Our check in on Friday was quick and efficient. However, my son’s check in on Saturday was anything but. During a 15 minute process it was apparent the woman behind the desk did not know how to use the computer. My son was charged three times before my daughter in-law pointed out to the clerk that they had been charged three times already.
After going to their assigned room, it was discovered that the room was already occupied. My son and his wife were assigned to another room.
This whole experience was very disappointing. I’ve stayed at Country Inn & Suites numerous times for both business and pleasure. I counted it as a hotel chain I could count on. Now I’m not so sure.
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酒店回复: Hello David,Thank you for sharing your experience with us. It's great to hear that your check-in was efficient, but we're sorry to learn about the challenges your family faced during the subsequent check-in process. We appreciate your feedback as it helps us identify areas for improvement in our service. Your loyalty to Country Inn & Suites is valuable to us, and we hope to provide you with a more seamless experience in the future. If you have further concerns or details to discuss, please don’t hesitate to reach out to our management team.
5.0分
家庭亲子
The staff was really friendly, the pool water was the perfect temperature, the room was spacious for the price.
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酒店回复: Hello Kayla,Thank you for sharing your positive feedback! We're thrilled to hear that you enjoyed the friendly service, the pleasant pool experience, and the spacious accommodations. Your comments help us understand what our guests appreciate most. We hope to welcome you back for another memorable stay in the future!
4.0分
其他
Our original room, which is the one we paid for, was kind of small, but was very clean and the employees were very friendly.
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酒店回复: Hello Kimm,Thank you for sharing your feedback. We're glad to hear you found your room clean and appreciated the friendliness of our staff. We strive to provide a welcoming atmosphere for all our guests. Your comments regarding the room size will be noted for future considerations. We hope to welcome you back for a stay that exceeds your expectations.
1.0分
商务出差
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Extensive renovation. Poor water quality. It doesn’t look like this hotel has had a quality General Manager since the early 2000’s. Never staying here again.
I’ll post more on *******. I wish I was warned.
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酒店回复: Hello MATTHEW,We appreciate your feedback and understand your concerns regarding your recent stay. Our renovations are aimed at enhancing guest experiences, and we continuously strive to improve our facilities and services. Your comments about the water quality and management will be shared with the relevant team for their review. We hope you find accommodations that meet your expectations in the future. Thank you for taking the time to share your thoughts.
1.0分
其他
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We went through three rooms. The first had a fridge that did not work. We had sushi so we had to put it in the fridge. The second room had torn furniture and a light was left on and the carpet was dirty. The third we just stuck with but the curtain was torn on one side and missing on the other. The fridge had broken parts inside and the bedroom door appeared to have been repaired after being punched. Also, the television in the bedroom did not work (but the one in the living room did - though the color was off. I wish it had been nicer for my daughter's mother daughter day in Mpls from Two Harbors.
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酒店回复: Hello Elle,Thank you for sharing your concerns about your recent stay. We sincerely regret that your experience did not meet your expectations and appreciate your feedback regarding the condition of the rooms and amenities. Your comments will be reviewed as we continually strive to improve our guest experience. We hope you were still able to enjoy some quality time together during your visit to Minneapolis.
2.0分
其他
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Staff was great! My room was dirty and it really just ruined my 2 day stay. Had my 4yr old with me and we did not enjoy any amenities because i actually stayed gone until evening. Usually they have hot breakfast but when reserving nothing was mentioned about renovations. Was told i would get a discount but this did not happen. The discount was because the room was very dirty.
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酒店回复: Hello brandy,Thank you for sharing your feedback. We're glad to hear that you found our staff to be great. We sincerely regret that your room conditions and the breakfast situation affected your stay, especially with your young one traveling. Your comments regarding communication about renovations are noted, and we value your insights as we continuously work to improve the guest experience. Your concerns have been shared with management for their review, and we appreciate you bringing this to our attention.
