The room and breakfast were fine, but the bed was terrible. I woke up sore and stiff each morning. Maybe it was too soft for me.
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酒店回复: Hello Betty,Thank you for sharing your feedback regarding your stay. We're glad to hear you enjoyed the room and breakfast options. We appreciate your comments about the bed comfort, as guest preferences can vary widely. Your insights are valuable, and we will certainly take them into consideration for future improvements to enhance guest satisfaction. We hope your next stay will be more comfortable.
3.0分
其他
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The room climate was fine, but I was not satisfied with the room’s condition. The sink was cracked, and the smoke detector/carbon monoxide detector was hanging from the wall with exposed wires. The breakfast options were limited, and the orange juice was watered down and didn’t taste like real orange juice. However, the customer service was great, staff were friendly and helpful throughout my stay.
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酒店回复: Hello Nabin,Thank you for sharing your feedback. We appreciate your compliments regarding our customer service, and we'll ensure your concerns about the room condition and breakfast options are communicated to the relevant teams. Guest experiences are important to us, and your insights will help us make improvements. We hope to have the opportunity to welcome you back in the future to offer you a better experience overall.
5.0分
商务出差
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My favorate location!
Very friendly service and clean facilities! I travel all over the places in Texas, Louisiana, Tennessee, and Oklahoma. Of all the Quality Inns, this location is my favorate! Keep up the good work!
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酒店回复: Hello Seung,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our friendly service and clean facilities. It's great to know that our location stands out among others you’ve visited in Texas, Louisiana, Tennessee, and Oklahoma. We appreciate your kind words and look forward to your next stay with us. Safe travels!
5.0分
家庭亲子
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I like this property choice to stay at because I have lots of children and they were able to get me a room right next to the other one that way I can keep on I on all of my children
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酒店回复: Hello Candice,Thank you for your feedback about your stay with us. We're glad to hear that our room arrangement suited your family's needs, allowing you to easily keep an eye on your children. We strive to provide a comfortable experience for families, and your comments help us continue to improve. We hope you and your family made wonderful memories during your stay and that you will consider us again for your future travels.
4.0分
其他
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It smells super musty when you walk in. They don't seem to have the air on in the hallways. They're painting which has a smell and the room is a littly musty smelling too.
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酒店回复: Hello Leslie, Thank you for your feedback regarding your recent stay. We appreciate you bringing these concerns to our attention, as maintaining a pleasant environment for our guests is important to us. Please be assured that we take all comments seriously and will share your observations with our management team to address the issues you've mentioned. We hope you had a chance to enjoy other aspects of your visit and appreciate your understanding as we strive to improve our services.
1.0分
其他
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Booked through ******* for two nights. Property only had room for one night was not told this until after the first night. Had to leave my conference drive 14 miles back to hotel check out drive 25 miles to another town to get a room. It was on Saturday so room was at a premium because it was night precooked.
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酒店回复: Hello Randall,We appreciate your feedback regarding your recent stay. We understand that scheduling conflicts can create added stress, especially during busy periods like conferences. It's important for us to ensure our guests have a seamless experience, and we regret the inconvenience you encountered in securing an additional night. Your comments will be shared with our management team to help improve our communication with third-party booking platforms in the future. We hope your conference went well despite the challenges you faced.
4.0分
其他
It was pretty clean and overall good experience for the price. Didn't really like the bathroom but overall good experience.
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酒店回复: Hello Maria,Thank you for sharing your feedback about your stay. We're glad to hear that you found the cleanliness and overall experience satisfactory for the price. We appreciate your comments regarding the bathroom and will take them into consideration for future improvements. Your insights help us strive for a better experience for all our guests. We hope to welcome you back on your next visit.
