酒店回复: Dear Connie,While we're pleased our team was responsive to your needs, we regret that you had concerns during your stay. We understand your disappointment and assure you that we will strive for better. Your comments will help guide our improvements. Thank you for your feedback. We apologize for your unsatisfactory stay and hope to change your perceptions in the future.
酒店回复: Thank you so much for the review. I am very sorry to hear that she slipped and fell. I can assure you we will look into getting non slip matts for our showers. We look forward to seeing you again in the future. Have a wonderful day!
酒店回复: I am So sorry to hear that your stay was not great. We are currently working on getting thing around here in order to Improve. I have noted your Experience and will make sure that these thing are Corrected. Thank you
2.0分
其他
原文
翻译提供方：Google
我能闻到房间里的气味。味道太臭了，第一天我就戴着口罩睡觉。门很难打开。
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酒店回复: Dear Yukari,Thank you for your feedback. We are very sorry for the unpleasant odor you experienced and any issues with your door. The respective teams have been notified and will take action accordingly. As your travels continue, we wish you well.
1.0分
其他
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This was a motel and not a hotel like it stated. First room wouldn’t open after multiple back and forths to office. Second room smelled terrible, had stains on comforter, A/C wouldn’t cool the room, ant crawling around on bed, blood on interior bathroom door frame, stained carpet, two rolls of toilet paper that were almost empty, smoke alarm that was covered by a plastic bag, and a random key card lying in the floor.
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酒店回复: Dear Jason,Welcoming you as our guest was a pleasure; however, we regret to hear that the room conditions you received did not leave a positive impression. Providing clean and comfortable accommodations is very important to us, which is why our team will be further investigating each of your concerns to ensure expectations are better met moving forward. Thank you, and we hope to have another chance to change your perceptions in the future.
2.0分
家庭亲子
Room smelt like urine parking lot smells like sewer friends room stunk and they found a rotten burrito in a dresser drawer
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酒店回复: Dear Derek,Thank you for your feedback. We sincerely apologize for the condition of your room and the unpleasant odors you and your friends experienced. This is far below our standards. Please know we have shared your comments with our team to ensure this is addressed right away. Thank you for bringing these matters to our attention, and we are sorry again to hear about your experience.
2.0分
其他
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had to move the bed against the wall for baby not to fall out. when we did under the bed was filthy, all kinds of stuff from haft full water bottle to vapor inhalers and more, ask for 2 extra blankets because the ones on the bed were light and thin had to go get them myself, they said they could get in the room , what????? Will never stay at a red lion again!
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酒店回复: Dear Wayne,Thank you for sharing your experience, we're sorry to hear that your room was not in top condition while you were with us. Please know that we have our housekeeping team looking into your concerns and wll speak to our internal team about the comments you encountered, and we hope for another chance to impress you in the future.
3.0分
情侣出游
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Stayed 2 nights and room wasn't cleaned after 1st day. Had to get clean towels from front desk. Was informed room would be cleaned 3rd day but we were only staying 2 days and wasn't told at check-in about this policy. Very few options for breakfast.
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酒店回复: Thank you so much for your stay! We look forward to seeing you again in the future! Have a wonderful day!
1.0分
情侣出游
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TV / program selection terrible, no in roon channel guide,no on screen channel guide, picture quality is poor .
Room/ found dirty/ used clothing in dresser, checked " complimentry coffe...found torn,empty package on tray,no coffee! Only one washcloth for shower...for 2 people. Defective light above vanity( bad ballast, help unscrewed bulb rather than replace.
Went to office before noon Friday, spoke to lady claiming to be general mgr., explained issues, she said shed dicount room, went right to clipboard and wrote out in detail the isdues, said it would be delt with....returned 8 hrs later, Nothing was touched, no clean towels/ washcloths, no light repair, no coffee...tried to use house phone to complain, it doesnt work,used cellphone to call front desk, was told linens and light were coming, guy showed up with towles ect...said he couldnt find a light bulb,no mention of coffee...I am not happy, at check out Saturday they will here about it !
