酒店回复: Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Ensuring the quality and functionality of our amenities is a top priority, and we greatly appreciate you bringing this to our attention. We will address these concerns appropriately. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you deserve.Sincerely,Hotel Management
酒店回复: Dear Barbara, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the room amenities, cleanliness, and comfort during your stay. We apologize for the snow removal issue you encountered at the entrance. We understand the importance of keeping pathways clear for our guests and will address this with the team to ensure better preparation for future weather conditions. We appreciate your understanding and look forward to welcoming you back to Extended Stay America in the future. Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for sharing your experience with us. It was wonderful to read about the high points of your stay. However, we regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you rightly deserve.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
指定吸烟区
住宿体验很好。唯一的抱怨是有人在前门吸烟。
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酒店回复: Dear Paula, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are glad to learn that you had a nice stay overall. However, we sincerely apologize for the inconvenience caused. We understand how important a pleasant environment is for our guests, and your experience does not reflect our commitment to providing a welcoming atmosphere. Please know that we take your concerns seriously and will address this with our team to ensure a more comfortable experience in the future. We truly value your input, and we hope to welcome you back soon for an even better visit. Sincerely,Hotel Management
3.0分
家庭亲子
原文
翻译提供方：Google
早餐不太好。一开始很难用上网络。
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酒店回复: Dear Melissa, Thank you for selecting our establishment for your recent stay. We sincerely apologize for the challenges you encountered while connecting to the internet, as well as for the breakfast offerings that did not meet your expectations. Your feedback is highly valued, and we are committed to addressing these concerns to ensure a consistently excellent experience for all our guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back on your next visit to our city.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest, Thank you for sharing your thoughts. We are glad your stay was satisfactory, and we hope to welcome you back again so we can provide an experience that feels even more enjoyable.Sincerely,Hotel Management
3.0分
其他
Fine, for its purpose
Hotel was acceptable, in that there were no bugs and the room itself didn’t smell like cigarettes.
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酒店回复: Dear Megan, Thank you for taking the time to share your feedback. We are pleased to know that you found your stay comfortable and that the accommodations met your expectations. Guest satisfaction is always our priority, and your comments help us continue to refine the experience we offer. It is wonderful to hear that the environment felt clean and welcoming. We appreciate your input and hope to have the opportunity to provide an even more enjoyable visit in the future.Sincerely,Hotel Management
5.0分
其他
It was perfect we was just passing through to visit family and need a stop to rest and hit the road!
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酒店回复: Dear Teresa, We are delighted to hear that your stay was just what you needed during your trip. At Extended Stay America, we aim to provide a comfortable and convenient place to rest, especially for guests passing through. Your kind feedback means a lot to our team. We look forward to welcoming you back anytime you are traveling through the area and ensuring another smooth and relaxing stop along your journey.Sincerely,Hotel Management
4.0分
家庭亲子
I felt like the beds were a little to firm for me, small bathroom. The room wasn't bad, but next time I will spend the $20 and go across the street.
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酒店回复: Dear Bonnie, Thank you for sharing your thoughts with us. We’re pleased to know your accommodations provided a comfortable experience overall, even though certain aspects did not align perfectly with your personal preferences. Feedback like yours is always valuable, as it gives us the opportunity to better understand the needs of our guests. We truly hope you will consider returning, as we would love the chance to welcome you again and provide a stay that feels even more enjoyable.Sincerely,Hotel Management
住得很愉快！
这是一家很棒的酒店！房间里有全尺寸冰箱和小炉子。我的椅子可以放倒！房间很宽敞！热水淋浴！干净且价格合理。前台非常友好和乐于助人。
早餐不多。燕麦片和咖啡，但对于房间内的小厨房和附近的餐馆来说，没什么大不了的。我们在半英里外的福特车库吃了一顿美味的晚餐。
首先，电话不能用，通常情况下这不是问题，除非你需要联系前台。电视没有遥控器，我不得不走到前台去拿一个，那位女士给了我三个中最好的一个，电池用了五分钟就没电了。床睡得比我露营用的充气床垫还差。最糟糕的是暖气。温度调到 69 度时，它一直开着，把房间变成了烤箱，如果我把温度调低到 68 度，它只会吹出冷风，一点暖气都没有。这是 Extended Stay 最后一次给我机会，他们搞砸了。我再也不会住在他们的任何一家酒店了。
喜欢全功能冰箱，小厨房有两个炉头，房间非常干净，没有任何小动物的迹象，房间很温暖，我进屋时电视可以正常使用，淋浴也可以正常使用。我不喜欢的是，他们没有人铲除通往大楼的人行道上的积雪，我们刚刚下了雪，我知道正在清除积雪，但门前的积雪还是应该清除掉的。
有好有坏。
好吧……这是一次不错的住宿。位置很好，床很软。感觉很安全。周围有不错的餐厅。交通便利。但椅子后面有一些啤酒罐，电视后面有牙刷和梳子，淋浴间里有很多头发，而且电涌损坏了我们的笔记本电脑。不过人很好。
指定吸烟区
住宿体验很好。唯一的抱怨是有人在前门吸烟。
早餐不太好。一开始很难用上网络。
好的
Fine, for its purpose
Hotel was acceptable, in that there were no bugs and the room itself didn’t smell like cigarettes.
It was perfect we was just passing through to visit family and need a stop to rest and hit the road!
I felt like the beds were a little to firm for me, small bathroom. The room wasn't bad, but next time I will spend the $20 and go across the street.