I arrive at 10 pm, get my room key, go to use the restroom and theres a #2 in the toilet. Seriously? I go back, ask for another room, which it smells like was smoking (i asked for non smoking) and they did a bad job of covering it up. There was like 8 cars in the whole parking lot, they were nowhere near full. Anyway, i get into my second toom, get settled, get ready for bed, use the restroom and this toilet wont flush! The handle was hanging. I was too tired to move yet again so i just let them know in the morning. She seemed very non chalant, like she just didnt care. Will never go there again. Dont make the same mistake i did.
1.0分
家庭亲子
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Very dirty, only 3 outlets in the whole room, remote did not work, suppose to be handicap room w/grab bars which was not & bath tub very slick. Will never stay here again.
4.0分
其他
The room had hair balls, large dust bunnies, rolling around under the bathroom vanity.and spiders in the window corners. Otherwise it was clean.
4.0分
情侣出游
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The night staff were super nice (shout out to Donna!), the hotel property seemed clean and relatively modern, the room itself was clean with a nice bed. The only issue is our room had issues with the toilet not flushing completely, but otherwise a fine hotel experience for the cost.
4.0分
其他
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Ac unit made clunking noises and was generally loud.
Pool was nice.
Room was not updated, but clean and comfortable.
The staff were helpful.
Breakfast was limited to cereal, toast, some apples and bananas, small donuts, coffee, and juice. ..still better than nothing.
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酒店回复: Thank you for staying at Americas best value inn in Malvern, AR. and we are working on AC .
2.0分
其他
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Not Recommended
I just cannot recommend this hotel. I know it’s budget level and I chose it for that reason, but it can still be clean. The lobby area was fine, but my room was not. There were shaved whiskers in and all around the sink. The tub bottom was stained and gross looking. The bathroom floor had “stuff” on it that could not possibly have been missed with a decent cleaning. On a positive note, the bed was quite comfortable. The free breakfast was a joke!
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酒店回复: Dear Guest,Thank you for your feedback. While we’re glad the bed provided some comfort, we’re very sorry to hear about the unacceptable cleanliness issues you experienced. A clean room should never be compromised, and your comments will be shared with our housekeeping team for immediate correction. We also appreciate your note on breakfast and will review ways to improve it. Your input is important to us as we work to provide a better experience for future guests.Sincerely, Hotel Manager
5.0分
其他
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Needs work but comfy
I was very happy with our stay, we own our business and I can't be overly picky our outright rude with businesses today. I can, but why I feel just honest truthful review and not putting them down helps more. It's hard to find an employee today that really cares about thier job and does it right and reports broken items or things that need fixed. Our room was clean the area quiet and comfortable, people were quiet, plenty of space in room. If I had to say anything was wrong the knobs on ac were broke and turned backwards but I figured it out. The vents on a were dirty I just cleaned them. Bathtub drained really slow but did drain all the way eventually, body wash and shampoo werw both empty but they still provided soaps and I always bring my own other. With me yes I would want employee to have done these things or maintenance man, or inspection of room better. But overall I was fine and had a quiet comfy stay.
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酒店回复: Dear Michelle,Thank you so much for your kind and thoughtful review. We are truly grateful for guests like you who offer honest feedback with care. It is wonderful to know you found the room clean and the stay quiet and comfortable. We appreciate your patience with the maintenance issues and will use your notes to improve our inspections and service. Your understanding goes a long way and helps us grow. We hope to welcome you back for an even better experience next time.Sincerely, Hotel Manager
1.0分
其他
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Horrible not worth the money I paid!
It was pretty bad had to go through 3 different rooms and the third finally being the most clean out of them still not very clean at all. The first room had roaches all on the bathroom sink had to change the second room wasn’t even cleaned at all bed still not even made. The third room the floor and bathroom looked as if they haven’t been cleaned in a while. I had to clean the toilet down before we could use it we did not shower because of how bad the shower looked. We also didn’t bring any belongings into the building.