Took pictures of filthy carpet in room corners,behind dirty sofa
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酒店回复: Dear Timothy,We appreciated the opportunity to host you in Coos Bay. Thank you for being proactive and informing us during your stay about any details that did not meet expectations, as we always want to resolve these promptly. The experience you described is being reviewed internally to improve our maintenance and restocking processes moving forward. Please take care, and know that we are always available to discuss your experience further offline.
房间很大也干净，很安静
过时的设计和照片具有欺骗性
没有电视遥控器。不得不打电话去拿，他们很快就送来了。
总的来说，这个地方非常非常陈旧，风扇和空调急需维修！（一股脏兮兮的鼹鼠味，而且很吵）红狮酒店应该感到惭愧！
不推荐这家酒店！
房间和浴室都很不错，直到我们使用淋浴间。淋浴间没有防滑垫。地板很滑，我妻子滑倒了。假期剩下的时间里，她身上都受了点瘀伤，肘部也受了轻伤。我们没有通知工作人员，因为总有人想起诉或逃避支付他们应付的那部分费用。我们以后可能不会再使用他们的服务了。
没问题
床很舒服。118号房间的浴室发霉，咖啡壶坏了。前台没有遥控器。咖啡壶等了24小时才修好。111号房间的地毯很脏，我丈夫光脚在房间里走动时，脚被弄黑了。Keep 不起作用。我多次打电话给前台，前台无人接听。为了拿新钥匙，工作人员不得不用洗手液来欺骗刷卡。她只能用自己现有的洗手液。听说钥匙锁和系统有问题。管理非常糟糕。我们遇到过一位免疫系统受损的人。不得不把她搬走。很遗憾，我们的评论表明这家酒店需要彻底整修。Rehards，111号房间的Mike O'HARROW和118号房间的Patricia O'HARROW。
我能闻到房间里的气味。味道太臭了，第一天我就戴着口罩睡觉。门很难打开。
This was a motel and not a hotel like it stated. First room wouldn’t open after multiple back and forths to office. Second room smelled terrible, had stains on comforter, A/C wouldn’t cool the room, ant crawling around on bed, blood on interior bathroom door frame, stained carpet, two rolls of toilet paper that were almost empty, smoke alarm that was covered by a plastic bag, and a random key card lying in the floor.
Room smelt like urine parking lot smells like sewer friends room stunk and they found a rotten burrito in a dresser drawer
had to move the bed against the wall for baby not to fall out. when we did under the bed was filthy, all kinds of stuff from haft full water bottle to vapor inhalers and more, ask for 2 extra blankets because the ones on the bed were light and thin had to go get them myself, they said they could get in the room , what????? Will never stay at a red lion again!
Stayed 2 nights and room wasn't cleaned after 1st day. Had to get clean towels from front desk. Was informed room would be cleaned 3rd day but we were only staying 2 days and wasn't told at check-in about this policy. Very few options for breakfast.
TV / program selection terrible, no in roon channel guide,no on screen channel guide, picture quality is poor .
Room/ found dirty/ used clothing in dresser, checked " complimentry coffe...found torn,empty package on tray,no coffee! Only one washcloth for shower...for 2 people. Defective light above vanity( bad ballast, help unscrewed bulb rather than replace.
Went to office before noon Friday, spoke to lady claiming to be general mgr., explained issues, she said shed dicount room, went right to clipboard and wrote out in detail the isdues, said it would be delt with....returned 8 hrs later, Nothing was touched, no clean towels/ washcloths, no light repair, no coffee...tried to use house phone to complain, it doesnt work,used cellphone to call front desk, was told linens and light were coming, guy showed up with towles ect...said he couldnt find a light bulb,no mention of coffee...I am not happy, at check out Saturday they will here about it !
Took pictures of filthy carpet in room corners,behind dirty sofa