1st room- Urine/blood/food on bedding which sheets had just been placed on top of 2nd room- Air until covered in mold They tried to offer a 3rd room at which point I requested a refund. The district manager never reached out to me, as I feel a good business manager should do in cases like this. We had a wreck on the way down, it was late at night and we simply wanted a clean bed to sleep in, and clean, safe which this business absolutely couldn't provide. Had I not caught the mold in the second room, I'd have been making a trip to the hospital, as I am allergic. My poor child after a traumatic day, was forced to sleep in a car, as was my husband who had been driving for 5 hours and was shaken from the wreck. We slept in a Walmart parking lot with no pillows or blankets and surrounded by other cars who I would guess also couldn't find/afford accommodations for the evening. This was an unprofessional and disgusting experience with lack of ownership or communication. Highly disappointed. Would never recommend.
9 / 12
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酒店回复: Dear 46brandid, Thank you for taking the time to share your experience. We are deeply sorry to hear about the challenges you faced during your stay and the distress this caused you and your family, especially after such a difficult day of travel. The issues you described with the first and second rooms, including unclean bedding and mold in the air unit are completely unacceptable and fall far short of the standards we strive to maintain. We sincerely apologize for these conditions and for the discomfort and health concerns they created, particularly given your allergy. No guest should ever be put in a position where they feel unsafe or unable to rest comfortably in their room. We are also very sorry to hear about the lack of follow-up communication from management. You are absolutely right that in situations such as this, leadership should step in promptly to acknowledge concerns and provide resolution. We regret that this did not happen and recognize how it added to your disappointment. Your experience has been shared with our district and property management teams to ensure immediate corrective action is taken in both housekeeping and maintenance practices, as well as in communication and guest support. Guest safety, cleanliness, and comfort must always come first, and it is clear we failed in all of these areas during your visit. While we cannot undo the hardship you and your family endured that evening, please know that we take your feedback very seriously and will use it to drive the changes needed to prevent such situations in the future. On behalf of our entire team, we extend our sincerest apologies and regret that we did not provide you with the clean, safe, and restful stay you deserved.
1.0分
家庭亲子
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Do not under any circumstances stay in this hotel. It was by far the worst hotel experience I've ever had. Management will reply to this post thanking me for the feedback and stating how important the feedback is, it's all BS. They don't care and the hotel is disgusting. Stayed in this hotel the weekend of May 9-11 (graduation weekend at Indiana University). We had booked 2 rooms for 4 people. The condition of the rooms were horrible. There were mold spots on the ceiling in one of rooms, the sheets in both rooms had brown stains on them, the sheets in one rooms smelled of smoke, and the mattress pad on one of the beds had what appeared to be a soda stain on it. The wall in one of the bathrooms had been damaged and repair was begun, but not completed. The sink in one of the bathrooms had a crack in it. The wall unit air conditioner was not working in the second floor hallway so the window on the west end of the building was left open 24/7, this meant that we could hear traffic all night long. On Saturday morning when we went to get breakfast, the hard-boiled eggs were not in the refrigerator and the juice containers looked like they hadn’t been cleaned in a long time. We didn’t get breakfast either morning of our stay. The expectation that sheets and mattress pads be clean and not smell of smoke should not be too much to ask. And any concerns a guest has should be addressed in a timely fashion. These concerns were expressed to the front desk staff during our stay and managerial staff after our stay and nothing has been done to rectify it.
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酒店回复: Dear donnap981, Thank you for taking the time to share your experience, and I want to begin by offering my sincerest apologies for the unacceptable conditions you encountered during your recent stay with us over Indiana University's graduation weekend. I understand and fully recognize how special that weekend was meant to be, and I am truly sorry that your experience with our hotel fell far below expectations. The issues you described regarding the cleanliness and condition of both rooms, including stained linens, smoke odors, and incomplete repairs, are deeply concerning and certainly not reflective of the standards we strive to uphold. Cleanliness, comfort, and proper maintenance are non-negotiable, and I am disappointed we failed to deliver on these essentials during your visit. I also regret the state of the breakfast area and the lack of quality and availability you experienced on both mornings. Our guests deserve a clean, reliable, and well-maintained breakfast experience, and your feedback has highlighted areas where we clearly need to improve. Please know that while your frustration with perceived inaction is completely valid, your feedback has not been dismissed or ignored. I can assure you that your concerns have already been shared directly with both our housekeeping and maintenance departments, and corrective steps are underway. We are also in the early stages of a property-wide renovation plan, and your feedback though difficult to hear is crucial in helping us prioritize improvements that have the greatest impact on our guests. I understand if your experience has discouraged you from considering our hotel in the future, but I hope you might give us an opportunity down the line to show you the changes we’re making.
