Room smelt like pot. No curtains. People live there.loud noises from room above all hours of the night. Bed was hard. Roach bug in the shower the next morning. Room door would not lock .. you had to use something sharp to pop it out . Looked like a handicap room . Room was non smoking. I will not stay in one of these again..
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at HomeTowne Studios Florence, KY-Cincinnati Airport. I a, sorry to learn about the issues you had with the amenities as well as the cockroaches you have reported. It is disheartening to hear about the disturbance due to the other patrons of the hotel. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we are taking your feedback seriously and will address these concerns immediately with our staff to prevent future occurrences. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
1.0分
情侣出游
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Nothing..please stay away ..folks live here permanently ..up n down all nite ..no sleep weird stuff goin on ....the lady at front desk is awesome ..friendly respectable ..best and only part of this stay was meeting her
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酒店回复: Dear Chalondias,Thank you for sharing your feedback at HomeTowne Studios Florence, KY-Cincinnati Airport. We understand that your stay did not leave a lasting impression. We are always striving to enhance our guests' experiences and value your input. It's helpful to know how our guests perceive their stay. On the other hand, we appreciate your positive feedback regarding our front desk staff.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. I do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
5.0分
其他
Front desk worker was very friendly and accommodating. Room is nothing fancy but good for one night. Room was clean and bed was comfortable.
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酒店回复: Dear Catharina, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Florence, KY-Cincinnati Airport. We are delighted to hear that you appreciated the cleanliness of your room during your stay. We are happy to read that you found our staff to be kind-hearted.We're committed to delivering the best possible experience for you at Red Roof. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,HannahRed Roof Management RediResponse Specialist
3.0分
情侣出游
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The last staff member had no idea what she was doing! Rude and obviously slow iq to work there. Refused to let me back in my room after room card was deactivated.
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酒店回复: Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at HomeTowne Studios Florence, KY-Cincinnati Airport. We're sorry to hear that your experience wasn't what you hoped for. We understand that you may have felt unsatisfied with the assistance you received from our staff. Please accept our apologies.Red Roof values your feedback and will use your comments to enhance our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Don’t recommend
Wasn’t a good stay. I booked a non smoking room. When we got to the room it was a smoking room. So I went back down she said they were all booked? Even though I paid for a non smoking. Went back up and saw SEVERAL dead roaches in the floor, bed, etc. walked back down to show the pictures they all of the sudden had another room that was non smoking. She went up there to check it before she would even let me go up there.
4.0分
商务出差
The TV didn't work at all during my stay
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Florence, KY-Cincinnati Airport. I am sorry that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the state of the TV during your stay.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you will give us another chance to demonstrate the standards we strive for at Red Roof.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
其他
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Bioked a king size studio. Arrived to hotel. Was told we never had that riom. And wanted to give me a double bed. Pulled up booking info. Ssod i was going elsewhere to cancel my stay. Ohnthey found a king size. Didnt have a table or desk like advertised. Smell of weednseeping in room made unbearable to sleep in. Will never go back or recommend.
5.0分
其他
Very good at keeping up with the rooms
2.0分
其他
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Florence
Hotel room recently remodeled and looked good but the smell I. The room was terrible. Towels did not look clean as they had a brown/rust color in them. Mini refrigerator ice box was caked with ice and needed defrosted. Room items were not clean such as soap dish in the shower, floor seemed to be dirty. Pillows need to be replaced as they have a musky smell to them.
好的
2/10
Room smelt like pot. No curtains. People live there.loud noises from room above all hours of the night. Bed was hard. Roach bug in the shower the next morning. Room door would not lock .. you had to use something sharp to pop it out . Looked like a handicap room . Room was non smoking. I will not stay in one of these again..
Nothing..please stay away ..folks live here permanently ..up n down all nite ..no sleep weird stuff goin on ....the lady at front desk is awesome ..friendly respectable ..best and only part of this stay was meeting her
Front desk worker was very friendly and accommodating. Room is nothing fancy but good for one night. Room was clean and bed was comfortable.
The last staff member had no idea what she was doing! Rude and obviously slow iq to work there. Refused to let me back in my room after room card was deactivated.
Don’t recommend
Wasn’t a good stay. I booked a non smoking room. When we got to the room it was a smoking room. So I went back down she said they were all booked? Even though I paid for a non smoking. Went back up and saw SEVERAL dead roaches in the floor, bed, etc. walked back down to show the pictures they all of the sudden had another room that was non smoking. She went up there to check it before she would even let me go up there.
The TV didn't work at all during my stay
Bioked a king size studio. Arrived to hotel. Was told we never had that riom. And wanted to give me a double bed. Pulled up booking info. Ssod i was going elsewhere to cancel my stay. Ohnthey found a king size. Didnt have a table or desk like advertised. Smell of weednseeping in room made unbearable to sleep in. Will never go back or recommend.
Very good at keeping up with the rooms
Florence
Hotel room recently remodeled and looked good but the smell I. The room was terrible. Towels did not look clean as they had a brown/rust color in them. Mini refrigerator ice box was caked with ice and needed defrosted. Room items were not clean such as soap dish in the shower, floor seemed to be dirty. Pillows need to be replaced as they have a musky smell to them.