酒店回复: Dear Guest,We deeply regret that your stay did not meet expectations. The issues you encountered with cleanliness, room amenities, and customer service are unacceptable, and we sincerely apologize. Your feedback is incredibly valuable, and we will address these concerns with the appropriate team members to ensure improvements. We hope you will reconsider and give us another opportunity in the future.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
我被床上用品弄得焦头烂额，房间也不安全，我正在要求退款
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. Your safety and comfort are our top priorities, and we deeply regret that your experience fell short of expectations. Please know that we take your concerns seriously, and I encourage you to reach out to us directly so we can address this matter promptly and work towards a resolution.We are committed to ensuring all our guests have a pleasant experience, and I hope we can make this right for you.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
糟糕的酒店
房间里有烟味。生锈的淋浴不能正常工作，地板很脏
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酒店回复: Dear Guest,Thank you for your feedback. I sincerely apologize for the cigarette smell, rusty shower, and dirty floor in your room. This is not the standard we strive for, and I will address these issues with our team immediately to ensure improvements are made. Your comments are important to us, and we appreciate your input.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
好的
1.0分
家庭亲子
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The room appears clean but smells horribly like moth balls. The heating unit on the wall has no buttons. It blinks and refers to a wall thermostat but there is none so we can’t adjust the temperature of the room. The TV remote has 1 battery and requires 2. The bedding has been washed, but has darker stains on the white bed sheets. Thankfully, we will be leaving very early in the morning.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re truly sorry to hear about the odor in the room, the issues with the heating unit, the TV remote, and the stained bedding. This is not the standard we aim to provide, and we appreciate you bringing these concerns to our attention so we can address them promptly.Sincerely,Hotel Manager
2.0分
商务出差
The TV, fridge and phone had no power and didn’t work. The beds were unacceptable
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酒店回复: Dear Logan,Thank you for sharing your experience. We are glad you chose to stay with us. Your concerns regarding the power to the television, fridge, and phone, along with the condition of the beds, have been noted and will be addressed with our maintenance and housekeeping teams. We are committed to providing a comfortable environment and appreciate your feedback, which helps us improve. We look forward to offering you a much better stay next time.Sincerely, Hotel Manager
1.0分
其他
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Don't understand
I couldn't stay,because I denied a room,the guy that night around 9:40pm said that I was in the D.R Whatever that means, I just didn't understand because I was there 2 weeks ago.
, With the both of my kids, So we end up going to Another hotel
5.0分
其他
Don't understand
I never got chance to stay because I was denied a room for some reason, I don't understand
这家酒店地理位置极佳，房间宽敞明亮，设施齐全，服务人员非常友善，是一次非常愉快的入住体验。可以可以的
这家酒店的一切都彰显着品质和舒适。设施干净整洁，每个细节都经过精心设计。房间宽敞舒适，设施齐全。员工热情友好，乐于助人。显然，他们为提供一流的体验付出了巨大的努力。我度过了迄今为止最美好的休息时光。100% 推荐——我会毫不犹豫地再次入住。
抵达酒店后，我们闻到一股明显的霉味。我们忽略了这一点，希望进入房间后情况会有所改善。但情况并没有好转！浴室的油漆剥落了，窗帘很脏，羽绒被套也很脏。我们不得不自己购买枕头，因为尽管我们有一张特大号床，但他们只给了我们 4 个带枕套的抱枕。我们决定坚持住一晚，第二天再找其他地方住。我们联系了 *******，他试图给酒店打电话，但没有回应。早餐比原定时间提前一小时结束。退房时，工作人员对我的担忧置之不理。因此，我不会再选择其他酒店了！
我被床上用品弄得焦头烂额，房间也不安全，我正在要求退款
糟糕的酒店
房间里有烟味。生锈的淋浴不能正常工作，地板很脏
好的
The room appears clean but smells horribly like moth balls. The heating unit on the wall has no buttons. It blinks and refers to a wall thermostat but there is none so we can’t adjust the temperature of the room. The TV remote has 1 battery and requires 2. The bedding has been washed, but has darker stains on the white bed sheets. Thankfully, we will be leaving very early in the morning.
The TV, fridge and phone had no power and didn’t work. The beds were unacceptable
Don't understand
I couldn't stay,because I denied a room,the guy that night around 9:40pm said that I was in the D.R Whatever that means, I just didn't understand because I was there 2 weeks ago.
, With the both of my kids, So we end up going to Another hotel
Don't understand
I never got chance to stay because I was denied a room for some reason, I don't understand