2.0分
家庭亲子
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I made reservations online several weeks ahead of time for a room with double queen beds. When I got there, they had us in a single king bed which with 4 people is a huge no. The nice lady at the desk, which is the only reason I bumped this review up a star, got us switched and sent us up to the third floor. That floor was being painted so it was an instant headache, and the a/c in the room did not work. It was about 90 degrees in there. So we went back down and told her we couldn’t stay in there. So she moved us to another room on the second floor. The smell was better and the a/c was fine, but I would say a quarter of the floor was soaking wet, I guess from the a/c unit. We had to lay down towels so we didn’t get our feet wet. There was mold in the pictures on the wall, which I have pictures of. It was also in the corners where the vacuum didn’t reach. We made the best of it but it was pretty bad. The pool was nice though.
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酒店回复: Hello Sarah, Thank you for sharing your feedback regarding your recent stay. We appreciate your understanding as we worked to accommodate your needs, and we're glad to hear that our staff made a positive impression. Your comments about the room conditions are valuable, and we take them seriously as we continuously strive to enhance our guest experience. We're pleased you enjoyed the pool, and we hope to have the opportunity to welcome you back for an improved stay in the future.
3.0分
其他
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The staff was excellent. I loved the warm welcome when we entered and the information provided about the city itself. Breakfast was hot and ready to serve. Parking and other stuff was accessible.
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酒店回复: Hello Candrea,Thank you for your feedback! We're thrilled to hear that you enjoyed the warm welcome from our staff and found the breakfast and amenities to your liking. Your positive comments about our team and facilities will certainly be shared. We appreciate you taking the time to share your experience and look forward to welcoming you back on your next visit.
2.0分
家庭亲子
It was dirty! No air in the stairwell or the elevator. AC in room barely worked and smelled musty. Would not recommend!
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酒店回复: Hello Jenna,Thank you for sharing your feedback. We appreciate your observations regarding cleanliness and air quality, as guest comfort is important to us. Your comments about the AC have been noted and will be reviewed by our management team for future improvements. We hope you will consider giving us another chance in the future.
The room and breakfast were fine, but the bed was terrible. I woke up sore and stiff each morning. Maybe it was too soft for me.
The room climate was fine, but I was not satisfied with the room’s condition. The sink was cracked, and the smoke detector/carbon monoxide detector was hanging from the wall with exposed wires. The breakfast options were limited, and the orange juice was watered down and didn’t taste like real orange juice. However, the customer service was great, staff were friendly and helpful throughout my stay.
My favorate location!
Very friendly service and clean facilities! I travel all over the places in Texas, Louisiana, Tennessee, and Oklahoma. Of all the Quality Inns, this location is my favorate! Keep up the good work!
I like this property choice to stay at because I have lots of children and they were able to get me a room right next to the other one that way I can keep on I on all of my children
It smells super musty when you walk in. They don't seem to have the air on in the hallways. They're painting which has a smell and the room is a littly musty smelling too.
Booked through ******* for two nights. Property only had room for one night was not told this until after the first night. Had to leave my conference drive 14 miles back to hotel check out drive 25 miles to another town to get a room. It was on Saturday so room was at a premium because it was night precooked.
It was pretty clean and overall good experience for the price. Didn't really like the bathroom but overall good experience.
I made reservations online several weeks ahead of time for a room with double queen beds. When I got there, they had us in a single king bed which with 4 people is a huge no. The nice lady at the desk, which is the only reason I bumped this review up a star, got us switched and sent us up to the third floor. That floor was being painted so it was an instant headache, and the a/c in the room did not work. It was about 90 degrees in there. So we went back down and told her we couldn’t stay in there. So she moved us to another room on the second floor. The smell was better and the a/c was fine, but I would say a quarter of the floor was soaking wet, I guess from the a/c unit. We had to lay down towels so we didn’t get our feet wet. There was mold in the pictures on the wall, which I have pictures of. It was also in the corners where the vacuum didn’t reach. We made the best of it but it was pretty bad. The pool was nice though.
The staff was excellent. I loved the warm welcome when we entered and the information provided about the city itself. Breakfast was hot and ready to serve. Parking and other stuff was accessible.
It was dirty! No air in the stairwell or the elevator. AC in room barely worked and smelled musty. Would not recommend!