The staff was very friendly. I was able to keep in touch with them regarding late check in via text. And they were quick to respond. The pool looked amazing, but we didn't get to enjoy it due to out late arrival. The lobby and common areas seemed to be clean, but the bedroom could have used a little more attention. Our air conditioner made some weird noises some times, but the hotel was booked so no other rooms were available. It is walking distance to the outlet mall, with a Coney Island & Arby's near by. I would stay again. It was a quick trip, but it was nice. Great breakfast options as well.
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酒店回复: Thank you for taking the time to share such thoughtful feedback about your stay with us. We’re delighted to hear that our staff made you feel welcome and that our communication helped make your late check-in smooth. It’s also wonderful to know you enjoyed our breakfast and convenient location.We do apologize for the air conditioning noise and the room cleanliness not being up to the level we strive for. Your comments have been shared with our team to ensure improvements are made.We’re glad to hear that, despite these issues, you would stay with us again. We look forward to welcoming you back soon—and hopefully, you’ll have the chance to enjoy our pool during your next visit.Sincerely,Hotel Manager
1.0分
其他
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Definitely saw a cockroach scurry underneath the wall trim .. couldn't get a pic because it was too fast but I left after seeing it. Was there for leas than 2 hours- couldn't deal with it
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酒店回复: We’re very sorry to hear about your experience. The situation you described is unacceptable and far from the standard we aim to provide. We take pest concerns very seriously and have already addressed this with our pest control team to ensure it’s resolved promptly. Thank you for sharing your feedback—it helps us improve,
3.0分
情侣出游
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Not sure I would stay here again. Price is good, but property is in need of basic maintenance and vacuuming. Area around our tub is peeling, carpet gets the bottom of my feet dirty. Wallpaper in common areas is peeling/curling at the edges. I removed and cleaned air conditioner filter due to a musty smell and found it completely clogged. Could be a great place to stay with some TLC.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback with us. While we’re pleased to hear you found our pricing to be good, I am truly sorry that other aspects of your stay fell short of expectations. Please accept my sincere apologies for the maintenance and cleanliness concerns you encountered, including the condition of the tub, carpet, wallpaper, and air conditioner filter. These issues do not reflect the standards we strive to uphold.Your comments are extremely valuable, and I have already shared them with our housekeeping and maintenance teams so we can take corrective action right away. We are committed to improving our property and ensuring our guests enjoy a clean, comfortable, and well-maintained environment.We greatly appreciate your honesty, as it helps us to do better. I hope you will consider giving us another opportunity in the future to provide you with the improved experience you deserve.Warm regards, Manager
1.0分
其他
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This was truly a terrible hotel. Floors were dirty. Sheets were dirty. The best place that I could find to sleep would have been in the bathtub, and even that's questionable. Genuinely will never be coming back to what I can only describe as a circle of hell made manifest
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酒店回复: We are truly sorry to hear about your disappointing experience. Cleanliness and comfort are top priorities for us, and it’s concerning to learn that we fell short during your stay. Please know that we are addressing these issues with our housekeeping and management teams to ensure this does not happen again.Your feedback is important, and we appreciate you taking the time to share it with us. We hope you might consider giving us another chance in the future to provide the quality stay you deserve.
1.0分
其他
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Horrible experience. We came back from a wedding and there was a cockroach in the bed and the bathroom. We backed our bag and went downstairs and there was no one at the desk. We waited 10 minutes before someone finally came down.
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酒店回复: We sincerely apologize for the inconvenience you experienced. Finding pests in a room is unacceptable, and we understand how unsettling that must have been. We will be addressing this issue immediately with our housekeeping and pest control teams to ensure it does not happen again. We also regret that our front desk team did not make you feel supported. Thank you for bringing this to our attention—we take your feedback seriously and will use it to improve both our service and guest experience.
4.0分
其他
The distance from the expressway was convenient, but minimal in noise. We could open a window for fresh air. Sleep is easier that way.
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酒店回复: Thank you for sharing your experience! We’re glad you found our location convenient and appreciated the quiet surroundings. It’s great to hear you enjoyed the fresh air and had a restful night’s sleep. We look forward to welcoming you again.
1.0分
家庭亲子
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There were cockroaches, a light that was arcing and had no cover (fire hazard), and blood on the wall of the elevator. Unsafe and disgusting. The staff was not friendly when it was brought to their attention.
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酒店回复: We sincerely apologize for the experience you had. What you described does not meet our standards, and we take your concerns very seriously. The room you stayed in has been placed out of order, and pest control will be conducted before it is assigned to any future guest. While we do pest control on a regular basis, additional steps will be taken to ensure this room is fully addressed. We also regret that our service did not meet expectations and will review this with our team to prevent a repeat of your experience.
4.0分
其他
Replaced the tv
I had an issue with the tv but they replaced it with a different tv. I didn’t have to wait too long either. Very friendly service.
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酒店回复: Thank you for sharing your experience! We're glad our team was able to quickly resolve the TV issue and provide you with friendly services.
1.0分
情侣出游
I doubt that room was cleaned. The dirty towel hanging on the back of the door gave that clue
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the oversight and the impression it left regarding cleanliness. This is not the standard we strive to provide, and we will be addressing this matter with our housekeeping team to prevent it from happening again.
3.0分
其他
good handicap bathroom, breakfast OK, my room sickly sweet smell., food area not cleaned up after breakfast, hard to understand desk clerk
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear the accessible bathroom met your needs, but we sincerely apologize for the issues you experienced with the room odor, breakfast area cleanliness, and communication at the front desk. Your comments are very important to us, and we will be addressing these concerns with our team to ensure a more comfortable and welcoming stay for all our guests. We hope to have the chance to provide you with a much better experience in the future.
The staff was very friendly. I was able to keep in touch with them regarding late check in via text. And they were quick to respond. The pool looked amazing, but we didn't get to enjoy it due to out late arrival. The lobby and common areas seemed to be clean, but the bedroom could have used a little more attention. Our air conditioner made some weird noises some times, but the hotel was booked so no other rooms were available. It is walking distance to the outlet mall, with a Coney Island & Arby's near by. I would stay again. It was a quick trip, but it was nice. Great breakfast options as well.
Definitely saw a cockroach scurry underneath the wall trim .. couldn't get a pic because it was too fast but I left after seeing it. Was there for leas than 2 hours- couldn't deal with it
Not sure I would stay here again. Price is good, but property is in need of basic maintenance and vacuuming. Area around our tub is peeling, carpet gets the bottom of my feet dirty. Wallpaper in common areas is peeling/curling at the edges. I removed and cleaned air conditioner filter due to a musty smell and found it completely clogged. Could be a great place to stay with some TLC.
This was truly a terrible hotel. Floors were dirty. Sheets were dirty. The best place that I could find to sleep would have been in the bathtub, and even that's questionable. Genuinely will never be coming back to what I can only describe as a circle of hell made manifest
Horrible experience. We came back from a wedding and there was a cockroach in the bed and the bathroom. We backed our bag and went downstairs and there was no one at the desk. We waited 10 minutes before someone finally came down.
The distance from the expressway was convenient, but minimal in noise. We could open a window for fresh air. Sleep is easier that way.
There were cockroaches, a light that was arcing and had no cover (fire hazard), and blood on the wall of the elevator. Unsafe and disgusting. The staff was not friendly when it was brought to their attention.
Replaced the tv
I had an issue with the tv but they replaced it with a different tv. I didn’t have to wait too long either. Very friendly service.
I doubt that room was cleaned. The dirty towel hanging on the back of the door gave that clue
good handicap bathroom, breakfast OK, my room sickly sweet smell., food area not cleaned up after breakfast, hard to understand desk clerk