酒店回复: Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
1.0分
其他
原文
翻译提供方：Google
太吵了
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酒店回复: Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
1.0分
其他
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This is most definitely not a place to stay if you plan of feeling safe and enjoying yourself. The place was absolutely disgusting and the pictures are VERY deceiving. Don't do it! Plus there are MANY long term guests here with animals and filth
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酒店回复: Thank you for choosing SureStay Hotel by Best Western Florence for your recent stay. We deeply value your patronage and sincerely apologize if we fell short in providing the flawless experience you expected and deserved. Our goal is always to ensure that every guest enjoys unparalleled comfort and hospitality. If there were any aspects of your stay that did not meet expectations, we would love to hear more so we can make things right. Your feedback helps us grow and ensures future stays are truly memorable. Please know that we are committed to improving, and we look forward to welcoming you back in the future with the elevated experience you deserve.
1.0分
其他
One of the most dirty hotels we ever tried to stay. Walked in room and seen roaches. And the toilet would not flush. And the hallway smelled of cat pee.
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酒店回复: Thank you for choosing SureStay Hotel by Best Western Florence for your recent stay. We deeply value your patronage and sincerely apologize if we fell short in providing the flawless experience you expected and deserved. Our goal is always to ensure that every guest enjoys unparalleled comfort and hospitality. If there were any aspects of your stay that did not meet expectations, we would love to hear more so we can make things right. Your feedback helps us grow and ensures future stays are truly memorable. Please know that we are committed to improving, and we look forward to welcoming you back in the future with the elevated experience you deserve.
1.0分
其他
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The place smelled of mold and was absolutely absolutely disgusting. Stains on the comforter, it felt damp and the AC smell took my breath. We stayed for 30 minutes and checked out.
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酒店回复: Thank you for choosing SureStay Hotel by Best Western Florence for your recent stay. We deeply value your patronage and sincerely apologize if we fell short in providing the flawless experience you expected and deserved. Our goal is always to ensure that every guest enjoys unparalleled comfort and hospitality. If there were any aspects of your stay that did not meet expectations, we would love to hear more so we can make things right. Your feedback helps us grow and ensures future stays are truly memorable. Please know that we are committed to improving, and we look forward to welcoming you back in the future with the elevated experience you deserve.
1.0分
朋友出游
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I have never paid to stay somewhere that was so filthy. The hall carpet smelled of animal urine. Roaches in our room. We had paid for two nights and only stayed one. We would not eat anything from there, let alone breakfast. I felt bad that we friends paying for such filth. Never again.i was very disappointed in *******
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酒店回复: Thank you for choosing SureStay Hotel by Best Western Florence for your recent stay. We deeply value your patronage and sincerely apologize if we fell short in providing the flawless experience you expected and deserved. Our goal is always to ensure that every guest enjoys unparalleled comfort and hospitality. If there were any aspects of your stay that did not meet expectations, we would love to hear more so we can make things right. Your feedback helps us grow and ensures future stays are truly memorable. Please know that we are committed to improving, and we look forward to welcoming you back in the future with the elevated experience you deserve.
1.0分
其他
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The staff member we saw was great, he is their only redeeming feature. Place stank of smoke. First room had a broken bed that couldn’t be sat on. They swapped into another, but it was surrounded by people who clearly had substance and or mental health issues. They were out in the hall calling us names because they had overheard my safe saying she felt unsafe. We were there with two children- it was not safe so we left. We were promised a refund, but I am still waiting for that. Went to another hotel down the road which was excellent. It a safe option for families or women.
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酒店回复: Thank you for choosing SureStay Hotel by Best Western Florence for your recent stay. We deeply value your patronage and sincerely apologize if we fell short in providing the flawless experience you expected and deserved. Our goal is always to ensure that every guest enjoys unparalleled comfort and hospitality. If there were any aspects of your stay that did not meet expectations, we would love to hear more so we can make things right. Your feedback helps us grow and ensures future stays are truly memorable. Please know that we are committed to improving, and we look forward to welcoming you back in the future with the elevated experience you deserve.
