酒店回复: Hello, Gracias por compartir sus comentarios sobre su reciente estancia con nosotros. Nos complace saber que, en general, encontró su habitación limpia, aunque lamentamos que la ducha no cumpliera con nuestros estándares habituales. Hemos compartido sus comentarios con nuestro equipo de limpieza para garantizar que se preste especial atención a este aspecto en las futuras limpiezas.Agradecemos sus comentarios, ya que nos ayudan a seguir mejorando la experiencia de nuestros huéspedes, y esperamos darle la bienvenida de nuevo pronto.Gracias y un cordial saludo,**Ragi Patel**Gerente GeneralBest Western Plus Landmark Inn
3.0分
其他
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The room was fine. Clean and quiet. Breakfast was skimpy and poorly prepared. The hotel appears to be housing people off the street. Not opposed to that, but it changes the atmosphere.
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酒店回复: Hello, Dear Valued Guest,Thank you for taking the time to share your feedback. I’m glad to hear that your room was clean and quiet, but I’m truly sorry that our breakfast did not meet your expectations. We will be reviewing your comments with our breakfast team to ensure quality and consistency improve immediately.Regarding your concern about the hotel housing individuals from off the street, I want to assure you that we do not operate as a shelter and do not house homeless individuals at our property. All guests staying with us have confirmed reservations, and we strive to maintain a comfortable, welcoming environment for everyone.We appreciate your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Kind Regards
5.0分
情侣出游
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The young lady at the desk was very nice and very helpful, she made our check in progress smooth. I will definitely consider this BW if I am ever in Laconia again.
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酒店回复: Hello Floyd, Thank you for your kind words! We’re delighted to hear that our front desk team made your check-in experience smooth and pleasant. I’ll be sure to share your compliments with the young lady who assisted you — she’ll be thrilled to know she made a positive impression.We truly appreciate your consideration and look forward to welcoming you back to the Best Western Plus Landmark Inn whenever your travels bring you to Laconia again.Thanks & Best Regards,Ragi PatelGMBest Western Plus Landmark Inn
5.0分
情侣出游
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Excellent stay! Staff were friendly and helpful, particularly Rodney and Joneika.
The hotel was handy for the town center as we were taking part in the Pumpkin Festival.
We have already booked our stay for the same time next year.
4.0分
其他
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Overall it was a nice stay. A few things that kept it from being an excellent stay were: there were no network tv stations available on TV, there was only one working elevator & it was slow, there was at least one tour group staying at the hotel and they took over the breakfast area.
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酒店回复: Hello Meredith, Thank you for sharing your feedback with us. We’re pleased to know your overall stay was enjoyable, but we truly appreciate you letting us know what held it back from being excellent.We apologize for the inconvenience with the TV channels — we are currently experiencing technical difficulties with our satellite service, and our provider is actively working to resolve the issue. We also understand the frustration with having only one elevator in operation and the additional wait times this creates while repairs are being completed.Regarding breakfast, we do welcome tour groups from time to time, and we are working on improving flow and seating availability so all guests can enjoy breakfast comfortably.We hope to have the chance to welcome you back again and provide an improved experience.Thanks & Best Regards,Ragi PatelGeneral ManagerBest Western Plus Landmark Inn
3.0分
其他
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The condition of the room was poor. It is well past it's prime. The blackout blind was torn and it wouldn't come all the way down. The sheer curtains that came over it were dirty and ripped (as if they had been slashed). The room was not dirty per se but the cleaning crew are not thorough and there were smudges on mirrors, toothpaste stains on the wall beside the sink and the floor was not swept properly. Bathroom toiletries were useless...tiny bottle of cheap shampoo and lotion and a bar of soap (no shower gel). The overall impression was VERY shabby/run down. It definitely did not justify the price that was charged.
The elevator is a disaster...one did not work so the one remaining elevator had to service 7 floors and was extremely slow.
Breakfast wasn't bad...it was a hot breakfast. It's not the hotel's fault that it was like a zoo! So many people tripping over each other to get food and with only one person replenishing the hot food, it ran out quickly. There also weren't a lot of places to sit to eat.
