酒店回复: Dear Guest, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Ensuring the quality and functionality of our amenities is a top priority, and we greatly appreciate you bringing this to our attention. We will address these concerns appropriately. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you deserve.Sincerely,Hotel Management

酒店回复: Dear Barbara, Thank you for sharing your feedback. We’re pleased to hear you enjoyed the room amenities, cleanliness, and comfort during your stay. We apologize for the snow removal issue you encountered at the entrance. We understand the importance of keeping pathways clear for our guests and will address this with the team to ensure better preparation for future weather conditions. We appreciate your understanding and look forward to welcoming you back to Extended Stay America in the future. Sincerely,Hotel Management

酒店回复: Dear Guest, Thank you for sharing your experience with us. It was wonderful to read about the high points of your stay. However, we regret any aspect of your stay that fell short of complete satisfaction, and we apologize for any inconvenience caused. Your feedback will be shared with our team and utilized to drive future improvements. Ensuring your comfort and contentment remains our foremost priority, and we anticipate the opportunity to welcome you back in the future, affording you the elevated experience that you rightly deserve.Sincerely,Hotel Management

酒店回复: Dear Paula, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. We are glad to learn that you had a nice stay overall. However, we sincerely apologize for the inconvenience caused. We understand how important a pleasant environment is for our guests, and your experience does not reflect our commitment to providing a welcoming atmosphere. Please know that we take your concerns seriously and will address this with our team to ensure a more comfortable experience in the future. We truly value your input, and we hope to welcome you back soon for an even better visit. Sincerely,Hotel Management

酒店回复: Dear Melissa, Thank you for selecting our establishment for your recent stay. We sincerely apologize for the challenges you encountered while connecting to the internet, as well as for the breakfast offerings that did not meet your expectations. Your feedback is highly valued, and we are committed to addressing these concerns to ensure a consistently excellent experience for all our guests. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back on your next visit to our city.Sincerely,Hotel Management

酒店回复: Dear Bonnie, Thank you for sharing your thoughts with us. We’re pleased to know your accommodations provided a comfortable experience overall, even though certain aspects did not align perfectly with your personal preferences. Feedback like yours is always valuable, as it gives us the opportunity to better understand the needs of our guests. We truly hope you will consider returning, as we would love the chance to welcome you again and provide a stay that feels even more enjoyable.Sincerely,Hotel Management

酒店回复: Dear Mark, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management 

酒店回复: Dear Dale, Thank you for sharing your experience. We understand how frustrating it must have been to face delays and confusion upon arrival, and we regret the inconvenience this caused. Providing a smooth and welcoming check-in is a priority, and your feedback will be shared with the appropriate team. We appreciate you bringing this matter to our attention, as it helps us improve the overall experience. We hope future visits allow for a more seamless and comfortable stay, reflecting the level of service our guests expect and deserve.Sincerely, Hotel Management

酒店回复: Dear Karyl, Thank you for sharing your experience. We’re sorry that your visit didn’t meet expectations. While we maintain a strict no-smoking policy to ensure a comfortable environment for all guests, we understand that, unfortunately, rules are not always respected. We’re continually working with our team to better enforce these standards and address such issues promptly. Should your travels bring you back to the area, we’d be grateful for the chance to provide a more comfortable and enjoyable stay.Sincerely,Hotel Management