So sorry to hear that your stay was not great. We are currently working on getting thing around here in order to Improve. I have noted your Experience and will make sure that these thing are Corrected. Thank you
2.0分
其他
原文
翻译提供方：Google
我能闻到房间里的气味。味道太臭了，第一天我就戴着口罩睡觉。门很难打开。
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酒店回复: Dear Yukari,Thank you for your feedback. We are very sorry for the unpleasant odor you experienced and any issues with your door. The respective teams have been notified and will take action accordingly. As your travels continue, we wish you well.
5.0分
其他
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Room was excellent, and super clean! Staff was just amazing and friendly as well. We have always loved staying at this location in previous visits to Coos Bay. We will definitely be coming back again.
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酒店回复: Good Morning, Thank you for the review! We are delighted to hear that you enjoyed your stay with us. We look forward to seeing you again! have a wonderful day!
1.0分
情侣出游
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The room had a strange odor, mirrors had a smeared substance on them, toilet also had some gross remnants on the top of the seat. We were there approximately 5-10 minutes & decided to find another place to stay for the evening. I let the front desk clerk know that we weren't going to be staying due to it not meeting cleanliness standards. He didn't inquire as to what issues we had with the room, just said "OK". No mention of relocating us to a nicer/clean room. Also noticed that funds were not refunded to my account. We will not be staying at a Red Lion again.
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酒店回复: We Apologize for the inconvenience and bad experience. After i spoke to you yesterday with the information for the refund, I addressed the issue with my team and made sure that Corrections are being made. Have a wonderful day!
2.0分
其他
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The pillows had been washed and the filling was In clumps . The mattress frame sagged and the bed made noise whenever you barely moved . Every night I had to get my card reactivated. The bathroom floor had several hairs on the floor . Carpet stained and the room smelled very musty . The gals at the front desk were very nice though !
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酒店回复: Although we're glad our team members made a great impression on you, we apologize for any inconvenience regarding your recent stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of comfort and cleanliness going forward. Thank you for your review, and we hope to have another opportunity to change your perceptions in the future.
3.0分
家庭亲子
The staff was friendly and helpful. The room was clean, but needs refreshing. It smells old and that’s the first thing we noticed when we walked in.
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酒店回复: Thank you for the review, We are working on our cleaning team to be able to fix the problems. we look forward to seeing you again in the future!
4.0分
其他
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The room was clean and well appointed. We only spent one night and left early in the morning. I will say the coffee offered in the room and lobby was terrible - no flavor whatsoever.
酒店回复: Thank you for the review, We look forward to seeing you again.
房间很大也干净，很安静
过时的设计和照片具有欺骗性
没有电视遥控器。不得不打电话去拿，他们很快就送来了。
总的来说，这个地方非常非常陈旧，风扇和空调急需维修！（一股脏兮兮的鼹鼠味，而且很吵）红狮酒店应该感到惭愧！
不推荐这家酒店！
房间和浴室都很不错，直到我们使用淋浴间。淋浴间没有防滑垫。地板很滑，我妻子滑倒了。假期剩下的时间里，她身上都受了点瘀伤，肘部也受了轻伤。我们没有通知工作人员，因为总有人想起诉或逃避支付他们应付的那部分费用。我们以后可能不会再使用他们的服务了。
没问题
床很舒服。118号房间的浴室发霉，咖啡壶坏了。前台没有遥控器。咖啡壶等了24小时才修好。111号房间的地毯很脏，我丈夫光脚在房间里走动时，脚被弄黑了。Keep 不起作用。我多次打电话给前台，前台无人接听。为了拿新钥匙，工作人员不得不用洗手液来欺骗刷卡。她只能用自己现有的洗手液。听说钥匙锁和系统有问题。管理非常糟糕。我们遇到过一位免疫系统受损的人。不得不把她搬走。很遗憾，我们的评论表明这家酒店需要彻底整修。Rehards，111号房间的Mike O'HARROW和118号房间的Patricia O'HARROW。
我能闻到房间里的气味。味道太臭了，第一天我就戴着口罩睡觉。门很难打开。
Room was excellent, and super clean! Staff was just amazing and friendly as well. We have always loved staying at this location in previous visits to Coos Bay. We will definitely be coming back again.
The room had a strange odor, mirrors had a smeared substance on them, toilet also had some gross remnants on the top of the seat. We were there approximately 5-10 minutes & decided to find another place to stay for the evening. I let the front desk clerk know that we weren't going to be staying due to it not meeting cleanliness standards. He didn't inquire as to what issues we had with the room, just said "OK". No mention of relocating us to a nicer/clean room. Also noticed that funds were not refunded to my account. We will not be staying at a Red Lion again.
The pillows had been washed and the filling was In clumps . The mattress frame sagged and the bed made noise whenever you barely moved . Every night I had to get my card reactivated. The bathroom floor had several hairs on the floor . Carpet stained and the room smelled very musty . The gals at the front desk were very nice though !
The staff was friendly and helpful. The room was clean, but needs refreshing. It smells old and that’s the first thing we noticed when we walked in.
The room was clean and well appointed. We only spent one night and left early in the morning. I will say the coffee offered in the room and lobby was terrible - no flavor whatsoever.