酒店回复: Dear Sherilyn,Thank you for your detailed feedback. We’re glad to hear that your second room was clean and comfortable, but we sincerely apologize for the issues you encountered with the first room, bed noise, and limited breakfast options. Your concerns are important to us, and we’ll be addressing them with our team to improve our guest experience. We appreciate your insight, especially given our prime location, and we hope for the opportunity to provide you with a much better stay in the future.Sincerely, Hotel Manager

酒店回复: Dear JENNIFER,We sincerely apologize for the issues you encountered during your stay. What you've described regarding the room, amenities, and service is absolutely not acceptable, and we deeply regret that we fell short of your expectations. We're addressing the concerns you raised, including the electrical safety, cleanliness, and staff communication, to ensure these problems are fixed immediately. Your feedback is crucial for improving our guest experience, and we thank you for bringing these matters to our attention. We truly hope to have the opportunity to make things right.Sincerely, Hotel Management

酒店回复: Dear Taleeyah,We are truly sorry to hear about the issues you experienced during your stay. Your feedback is important to us, and we apologize for the cleanliness and inconvenience you encountered. We always strive to maintain high standards, and it seems we missed the mark during your visit. We understand how frustrating it must have been to deal with the room condition, deactivating key cards, and the challenges with communication at the front desk. Rest assured, we will share your concerns with the appropriate team members to ensure these issues are addressed. We appreciate your comments and hope you'll reconsider staying with us again in the future.Sincerely, Hotel Management

酒店回复: Dear Daniel,Thank you for sharing your feedback. We're very sorry to hear about the condition of your room and the issues you experienced during your stay. This is not the experience we aim to provide, and your concerns are being taken seriously. We will address the maintenance problems with our team to ensure improvements are made. We appreciate your honesty and regret that we fell short of your expectations.Sincerely, Hotel Management

酒店回复: Dear Min,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We understand how disappointing it must have been to find that the room did not meet the expectations set by the online description, and we're sorry for the inconvenience with the key cards and the condition of the property. Your concerns about the safety and need for updates are important to us, and we will address them with the team to ensure improvements are made. We appreciate you bringing this to our attention and hope you'll consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Management

酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to know you had a pleasant stay and enjoyed the clean, fresh bedding along with the friendly service from our team. It is great to hear that you plan to return and experience the top-floor view next time. Your satisfaction means a lot to us, and we look forward to welcoming you back for another comfortable and enjoyable stay.Sincerely, Hotel Manager