3.0分
家庭亲子
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Basically you get what you pay for. I’ve included pictures in my review to basically explain what I mean. I chose this hotel over the Holiday Inn in town because the Holiday Inn pool was closed so I was looking forward to the pool and the hot tub here at the Super 8 when we checked in. We checked in and the pool was closed as was the hot tub, although everything was still on and working, so I’m not sure what the problem was, but it was a big disappointment. Honestly had I known the pool was closed, I would’ve stayed at the Holiday Inn. There were stains on the top sheet, which we never use anyway, but still gross to look at, and the blankets had cigarette burns in them the sink clogged and there were some dirty parts on the floors along with paint issues on the walls. The breakfast in the morning made me laugh out loud. There were granola bars from Walmart along with packaged muffins, which I also assume to be from Walmart; bread bagels, a waffle maker, some oatmeal, and that was it. The staff though was very nice and check-in was very easy. But again you get what you pay for.
5.0分
家庭亲子
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We got stuck in a snow storm and needed a place to stay last minute. We were also traveling with our two big dogs. The man at the front desk was very friendly and helpful. The room was very clean and comfortable. I would recommend it to anyone that will be in the area.
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酒店回复: Hi triciaf937, Thank you so much for sharing your experience with us! We’re delighted to hear that we could provide a warm and welcoming place for you and your furry companions during the snowstorm. It’s wonderful to know that our front desk team made a positive impression with their friendliness and helpfulness. Offering outstanding service is a top priority for us, especially when our guests are dealing with unexpected travel challenges like inclement weather. We’re also thrilled that you found your room clean and comfortable. We take great care to ensure all our guests—human and canine—feel at home during their stay. Hosting guests with pets is something we’re happy to accommodate, and we’re glad we could provide a space that worked well for your whole family. Your recommendation means the world to us, and we truly appreciate your kind words. Should you find yourself in the area again—whether by chance or by plan—we’d love to welcome you back for another stay.
5.0分
家庭亲子
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Kenneth and Christine were excellent in the customer service area. They went out of their way to make us happy and comfy. The staff here work very hard to make people happy and to keep the peace. I was impressed with the amount of security I felt here
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酒店回复: Hi Jaybird N, Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay and found our rooms clean, well-stocked, and comfortable. It’s great to know that the included breakfast added value to your visit, and that the hot tub and pool contributed to your relaxation. We’re especially grateful for your kind words about Kenneth and Christine. They are both truly dedicated to guest satisfaction, and we're proud to have them on our team. Knowing they went out of their way to ensure you felt comfortable and well cared for means a lot, and we’ll be sure to pass along your compliments, they’ll be honored to hear they made such a positive impression. Your mention of the overall atmosphere of safety and the dedication of our staff to maintaining a peaceful, welcoming environment really means a great deal. We want every guest to feel secure and valued during their time with us, and it’s rewarding to know that you felt exactly that. Thank you again for choosing to stay with us and for recognizing the efforts of our team. We hope to have the pleasure of welcoming you back very soon!