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酒店回复: Hello Regina, Thank you for taking the time to provide detailed feedback regarding your recent stay with us. I sincerely apologize that your experience did not reflect the quality and comfort we strive to provide.Your comments about the condition of your room — including the torn blackout blind, damaged curtains, smudges on surfaces, and housekeeping oversights — are concerning and absolutely not the standard we expect our team to maintain. We are addressing these maintenance and cleanliness issues immediately with both our housekeeping and maintenance departments to ensure they are corrected and prevented moving forward.I also understand the frustration caused by the elevator delays. With one elevator currently undergoing a full modernization upgrade, the increased wait times are unfortunately a temporary situation — but the inconvenience you experienced is still unacceptable. We are actively working to complete this project as quickly as possible.Regarding breakfast, I’m glad you enjoyed the hot offerings, but I apologize for the crowding and delays in replenishing items. We have already scheduled additional support during peak times to provide a smoother experience for everyone.We truly value your feedback, as it highlights areas where we must improve. I would appreciate the opportunity to welcome you back and demonstrate the level of service and accommodations you should always expect from us.Please feel free to reach out to me directly if your travels bring you to the area again — I would be more than happy to personally assist with your reservation.Thank you again for sharing your experience.Thanks & Best Regards,Ragi PatelGMBest Western Plus Landmark Inn
1.0分
情侣出游
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I paid $259 for a room with tv without the 4 major network stations. Missed game 5 of the alds baseball game. The breakfast would have been good if i could wait for the one and only waffle machine. One very slow elevator for the whole building.
5.0分
情侣出游
This hotel is in a great location. It is well kept and the rooms are clean. The breakfast looks good.
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酒店回复: Hello, Thank you for sharing your feedback! We’re so glad to hear you had a nice stay with us. We appreciate your visit and hope to welcome you back again soon.Best Wishes, Harsh Singh
2.0分
其他
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There was 1 tiny elevator for 104 rooms. The indoor pool is not heated. The curtain was actually in shreds..the light wasnt working in bedroom..the handle broke off the shower door
There were dark hairs on the bath countertop and shaving remnants.
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酒店回复: Thank you for sharing your feedback. I sincerely apologize for the maintenance and cleanliness concerns you encountered during your stay. This is not the level of quality and comfort we strive to deliver to our guests.Please be assured that immediate corrective action has been taken — our maintenance and housekeeping teams have inspected and repaired the light fixture, shower door handle, and room curtain, as well as performed a thorough re-cleaning of the room. Additionally, we are working with our engineering team to review the pool heating system and elevator operations to enhance the overall guest experience.Your comments are truly appreciated, as they help us focus on areas that require improvement. We hope you will consider giving us another opportunity to provide a much better experience in the future.Thanks & Best Regards,Ragi PatelGeneral ManagerBest Western Plus Landmark Inn.
房间干净整洁，让人感觉很温馨。免费早餐也很美味。
房间很干净，但淋浴间可以再清洁一下。
The room was fine. Clean and quiet. Breakfast was skimpy and poorly prepared. The hotel appears to be housing people off the street. Not opposed to that, but it changes the atmosphere.
The young lady at the desk was very nice and very helpful, she made our check in progress smooth. I will definitely consider this BW if I am ever in Laconia again.
Excellent stay! Staff were friendly and helpful, particularly Rodney and Joneika.
The hotel was handy for the town center as we were taking part in the Pumpkin Festival.
We have already booked our stay for the same time next year.
Overall it was a nice stay. A few things that kept it from being an excellent stay were: there were no network tv stations available on TV, there was only one working elevator & it was slow, there was at least one tour group staying at the hotel and they took over the breakfast area.
The condition of the room was poor. It is well past it's prime. The blackout blind was torn and it wouldn't come all the way down. The sheer curtains that came over it were dirty and ripped (as if they had been slashed). The room was not dirty per se but the cleaning crew are not thorough and there were smudges on mirrors, toothpaste stains on the wall beside the sink and the floor was not swept properly. Bathroom toiletries were useless...tiny bottle of cheap shampoo and lotion and a bar of soap (no shower gel). The overall impression was VERY shabby/run down. It definitely did not justify the price that was charged.
The elevator is a disaster...one did not work so the one remaining elevator had to service 7 floors and was extremely slow.
Breakfast wasn't bad...it was a hot breakfast. It's not the hotel's fault that it was like a zoo! So many people tripping over each other to get food and with only one person replenishing the hot food, it ran out quickly. There also weren't a lot of places to sit to eat.
I paid $259 for a room with tv without the 4 major network stations. Missed game 5 of the alds baseball game. The breakfast would have been good if i could wait for the one and only waffle machine. One very slow elevator for the whole building.
This hotel is in a great location. It is well kept and the rooms are clean. The breakfast looks good.
There was 1 tiny elevator for 104 rooms. The indoor pool is not heated. The curtain was actually in shreds..the light wasnt working in bedroom..the handle broke off the shower door
There were dark hairs on the bath countertop and shaving remnants.