2.0分
其他
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Room felt very neglected. No bedspread. Sheets were so wrinkled I had to wonder if they were even fresh. The place is VERY undesirable. I will not stay there again
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酒店回复: Hello Lois,Thank you for sharing your experience. We appreciate your feedback regarding the condition of your room, and we take all comments seriously as they help us improve our services. Each guest’s experience is important to us, and we strive to ensure satisfaction at every stay. Your concerns will be relayed to the appropriate team for review and consideration in future improvements. We hope you'll find a more suitable accommodation in the future.
1.0分
家庭亲子
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The photos must be of a different hotel. This is not what we walked into. There is no lobby or breakfast area. The carpet is stained, chairs were filthy and ripped apart, it was not a pleasant experience. The only good thing was the man working the front desk. He was so helpful and kind and helped us tremendously. He deserves a raise and a better place to work.
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酒店回复: Hello LAINE,Thank you for taking the time to share your feedback. We appreciate your kind words about our front desk staff; we strive to provide exceptional service. Your comments regarding the condition of the hotel are noted, as we continually work to enhance our facilities and guest experience. We encourage future guests to check our official website for the most accurate representations of our property. Your insights play an important role in that process.
3.0分
其他
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There was no hot breakfast because of the remodeling. In my room the was a red stain in the carpet that my 7 yr old daughter thought was blood. The bedroom tv was broken, the ceiling had water damage and the door had damage from what looked like a punch. The staff was very friendly and courteous.
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酒店回复: Hello James,Thank you for sharing your feedback regarding your recent stay. We appreciate your kind words about our staff's friendliness and courtesy. We understand how important breakfast and room conditions are to your experience, and your comments will be shared with the appropriate teams for their review. We hope to provide a better experience in the future. Thank you again for your insights.
地理位置好，房间很大。
Our check in on Friday was quick and efficient. However, my son’s check in on Saturday was anything but. During a 15 minute process it was apparent the woman behind the desk did not know how to use the computer. My son was charged three times before my daughter in-law pointed out to the clerk that they had been charged three times already.
After going to their assigned room, it was discovered that the room was already occupied. My son and his wife were assigned to another room.
This whole experience was very disappointing. I’ve stayed at Country Inn & Suites numerous times for both business and pleasure. I counted it as a hotel chain I could count on. Now I’m not so sure.
The staff was really friendly, the pool water was the perfect temperature, the room was spacious for the price.
Our original room, which is the one we paid for, was kind of small, but was very clean and the employees were very friendly.
Extensive renovation. Poor water quality. It doesn’t look like this hotel has had a quality General Manager since the early 2000’s. Never staying here again.
I’ll post more on *******. I wish I was warned.
We went through three rooms. The first had a fridge that did not work. We had sushi so we had to put it in the fridge. The second room had torn furniture and a light was left on and the carpet was dirty. The third we just stuck with but the curtain was torn on one side and missing on the other. The fridge had broken parts inside and the bedroom door appeared to have been repaired after being punched. Also, the television in the bedroom did not work (but the one in the living room did - though the color was off. I wish it had been nicer for my daughter's mother daughter day in Mpls from Two Harbors.
Staff was great! My room was dirty and it really just ruined my 2 day stay. Had my 4yr old with me and we did not enjoy any amenities because i actually stayed gone until evening. Usually they have hot breakfast but when reserving nothing was mentioned about renovations. Was told i would get a discount but this did not happen. The discount was because the room was very dirty.
Room felt very neglected. No bedspread. Sheets were so wrinkled I had to wonder if they were even fresh. The place is VERY undesirable. I will not stay there again
The photos must be of a different hotel. This is not what we walked into. There is no lobby or breakfast area. The carpet is stained, chairs were filthy and ripped apart, it was not a pleasant experience. The only good thing was the man working the front desk. He was so helpful and kind and helped us tremendously. He deserves a raise and a better place to work.
There was no hot breakfast because of the remodeling. In my room the was a red stain in the carpet that my 7 yr old daughter thought was blood. The bedroom tv was broken, the ceiling had water damage and the door had damage from what looked like a punch. The staff was very friendly and courteous.