1.0分
其他
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This room was the nastiest motel. I've ever stayed in dirty. The beds were horrible. The pillows were horrible. They're so worried about people stealing their towels that they post pictures or like signs on the wall that they're going to charge me for their towels. Well, they only give you 3 towels in a double room, and the towels are scratchy, like who would steal those towels, disgusting people that live there, sit outside the front door smoking their cigarettes, and having to walk through a bubble of smoke stinks, filthy dirty. The breakfast is horrible. I would not recommend this motel to anybody that I know
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酒店回复: Hi Jackie H, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet expectations. Our goal is to provide a clean, comfortable, and welcoming stay for every guest, and it’s clear that we fell short in several areas during your visit. We sincerely apologize for the cleanliness and comfort concerns you mentioned regarding the room, beds, and towels. Cleanliness is a top priority for us, and we take guest feedback seriously to identify and address areas that need improvement. Your comments have been shared with our housekeeping and maintenance teams to ensure they are thoroughly inspecting rooms and linens and following the highest standards. Regarding the towel signage, please know that it’s intended solely as a standard hotel policy reminder, not as a reflection of our opinion of our guests. However, we understand how that may come across and will revisit the messaging to ensure it's professional and respectful. We're also sorry to hear that your experience with the outside environment and breakfast was disappointing. Our team will be reviewing both the outdoor guest behavior expectations and breakfast quality to identify ways to enhance the overall guest experience. Please know that the issues you encountered are not reflective of the experience we strive to provide. Thank you again for your feedbaclk, it helps us improve and better serve our future guests.
5.0分
家庭亲子
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The friendly staff, clean rooms, and ideal location made our stay at this hotel so enjoyable. From the minute we arrived, we were welcomed by the staff, who were so helpful and accommodating. The rooms, and breakfast area were so clean and well taken care of. There is plenty of parking and we loved the view of the wide open green fields from our room.
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酒店回复: Hi 992darrrlg, Thank you so much for your wonderful review! We’re absolutely delighted to hear that your stay with us was so enjoyable and that you found our staff friendly, the rooms clean, and the location ideal. It means a great deal to us that you felt welcomed from the moment you arrived. Our team takes great pride in offering helpful and accommodating service, and your kind words are a wonderful encouragement to them. We’re also glad to know you appreciated the cleanliness of both the guest rooms and breakfast area, our housekeeping and dining teams work hard each day to maintain high standards. And we agree the view of the wide open green fields is something special, and we’re so glad you enjoyed it! Thank you again for choosing to stay with us. We truly look forward to welcoming you back the next time you’re in the area.
2.0分
家庭亲子
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Bedding was stained and had cigarette burns. Floors were not swept. Trash lying on the floors.Dirt ring around the tub. Shower curtain smelled like mildew. No pillow case on pillow. Electric extension plug attached to the wall to use for electrical items. Dogs barking in next room. No bath towels , only hand towels. First and last time I will go there. The only good thing…. there were no bugs or I would have left!
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酒店回复: Hi jody45311, Thank you for providing your feedback. I am very sorry to hear about the issues you encountered during your stay. This is certainly not the experience we strive to provide, and I understand how frustrating it must have been. I apologize for the cleanliness and maintenance concerns you’ve raised, including the stained bedding, dirty floors, and mildew smell. We will address these issues with our housekeeping team to ensure they are promptly resolved and that such conditions do not recur. We also regret that you experienced noise from neighboring rooms and were dissatisfied with the towel situation. Your comments are valuable in helping us improve our service and amenities. We appreciate your feedback and would like to make things right. I hope we can offer you a much better experience in the future.
5.0分
其他
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The beds are comfortable and the rooms clean. The staff was friendly and helpful. I really enjoyed the pool and hot tub. The location is perfect, there is shopping nearby, some good restaurants. I would definitely recommend staying there.
脏乱，没有暖气，而且一直都很吵，简直就是个闲逛聚会的地方。
1st room- Urine/blood/food on bedding which sheets had just been placed on top of 2nd room- Air until covered in mold They tried to offer a 3rd room at which point I requested a refund. The district manager never reached out to me, as I feel a good business manager should do in cases like this. We had a wreck on the way down, it was late at night and we simply wanted a clean bed to sleep in, and clean, safe which this business absolutely couldn't provide. Had I not caught the mold in the second room, I'd have been making a trip to the hospital, as I am allergic. My poor child after a traumatic day, was forced to sleep in a car, as was my husband who had been driving for 5 hours and was shaken from the wreck. We slept in a Walmart parking lot with no pillows or blankets and surrounded by other cars who I would guess also couldn't find/afford accommodations for the evening. This was an unprofessional and disgusting experience with lack of ownership or communication. Highly disappointed. Would never recommend.
