Very disappointing renting the king suite room...and absolutely no help with a refund due to the poor room condition.
Walked into the room and the blinds were down and it was right near the interstate and i swore the windows were open. Nope that is how loud that room is. I took a video of the noise coming in...no real person would be able to sleep listening to that. ******* even called right after we checked out and talked to the girl at front desk and she confirmed the room was loud as well.
Went down to front desk and asked if we could switch rooms, willing to downgrade to a queen bed as long as it was quieter, she said they were booked. Went back up to the room and my husband and i decided to check out as there was no way we could have slept in there.
I have reached out to ******* help with a refund with no success as they apparently called the manager, even though i did check in and didnt cancel anything but the manager still said nope no refund rate but yet the hotel did not provide a room that was realistic to stay in due to the noise.
So I lose out on $$ because the hotel doesn't want to state anywhere on this booking that the room is noisy and take your money and tell you too bad.
I have reached out to Wyndham direct as well and no help.
Very disappointing to lose out on money and scramble to find another hotel because they dont properly advertise there rooms.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the noise issue you experienced in your room and for the frustration caused during your stay. We understand how important a comfortable and quiet environment is. Your comments will be reviewed carefully to improve room descriptions and guest service. We regret the inconvenience and disappointment caused.Sincerely,Hotel Manager
5.0分
情侣出游
great handi accessible room. Clean and modern. Breakfast was substantial and good. would stay here again
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酒店回复: Dear Guest,Thank you for your wonderful feedback and perfect rating. We are delighted you enjoyed our clean, modern, and accessible room, as well as the breakfast. Your kind words encourage us to maintain our high standards. We look forward to welcoming you back for another great stay.Sincerely,Hotel Manager
3.0分
其他
Understaffed. Location was good. Breakfast was a joke. Ran out of coffee every day unless you get there st 6 am.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the inconvenience caused by staffing challenges and breakfast service. Your comments regarding coffee availability and overall breakfast experience are important and will be reviewed to make improvements. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Manager
5.0分
其他
Toilet was not clean
Faucet in tub made noises (vibration)
It stopped after I turned faucet to shower
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酒店回复: Dear Guest,We’re sorry to hear about the issues you experienced with the toilet and tub faucet. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed and future stays are more comfortable.Sincerely, Hotel Manager
1.0分
家庭亲子
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Wished the hot tub could have worked in the room i was in, and wished the hot tub water in the swimming pool area was a little bit more warmer and not luke warmed water. My keys got deactivated and had to be reactivated , ******* third party was horrible when i was in the system for a reservation never again through *******
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酒店回复: Dear Guest,Thank you for sharing your feedback. We’re glad you chose to stay with us and appreciate your comments about the facilities. We’re sorry to hear about the hot tub temperature and key issue. Your remarks will help us improve our guest experience for future stays.Sincerely,Hotel Manager
2.0分
商务出差
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AmericInnns are not what they use to be. I traveled extensively throughout MN over the years and use to find AmericInns to be reliable and consistent but cleanliness and service have been worse since becoming Wyndham
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry that your experience did not meet your expectations. Your comments regarding cleanliness and service are important, and we will use them to make improvements and restore the quality and consistency you remember.Sincerely,Hotel Manager
4.0分
情侣出游
Love inside look ...hard to get into pool room..
Tv remote 2nd one called came up with other
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酒店回复: Dear Guest,Thank you for your feedback and positive rating. We are glad you enjoyed your stay and appreciate your comments regarding the pool room access and TV remote. Your input will help us improve these areas. We look forward to welcoming you back for another pleasant visit.Sincerely,Hotel Manager
3.0分
家庭亲子
The exterior door was always propped open. Our door and bathroom door would never shut all the way.
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酒店回复: Dear Guest,Thank you for your feedback. We apologize for the issues with the exterior and room doors. Your comments will help us address these concerns and ensure a safer and more comfortable experience for our future guests.Sincerely,Hotel Manager
地方干净整洁，但是没有衣架。浴缸排水有点慢。早餐不错。值得再次入住。
服务差，没有清洁
这是我们第三次住在这家汽车旅馆，当然也是最后一次。
一切都比我们上次住在那里时糟糕得多。
服务真的很差，房间很破旧。走廊的门吱嘎作响，让人难以忍受。我对此提出了抱怨，并拿来一瓶 WD40 喷雾，这样我就可以自己给门上油了，我也确实这么做了。
我们住了 4 晚，第一晚之后房间就没有整理过了。
我对此提出了投诉，并被告知没有清洁或更换毛巾。
早餐比上次差很多。最多只有 4 片吐司，我们不得不不断地要求更多。咖啡、热水等也是一样，少数热的东西都非常恶心。
工作人员似乎不感兴趣并且没有提供任何服务。
我实在不明白为什么他们的评分是 8.4。
Very disappointing renting the king suite room...and absolutely no help with a refund due to the poor room condition.
Walked into the room and the blinds were down and it was right near the interstate and i swore the windows were open. Nope that is how loud that room is. I took a video of the noise coming in...no real person would be able to sleep listening to that. ******* even called right after we checked out and talked to the girl at front desk and she confirmed the room was loud as well.
Went down to front desk and asked if we could switch rooms, willing to downgrade to a queen bed as long as it was quieter, she said they were booked. Went back up to the room and my husband and i decided to check out as there was no way we could have slept in there.
I have reached out to ******* help with a refund with no success as they apparently called the manager, even though i did check in and didnt cancel anything but the manager still said nope no refund rate but yet the hotel did not provide a room that was realistic to stay in due to the noise.
So I lose out on $$ because the hotel doesn't want to state anywhere on this booking that the room is noisy and take your money and tell you too bad.
I have reached out to Wyndham direct as well and no help.
Very disappointing to lose out on money and scramble to find another hotel because they dont properly advertise there rooms.
great handi accessible room. Clean and modern. Breakfast was substantial and good. would stay here again
Understaffed. Location was good. Breakfast was a joke. Ran out of coffee every day unless you get there st 6 am.
Toilet was not clean
Faucet in tub made noises (vibration)
It stopped after I turned faucet to shower
Wished the hot tub could have worked in the room i was in, and wished the hot tub water in the swimming pool area was a little bit more warmer and not luke warmed water. My keys got deactivated and had to be reactivated , ******* third party was horrible when i was in the system for a reservation never again through *******
AmericInnns are not what they use to be. I traveled extensively throughout MN over the years and use to find AmericInns to be reliable and consistent but cleanliness and service have been worse since becoming Wyndham
Love inside look ...hard to get into pool room..
Tv remote 2nd one called came up with other
The exterior door was always propped open. Our door and bathroom door would never shut all the way.