Front desk worker was very friendly and accommodating. Room is nothing fancy but good for one night. Room was clean and bed was comfortable.
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酒店回复: Dear Catharina, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Florence, KY-Cincinnati Airport. We are delighted to hear that you appreciated the cleanliness of your room during your stay. We are happy to read that you found our staff to be kind-hearted.We're committed to delivering the best possible experience for you at Red Roof. The staff and I would love to provide you with another comfortable stay in the future.Very truly yours,HannahRed Roof Management RediResponse Specialist
3.0分
情侣出游
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The last staff member had no idea what she was doing! Rude and obviously slow iq to work there. Refused to let me back in my room after room card was deactivated.
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酒店回复: Dear Jessica,Thank you for taking the time to share your feedback regarding your experience at HomeTowne Studios Florence, KY-Cincinnati Airport. We're sorry to hear that your experience wasn't what you hoped for. We understand that you may have felt unsatisfied with the assistance you received from our staff. Please accept our apologies.Red Roof values your feedback and will use your comments to enhance our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
其他
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Don’t recommend
Wasn’t a good stay. I booked a non smoking room. When we got to the room it was a smoking room. So I went back down she said they were all booked? Even though I paid for a non smoking. Went back up and saw SEVERAL dead roaches in the floor, bed, etc. walked back down to show the pictures they all of the sudden had another room that was non smoking. She went up there to check it before she would even let me go up there.
4.0分
商务出差
The TV didn't work at all during my stay
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Florence, KY-Cincinnati Airport. I am sorry that your experience did not meet your expectations. Please accept our apologies for the inconvenience caused by the state of the TV during your stay.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you will give us another chance to demonstrate the standards we strive for at Red Roof.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
其他
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Bioked a king size studio. Arrived to hotel. Was told we never had that riom. And wanted to give me a double bed. Pulled up booking info. Ssod i was going elsewhere to cancel my stay. Ohnthey found a king size. Didnt have a table or desk like advertised. Smell of weednseeping in room made unbearable to sleep in. Will never go back or recommend.
5.0分
其他
Very good at keeping up with the rooms
2.0分
其他
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Florence
Hotel room recently remodeled and looked good but the smell I. The room was terrible. Towels did not look clean as they had a brown/rust color in them. Mini refrigerator ice box was caked with ice and needed defrosted. Room items were not clean such as soap dish in the shower, floor seemed to be dirty. Pillows need to be replaced as they have a musky smell to them.
2/10
房间里弥漫着**味。没有窗帘。有人住在里面。楼上房间整夜噪音很大。床很硬。第二天早上在淋浴间发现了一只蟑螂。房门锁不上……必须用尖锐的东西撬开。看起来像个残疾人专用房。房间禁止吸烟。我以后绝不会再住这种地方了。
没什么……请远离这里……有人常年住在这里……整夜吵闹不休……睡不着觉，怪事不断……前台那位女士很棒……友好又体贴……这次入住体验唯一值得称道的地方就是遇到了她。
好的
Front desk worker was very friendly and accommodating. Room is nothing fancy but good for one night. Room was clean and bed was comfortable.
The last staff member had no idea what she was doing! Rude and obviously slow iq to work there. Refused to let me back in my room after room card was deactivated.
Don’t recommend
Wasn’t a good stay. I booked a non smoking room. When we got to the room it was a smoking room. So I went back down she said they were all booked? Even though I paid for a non smoking. Went back up and saw SEVERAL dead roaches in the floor, bed, etc. walked back down to show the pictures they all of the sudden had another room that was non smoking. She went up there to check it before she would even let me go up there.
The TV didn't work at all during my stay
Bioked a king size studio. Arrived to hotel. Was told we never had that riom. And wanted to give me a double bed. Pulled up booking info. Ssod i was going elsewhere to cancel my stay. Ohnthey found a king size. Didnt have a table or desk like advertised. Smell of weednseeping in room made unbearable to sleep in. Will never go back or recommend.
Very good at keeping up with the rooms
Florence
Hotel room recently remodeled and looked good but the smell I. The room was terrible. Towels did not look clean as they had a brown/rust color in them. Mini refrigerator ice box was caked with ice and needed defrosted. Room items were not clean such as soap dish in the shower, floor seemed to be dirty. Pillows need to be replaced as they have a musky smell to them.