酒店回复: Hi Liliana, Thank you for sharing your feedback. We understand that parking can sometimes be a challenge during busy times, especially after large events, and we appreciate your perspective on the situation. Our team strives to assist guests as best as possible, and we regret that your experience with the front desk did not meet your expectations. We take guest concerns seriously and value your input as it helps us consider ways to improve the overall experience for future visitors.

酒店回复: Dear Mario,Thank you for choosing to stay with us during your return trip to Mexico and for taking the time to leave such thoughtful feedback! We're delighted to hear that you found the stay comfortable and enjoyed the complimentary breakfast. It's great to know your girls enjoyed their cereal, and you and your wife appreciated the coffee and toast with butter.If there’s anything we can do to make your future stays even better, we’d love to hear from you. We hope to welcome you and your family back soon!Best regards,Howard Johnson San Marcos

酒店回复: Thank you for sharing your feedback. We appreciate your comments regarding the breakfast options. While we provide cereal, oatmeal, and bread, your input is helpful as we review ways to expand and enhance our offerings to better meet guest expectations. We value your input and hope to provide a more satisfying breakfast experience on your next stay.

酒店回复: Hello anjo,Agradecemos que hayas compartido tus comentarios sobre tu estancia. Lamentamos que la información sobre el desayuno no haya cumplido con tus expectativas. Tu retroalimentación es muy valiosa, y la compartiremos con el equipo correspondiente para mejorar la comunicación sobre nuestros servicios. Esperamos que, a pesar de este inconveniente, hayas disfrutado de otros aspectos de tu visita.

酒店回复: Hi Nallely, Thank you for sharing your kind feedback. We’re delighted to know that your experience met your expectations and that everything was to your satisfaction. It’s always wonderful to hear from guests who appreciate the effort our team puts into maintaining a pleasant and comfortable environment. Your positive words truly motivate our staff to continue delivering great service and hospitality to all our guests.

酒店回复: Hello Oziel,Agradecemos que compartieras tu experiencia. Entendemos que una estancia corta a veces no cumple con todas las expectativas. Para mejorar futuras visitas, te invitamos a enviar tus sugerencias directamente a la dirección de administración. Esperamos que tus próximos viajes sean aún más satisfactorios.

酒店回复: Estimado Carlos, lamentamos mucho escuchar acerca de su experiencia. Nos tomamos muy en serio este tipo de situaciones. Por favor, contáctenos directamente para revisar su caso y buscar una solución adecuada. Queremos asegurarnos de que todos nuestros huéspedes se sientan valorados. Gracias por su paciencia.

酒店回复: Estimado Gerardo,Muchas gracias por tomarse el tiempo de compartir su opinión y otorgarnos una calificación perfecta. Nos alegra saber que disfrutó de su estadía y que encontró nuestras instalaciones cómodas y tranquilas.Esperamos recibirlo nuevamente en el futuro para brindarle otra experiencia excelente.Saludos cordiales,Howard Johnson San Marcos