酒店回复: Dear Guest,We apologize for the inconvenience you experienced during your check-in process and the quality of the towels provided. Your feedback is essential, and we will address these issues with our team to ensure improvements are made in our reservation system and the quality of our amenities. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more seamless and comfortable experience in the future.Sincerely, Hotel Manager
酒店回复: Dear James,Thank you for sharing your feedback with us. We're pleased to hear that you found the property to be quiet and potentially newly remodeled. However, we apologize for the inconvenience regarding the lack of additional seating and amenities in your room. Your comments are valuable, and we will review our offerings to ensure a more comfortable experience for our guests. We appreciate your input and hope you might consider giving us another opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager
酒店回复: Dear Sandra,We appreciate your feedback regarding your recent stay. It's important for us to provide a comfortable and pleasant experience for our guests, and we're sorry to hear about the issues you encountered. We'll certainly address these concerns, including improving the quality of our towels and replacing worn-out key holders.We hope you'll consider staying with us again, and we'll make every effort to ensure a better experience during your next visit. Thank you for sharing your observations, and we apologize for any inconvenience you experienced.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
我喜欢它，因为它靠近我工作的地方
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酒店回复: Dear Selsa,Thank you for your review! We're pleased to know that our location was convenient for your work. We look forward to welcoming you back soon!Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
他们太粗鲁了，而且酒店环境太差，所以我们没有住在这里
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酒店回复: Dear Monte,We're truly sorry to hear about your negative experience with our property and staff. Providing excellent customer service and maintaining a welcoming environment are top priorities for us, and we regret that we fell short during your visit. Your feedback is valuable, and we'll address these issues internally to prevent similar occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive experience in the future. Sincerely, Hotel Manager
1.0分
商务出差
原文
翻译提供方：Google
不是一个可以再去的地方，床上有臭虫，工作人员告诉他们没有办法解决问题，不会再去
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酒店回复: Dear Eugenio,We sincerely apologize for the presence of bed bugs during your stay and for the lack of action taken by our staff to resolve the issue. We understand the frustration and inconvenience this has caused you. Your feedback is important to us, and we will investigate this matter thoroughly to ensure that appropriate measures are taken to address the problem. We apologize for any inconvenience caused and appreciate your understanding. Sincerely, Hotel Manager
2.0分
家庭亲子
原文
翻译提供方：Google
家具太简陋了，令人失望。没有地毯、扶手椅、纸巾。只有屋顶和床。
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酒店回复: Dear Ron,Thank you for providing feedback about your recent stay with us. We apologize that the furnishings in your room did not meet your expectations. We strive to provide a comfortable and well-appointed guest room for all of our guests, and we'll take your feedback into account as we work to improve our accommodations. We do offer a variety of room types with different amenities, so we encourage you to inquire about our other options for your next stay. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,Hotel Manager
2.0分
情侣出游
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There is no elevator, staff did not ask us our preference in floor. Which meant my boyfriend with a rod in his leg got to carry his suitcase up to the second floor. The property reeks of mothballs. The bed was firm, bordering on uncomfortable. The linens were fine, and the bathroom fixtures look updated. No issues with the AC or getting hot water. Didn't bother with the breakfast. Won't be staying here again or recommending anyone else stay here unless it's the last resort.
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酒店回复: Dear Guest,Thank you for your detailed review. Your feedback is valuable and will be shared with our team for future improvements. We are glad you appreciated the updated bathroom fixtures and room amenities. Our team continually works to enhance guest comfort and hopes to provide a more seamless experience next time.Sincerely, Hotel Manager
2.0分
其他
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The entire hotel is hot. They had the lobby set to 80 and the rooms ac units are kept off until a guest comes. It took a hr for the room to cool down. There are no refreshments and they have vending machines that only take cash. Overly priced for sure.
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酒店回复: Dear Guest,Thank you for taking the time to share your thoughts. We appreciate your feedback regarding temperature settings and guest comfort. Your comments help us review our procedures to ensure a more welcoming environment. Our team values every guest experience and aims to enhance comfort and convenience during future visits.Sincerely, Hotel Manager
3.0分
其他
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Hotel and room were clean. Only thing is the room was hot when we got into our room. It took sometime to cool down as it was in the upper 90’s that day. I recommend that the ac be adjusted in the rooms prior to check in as the temp in the ac was set to 78 and when temps are hot outside I’m sure that makes the rooms hotter when the ac is not at a cooler temp.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Austin East - Manor. I am pleased to hear that you found the hotel and your room to be clean. I sincerely apologize for the inconvenience caused by the initial temperature of your room upon arrival. I understand how uncomfortable that must have been, especially with the outside temperatures being so high.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below.Sincerely,JMRed Roof ManagementRediResponse Specialist
尝试提前入住，被告知他们正在打扫房间……没问题。晚上回来时他们找不到我的预订！最后 35 分钟后，拿到了房间，很干净。毛巾就像一张纸。
这家酒店看起来是新建的或新装修的。尽管前面有繁忙的 290 号公路经过，但酒店很安静。房间里只有一把椅子，是办公椅。对于 2 个人来说，这完全不可接受，我问前台的女士是否可以给我们一张额外的椅子过夜；她回答说：“我们所有的房间都有一把椅子。”什么都没有，甚至早上都没有咖啡。我们绝对没有得到物有所值的服务！
预订房间时要谨慎
我们住在二楼，没有电梯，浴巾混搭，硬得像石头。我们房间的钥匙扣太旧了，已经褪色了，几乎看不清房间号，让顾客使用同一个卡扣似乎不卫生。
我喜欢它，因为它靠近我工作的地方
他们太粗鲁了，而且酒店环境太差，所以我们没有住在这里
不是一个可以再去的地方，床上有臭虫，工作人员告诉他们没有办法解决问题，不会再去
家具太简陋了，令人失望。没有地毯、扶手椅、纸巾。只有屋顶和床。
There is no elevator, staff did not ask us our preference in floor. Which meant my boyfriend with a rod in his leg got to carry his suitcase up to the second floor. The property reeks of mothballs. The bed was firm, bordering on uncomfortable. The linens were fine, and the bathroom fixtures look updated. No issues with the AC or getting hot water. Didn't bother with the breakfast. Won't be staying here again or recommending anyone else stay here unless it's the last resort.
The entire hotel is hot. They had the lobby set to 80 and the rooms ac units are kept off until a guest comes. It took a hr for the room to cool down. There are no refreshments and they have vending machines that only take cash. Overly priced for sure.
Hotel and room were clean. Only thing is the room was hot when we got into our room. It took sometime to cool down as it was in the upper 90’s that day. I recommend that the ac be adjusted in the rooms prior to check in as the temp in the ac was set to 78 and when temps are hot outside I’m sure that makes the rooms hotter when the ac is not at a cooler temp.