酒店回复: Dear Maria,We took note of your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. I hope to see you again soon.Sincerely, Hotel Manager

酒店回复: Dear Guest,We’re truly sorry to hear about your experience. While we aim to provide clean and comfortable accommodations, it’s clear we fell short during your visit. Your comments will be taken seriously and shared with housekeeping for immediate attention. We look forward to welcoming you back. Sincerely, Hotel Manager

酒店回复: Hello Samuel, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Please feel free to reach out to our management team to discuss your concerns further.

酒店回复: Hello Toribio, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

酒店回复: Hello dina paola,Lamentamos saber que no quedaste completamente satisfecho con nuestra limpieza y calidad. Apreciamos tus comentarios y los tendremos en cuenta para seguir mejorando.

酒店回复: Hello Abel ,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

酒店回复: Hello Aaron Santiago,We appreciate your feedback and regret to hear about your experience. We encourage guests to reach out to management directly to address any concerns they may have had during their stay. Thank you for bringing this to our attention.

酒店回复: Dear Guillermo,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager