Was disappointed that check-in was at 3:00pm. We got there at 3:15pm and our room was not ready. We had to sit in lobby for about for about half an hour. Then the floors were wet when we entered the room.
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酒店回复: Thank you for choosing Holiday Inn Express & Suites and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
5.0分
家庭亲子
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We always stay at the Frankenmuth HIX when we visit there, annually. The hotel staff is friendly and helpful. And, we love being able to walk across the street and shopping in the River Place shoppes.
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites Frankenmuth for your recent visit to the Frankenmuth area. Thank you for your 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you find our hotel conveniently located and our staff friendly and helpful. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager
5.0分
家庭亲子
Very clean hotel and nice breakfast. Only recommendation is to dust the Air dent in the bath room of the guest rooms.
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites Frankenmuth for your recent visit to the Frankenmuth area. Thank you for your 10/10 rating and comment. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel clean and enjoyed our breakfast. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager
4.0分
情侣出游
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Loved the pool, don’t change a thing, not the temp or chlorine! Breakfast was very good, location is great and within walking distance of most places.
The only complaint is the noise level of the hotel doors always slamming automatically without an ease close, and because it is right by the road, it needs thicker windows. Otherwise, I can’t wait to be back!
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites Frankenmuth for your recent visit to the Frankenmuth area. Thank you for your 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you found our hotel conveniently located and enjoyed our pool. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager
5.0分
其他
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Celebrating 28 years married!
Very clean room, well stocked with towels. We had the room with jetted tub, so nice to have towels for that as well. Walk in shower was nice as well. Bathroom very clean. So convenient and easy to walk to shops up in Frankenmuth. After we checked in we walked up to shop and have dinner.
Breakfast was very good. Wide variety of choices for hot foods.
Cinnamon rolls were delicious!
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites Frankenmuth for your recent visit to the Frankenmuth area. Thank you for your 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manage
5.0分
情侣出游
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The location provided excellent access to the Frankenmuth experience. The complimentary breakfast was well prepared and the dining area was clean. We were happy that the traffic noise subsided during sleeping hours.
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites Frankenmuth for your recent visit to the Frankenmuth area. Thank you for your 10/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed your stay with us. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager
5.0分
其他
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Will Stay Here Again
Due to a family emergency, we needed to cut our trip short. The staff was very sympathetic and allowed us to end our reservation early with no consequences.
The hotel was clean, the room was spacious with good air conditioning, and the breakfast had a good selection of food. Every staff member we spoke to was friendly and helpful.
Our only complaint would be the bed. It was just a little too firm.
When we return to Frankenmuth, we will definitely stay here again. It's location is convenient to go to the River Place Shops and the little shops in Frankenmuth. And the best part is it's only about a mile to Bronner's Christmas Wonderland!!!!
5.0分
家庭亲子
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We enjoyed the visit as this was a perfect place to stay and convenient for us as we visited Birch Run Outlet stores and Frankenmuth. Our only complaint was the construction in the parking lot during our visit was loud and inconvenient. We do understand that maintenance issues have to be handled sometime.
4.0分
其他
Decent breakfast and clean room, friendly staff. Property needs a refresh, very outdated.
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酒店回复: Thank you for choosing the Holiday Inn Express & Suites Frankenmuth for your recent visit to the Frankenmuth area. Thank you for your 8/10 rating and comments. We appreciate when our guests let us know how we are doing. I am pleased to see you enjoyed our breakfast and found our staff friendly. We look forward to accommodating your future travel needs. Sincerely, Kurtis Kendziorski General Manager
5.0分
家庭亲子
Would definitely stay again. Love the location. Staff friendly - check-in quick and easy.
Was disappointed that check-in was at 3:00pm. We got there at 3:15pm and our room was not ready. We had to sit in lobby for about for about half an hour. Then the floors were wet when we entered the room.
We always stay at the Frankenmuth HIX when we visit there, annually. The hotel staff is friendly and helpful. And, we love being able to walk across the street and shopping in the River Place shoppes.
Very clean hotel and nice breakfast. Only recommendation is to dust the Air dent in the bath room of the guest rooms.
Loved the pool, don’t change a thing, not the temp or chlorine! Breakfast was very good, location is great and within walking distance of most places.
The only complaint is the noise level of the hotel doors always slamming automatically without an ease close, and because it is right by the road, it needs thicker windows. Otherwise, I can’t wait to be back!
Celebrating 28 years married!
Very clean room, well stocked with towels. We had the room with jetted tub, so nice to have towels for that as well. Walk in shower was nice as well. Bathroom very clean. So convenient and easy to walk to shops up in Frankenmuth. After we checked in we walked up to shop and have dinner.
Breakfast was very good. Wide variety of choices for hot foods.
Cinnamon rolls were delicious!
The location provided excellent access to the Frankenmuth experience. The complimentary breakfast was well prepared and the dining area was clean. We were happy that the traffic noise subsided during sleeping hours.
Will Stay Here Again
Due to a family emergency, we needed to cut our trip short. The staff was very sympathetic and allowed us to end our reservation early with no consequences.
The hotel was clean, the room was spacious with good air conditioning, and the breakfast had a good selection of food. Every staff member we spoke to was friendly and helpful.
Our only complaint would be the bed. It was just a little too firm.
When we return to Frankenmuth, we will definitely stay here again. It's location is convenient to go to the River Place Shops and the little shops in Frankenmuth. And the best part is it's only about a mile to Bronner's Christmas Wonderland!!!!
We enjoyed the visit as this was a perfect place to stay and convenient for us as we visited Birch Run Outlet stores and Frankenmuth. Our only complaint was the construction in the parking lot during our visit was loud and inconvenient. We do understand that maintenance issues have to be handled sometime.
Decent breakfast and clean room, friendly staff. Property needs a refresh, very outdated.
Would definitely stay again. Love the location. Staff friendly - check-in quick and easy.