酒店回复: Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez trouvé l'hôtel propre et notre personnel courtois. Nous sommes également heureux que notre restaurant ait été pratique pour vous après une longue journée. Au plaisir de vous accueillir à nouveau lors de votre prochaine visite !
5.0分
其他
原文
翻译提供方：Google
非常好的设施
酒店回复: Jorge,Thank you for staying with us at the Quality Inn.
5.0分
情侣出游
原文
翻译提供方：Google
伟大的
酒店回复: Merly,Thank your for staying with us at the Quality Inn
1.0分
商务出差
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Aweful
The staff put us in a single room to start so they had that wrong then when we got our double room it’s smelled like it had been wet and never dried out well. Hair on the bed and pillows were terrible! I would never stay here again.
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酒店回复: Dusty,I do apologize that my staff was not on top of their game during your stay. I will be addressing these issues with them.
3.0分
其他
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Missed opportunity
Our check in was bumpy because of computer issues and the desk attendant didn’t seem well versed in how to troubleshoot. We were given the ADA adapted room, which we didn’t need, and for a tall person it was rather inconvenient. These rooms should be left available so those who need them are able to- and we didn’t pick that option in the app. The room was only furnished for a single person and still had stuff in the fridge. Both of us were at check-in, so that was a mess up in her part as well. Our experience at check in prevented us from reaching out and asking for a new room. Rather disappointing because I suspect it could’ve been avoided. Thank you for having the charge station for our EV!
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酒店回复: Kimberly,I am sorry your check-in wasn't better. I will be addressing this with my staff.
4.0分
家庭亲子
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Overall, my wife and I enjoyed our stay. The room was comfortable and quiet and the breakfast was good. A couple of items detracted from our experience. We arrived shortly before 7pm. The front desk clerk was away doing other things elsewhere in the hotel. It was 10 -15 minutes before she returned. Seems like a staffing issue as I don't believe there were any other Quality Inn staff on the premises at the time. The other issue was with getting access to the Wifi. In attempting to access, I was taken to a site where I entered my last name and room number. It then offered to allow me to join Choice Privileges, which I'm already a member, or watch a short Ad. There was no place to log into my Choice Privileges account. So, I opted to watch the short ad, but once completed, I was taken back to the screen to enter my last name and room number and start the process all over again. Given the issue at check-in, I decided not to try to contact the front desk and used the hot spot on my cell phone instead.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback about your stay is important to us. I do apologize that you did not have a exceptional stay with us. We have fixed this issue of the Wi-Fi you had encountered. We do have 24/7 support and the phone # posted in case you ever have trouble connecting. Our team can assist in Wi-Fi related issues immediately. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Hotel ManagementQuality Inn
2.0分
其他
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sad to see it go
the quality of this hotel has dropped since our last stay three years ago. The breakfast was terrible. The rooms had sheets with stains on them. The parking lot was telling. Hardly any families, but lots of Pacific Railroad trucks. This used to be the premier hotel in Columbus. Sad to see it go down hill so fast.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn.Your feedback about your stay is important to us. I do apologize that you did not have a exceptional stay with us. I was unable to located in our guest complaint logs about any issues with your room during you stay. My staff does do courtesy phone call 15-20 minutes of check in to make sure the stay is comfortable. Also, we are a hotel with 140 rooms and majority of the time we can not fill all of these rooms with leisure guests, so we do take in contractors and companies. Now that doesn't mean we go down on quality. We actually rank higher than when this property was a Ramada. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,Hotel ManagementQuality Inn
2.0分
家庭亲子
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Water on floor in bathroom. I called right away and waited 40 min but didn’t get fixed. Tub did not drain. Tv did not work. Turned on but couldn’t change channels or input.
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酒店回复: We sincerely apologize for the issues you experienced during your stay. It’s disappointing to hear that your maintenance concerns weren’t addressed promptly, and we understand how frustrating that must have been. Your feedback regarding the bathroom leak, tub drainage, and TV functionality has been shared with our maintenance team for immediate review and correction. We truly value your comments and will use them to improve our service moving forward. Thank you for bringing this to our attention.
5.0分
商务出差
Doesnt look like much on the ouside but ita pretty nice inside!! Staff was so friendly!
酒店回复: Valerie,Thank you for staying with us at the Quality Inn.
5.0分
其他
Good hotel for traveling. Clean rooms and a very nice breakfast.
酒店回复: Dale,Thank you for staying with us at the Quality Inn/Columbus.
酒店很干净，工作人员很有礼貌。经过漫长的一天的旅途后，酒店内的餐厅很方便。
非常好的设施
伟大的
Aweful
The staff put us in a single room to start so they had that wrong then when we got our double room it’s smelled like it had been wet and never dried out well. Hair on the bed and pillows were terrible! I would never stay here again.
Missed opportunity
Our check in was bumpy because of computer issues and the desk attendant didn’t seem well versed in how to troubleshoot. We were given the ADA adapted room, which we didn’t need, and for a tall person it was rather inconvenient. These rooms should be left available so those who need them are able to- and we didn’t pick that option in the app. The room was only furnished for a single person and still had stuff in the fridge. Both of us were at check-in, so that was a mess up in her part as well. Our experience at check in prevented us from reaching out and asking for a new room. Rather disappointing because I suspect it could’ve been avoided. Thank you for having the charge station for our EV!
Overall, my wife and I enjoyed our stay. The room was comfortable and quiet and the breakfast was good. A couple of items detracted from our experience. We arrived shortly before 7pm. The front desk clerk was away doing other things elsewhere in the hotel. It was 10 -15 minutes before she returned. Seems like a staffing issue as I don't believe there were any other Quality Inn staff on the premises at the time. The other issue was with getting access to the Wifi. In attempting to access, I was taken to a site where I entered my last name and room number. It then offered to allow me to join Choice Privileges, which I'm already a member, or watch a short Ad. There was no place to log into my Choice Privileges account. So, I opted to watch the short ad, but once completed, I was taken back to the screen to enter my last name and room number and start the process all over again. Given the issue at check-in, I decided not to try to contact the front desk and used the hot spot on my cell phone instead.
sad to see it go
the quality of this hotel has dropped since our last stay three years ago. The breakfast was terrible. The rooms had sheets with stains on them. The parking lot was telling. Hardly any families, but lots of Pacific Railroad trucks. This used to be the premier hotel in Columbus. Sad to see it go down hill so fast.
Water on floor in bathroom. I called right away and waited 40 min but didn’t get fixed. Tub did not drain. Tv did not work. Turned on but couldn’t change channels or input.
Doesnt look like much on the ouside but ita pretty nice inside!! Staff was so friendly!
Good hotel for traveling. Clean rooms and a very nice breakfast.