1.0分
其他
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the pictures online were beautiful, and the outside pics looked really nice. I stopped by, and parked outside before booking, since it was pretty decent looking i did confirm the booking. However, I was in for a surprise!!! oh boy. the carpet in the corridor is filthy, the inside carpet was also pretty dirty. Room was probably not cleaned at all, bathroom sink was for sure not cleaned, and garbage can still had the previous guest's
Room smelled musty and even though they have a non smoking policy, it definitely smelled like cigarette smoke in there. Stay away! It is sooo dirty that no amount of money would feel like you get what you paid for, any amount would seem too much for what you get.
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酒店回复: Thank you for choosing SureStay Hotel by Best Western Florence for your recent stay. We deeply value your patronage and sincerely apologize if we fell short in providing the flawless experience you expected and deserved. Our goal is always to ensure that every guest enjoys unparalleled comfort and hospitality. If there were any aspects of your stay that did not meet expectations, we would love to hear more so we can make things right. Your feedback helps us grow and ensures future stays are truly memorable. Please know that we are committed to improving, and we look forward to welcoming you back in the future with the elevated experience you deserve.
5.0分
商务出差
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Clean, respectful, and worth your money
Staff will go above and beyond. The rooms don’t smell. However, the hallway does have an odor. They don’t nickel and dime you here and I did NOT wake up with any random bug bite spiders or otherwise.
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酒店回复: Thank you for choosing SureStay Hotel by Best Western Florence for your recent stay. We deeply value your patronage and sincerely apologize if we fell short in providing the flawless experience you expected and deserved. Our goal is always to ensure that every guest enjoys unparalleled comfort and hospitality. If there were any aspects of your stay that did not meet expectations, we would love to hear more so we can make things right. Your feedback helps us grow and ensures future stays are truly memorable. Please know that we are committed to improving, and we look forward to welcoming you back in the future with the elevated experience you deserve.
我的房间（152号）满是蟑螂。我预订的另一个房间的电视坏了。
整个房间弥漫着香烟味和*********的气味。
这家汽车旅馆应该关门，浴室水槽下长满了黑霉，热水很少，水槽水龙头都掉了。这是我住过的最差的酒店！！
太吵了
This is most definitely not a place to stay if you plan of feeling safe and enjoying yourself. The place was absolutely disgusting and the pictures are VERY deceiving. Don't do it! Plus there are MANY long term guests here with animals and filth
One of the most dirty hotels we ever tried to stay. Walked in room and seen roaches. And the toilet would not flush. And the hallway smelled of cat pee.
The place smelled of mold and was absolutely absolutely disgusting. Stains on the comforter, it felt damp and the AC smell took my breath. We stayed for 30 minutes and checked out.
I have never paid to stay somewhere that was so filthy. The hall carpet smelled of animal urine. Roaches in our room. We had paid for two nights and only stayed one. We would not eat anything from there, let alone breakfast. I felt bad that we friends paying for such filth. Never again.i was very disappointed in *******
The staff member we saw was great, he is their only redeeming feature. Place stank of smoke. First room had a broken bed that couldn’t be sat on. They swapped into another, but it was surrounded by people who clearly had substance and or mental health issues. They were out in the hall calling us names because they had overheard my safe saying she felt unsafe. We were there with two children- it was not safe so we left. We were promised a refund, but I am still waiting for that. Went to another hotel down the road which was excellent. It a safe option for families or women.
the pictures online were beautiful, and the outside pics looked really nice. I stopped by, and parked outside before booking, since it was pretty decent looking i did confirm the booking. However, I was in for a surprise!!! oh boy. the carpet in the corridor is filthy, the inside carpet was also pretty dirty. Room was probably not cleaned at all, bathroom sink was for sure not cleaned, and garbage can still had the previous guest's
Room smelled musty and even though they have a non smoking policy, it definitely smelled like cigarette smoke in there. Stay away! It is sooo dirty that no amount of money would feel like you get what you paid for, any amount would seem too much for what you get.
Clean, respectful, and worth your money
Staff will go above and beyond. The rooms don’t smell. However, the hallway does have an odor. They don’t nickel and dime you here and I did NOT wake up with any random bug bite spiders or otherwise.