Do not under any circumstances stay in this hotel. It was by far the worst hotel experience I've ever had. Management will reply to this post thanking me for the feedback and stating how important the feedback is, it's all BS. They don't care and the hotel is disgusting. Stayed in this hotel the weekend of May 9-11 (graduation weekend at Indiana University). We had booked 2 rooms for 4 people. The condition of the rooms were horrible. There were mold spots on the ceiling in one of rooms, the sheets in both rooms had brown stains on them, the sheets in one rooms smelled of smoke, and the mattress pad on one of the beds had what appeared to be a soda stain on it. The wall in one of the bathrooms had been damaged and repair was begun, but not completed. The sink in one of the bathrooms had a crack in it. The wall unit air conditioner was not working in the second floor hallway so the window on the west end of the building was left open 24/7, this meant that we could hear traffic all night long. On Saturday morning when we went to get breakfast, the hard-boiled eggs were not in the refrigerator and the juice containers looked like they hadn’t been cleaned in a long time. We didn’t get breakfast either morning of our stay. The expectation that sheets and mattress pads be clean and not smell of smoke should not be too much to ask. And any concerns a guest has should be addressed in a timely fashion. These concerns were expressed to the front desk staff during our stay and managerial staff after our stay and nothing has been done to rectify it.
Basically you get what you pay for. I’ve included pictures in my review to basically explain what I mean. I chose this hotel over the Holiday Inn in town because the Holiday Inn pool was closed so I was looking forward to the pool and the hot tub here at the Super 8 when we checked in. We checked in and the pool was closed as was the hot tub, although everything was still on and working, so I’m not sure what the problem was, but it was a big disappointment. Honestly had I known the pool was closed, I would’ve stayed at the Holiday Inn. There were stains on the top sheet, which we never use anyway, but still gross to look at, and the blankets had cigarette burns in them the sink clogged and there were some dirty parts on the floors along with paint issues on the walls. The breakfast in the morning made me laugh out loud. There were granola bars from Walmart along with packaged muffins, which I also assume to be from Walmart; bread bagels, a waffle maker, some oatmeal, and that was it. The staff though was very nice and check-in was very easy. But again you get what you pay for.
We got stuck in a snow storm and needed a place to stay last minute. We were also traveling with our two big dogs. The man at the front desk was very friendly and helpful. The room was very clean and comfortable. I would recommend it to anyone that will be in the area.
Kenneth and Christine were excellent in the customer service area. They went out of their way to make us happy and comfy. The staff here work very hard to make people happy and to keep the peace. I was impressed with the amount of security I felt here
This room was the nastiest motel. I've ever stayed in dirty. The beds were horrible. The pillows were horrible. They're so worried about people stealing their towels that they post pictures or like signs on the wall that they're going to charge me for their towels. Well, they only give you 3 towels in a double room, and the towels are scratchy, like who would steal those towels, disgusting people that live there, sit outside the front door smoking their cigarettes, and having to walk through a bubble of smoke stinks, filthy dirty. The breakfast is horrible. I would not recommend this motel to anybody that I know
The friendly staff, clean rooms, and ideal location made our stay at this hotel so enjoyable. From the minute we arrived, we were welcomed by the staff, who were so helpful and accommodating. The rooms, and breakfast area were so clean and well taken care of. There is plenty of parking and we loved the view of the wide open green fields from our room.
Bedding was stained and had cigarette burns. Floors were not swept. Trash lying on the floors.Dirt ring around the tub. Shower curtain smelled like mildew. No pillow case on pillow. Electric extension plug attached to the wall to use for electrical items. Dogs barking in next room. No bath towels , only hand towels. First and last time I will go there. The only good thing…. there were no bugs or I would have left!
The beds are comfortable and the rooms clean. The staff was friendly and helpful. I really enjoyed the pool and hot tub. The location is perfect, there is shopping nearby, some good restaurants. I would definitely recommend staying there.