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酒店回复: Dear Brittany,We are very sorry to hear about your experience and the issues you faced with cleanliness and multiple room changes. This is certainly not the standard we strive for, and we deeply regret the inconvenience and discomfort it caused you. Your feedback is extremely important, and we will be addressing these concerns with our team to ensure better quality and service moving forward. We hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager
4.0分
其他
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Had to wait for around 5 minutes before anyone came to check me in, but once she got there she was very nice. She was busy in the back ,but understandable. Rooms are clean.
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酒店回复: Dear Stephanie,Thank you for the 4 out of 5 rating! We're glad to hear you found the room clean and that the front desk staff was friendly once available. We appreciate your patience and understanding, and we’ll keep working to make check-in even smoother for our guests.Sincerely, Hotel Manager
2.0分
其他
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I had to change rooms because of water on the floor from leaking refrigerator. The next room obviously had not been properly cleaned from all of the dirt on the floor and dead bugs by the window. Staff at check in was friendly and helpful.
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酒店回复: Dear Guest,We’re glad to hear our check-in staff was friendly and helpful—that’s the level of service we aim to deliver. We've noted your concerns about the room conditions and will address them with our housekeeping and maintenance teams to ensure a better experience moving forward.Sincerely, Hotel Manager
I arrive at 10 pm, get my room key, go to use the restroom and theres a #2 in the toilet. Seriously? I go back, ask for another room, which it smells like was smoking (i asked for non smoking) and they did a bad job of covering it up. There was like 8 cars in the whole parking lot, they were nowhere near full. Anyway, i get into my second toom, get settled, get ready for bed, use the restroom and this toilet wont flush! The handle was hanging. I was too tired to move yet again so i just let them know in the morning. She seemed very non chalant, like she just didnt care. Will never go there again. Dont make the same mistake i did.
Very dirty, only 3 outlets in the whole room, remote did not work, suppose to be handicap room w/grab bars which was not & bath tub very slick. Will never stay here again.
The room had hair balls, large dust bunnies, rolling around under the bathroom vanity.and spiders in the window corners. Otherwise it was clean.
The night staff were super nice (shout out to Donna!), the hotel property seemed clean and relatively modern, the room itself was clean with a nice bed. The only issue is our room had issues with the toilet not flushing completely, but otherwise a fine hotel experience for the cost.
Ac unit made clunking noises and was generally loud.
Pool was nice.
Room was not updated, but clean and comfortable.
The staff were helpful.
Breakfast was limited to cereal, toast, some apples and bananas, small donuts, coffee, and juice. ..still better than nothing.
Not Recommended
I just cannot recommend this hotel. I know it’s budget level and I chose it for that reason, but it can still be clean. The lobby area was fine, but my room was not. There were shaved whiskers in and all around the sink. The tub bottom was stained and gross looking. The bathroom floor had “stuff” on it that could not possibly have been missed with a decent cleaning. On a positive note, the bed was quite comfortable. The free breakfast was a joke!
Needs work but comfy
I was very happy with our stay, we own our business and I can't be overly picky our outright rude with businesses today. I can, but why I feel just honest truthful review and not putting them down helps more. It's hard to find an employee today that really cares about thier job and does it right and reports broken items or things that need fixed. Our room was clean the area quiet and comfortable, people were quiet, plenty of space in room. If I had to say anything was wrong the knobs on ac were broke and turned backwards but I figured it out. The vents on a were dirty I just cleaned them. Bathtub drained really slow but did drain all the way eventually, body wash and shampoo werw both empty but they still provided soaps and I always bring my own other. With me yes I would want employee to have done these things or maintenance man, or inspection of room better. But overall I was fine and had a quiet comfy stay.
Horrible not worth the money I paid!
It was pretty bad had to go through 3 different rooms and the third finally being the most clean out of them still not very clean at all. The first room had roaches all on the bathroom sink had to change the second room wasn’t even cleaned at all bed still not even made. The third room the floor and bathroom looked as if they haven’t been cleaned in a while. I had to clean the toilet down before we could use it we did not shower because of how bad the shower looked. We also didn’t bring any belongings into the building.
Had to wait for around 5 minutes before anyone came to check me in, but once she got there she was very nice. She was busy in the back ,but understandable. Rooms are clean.
I had to change rooms because of water on the floor from leaking refrigerator. The next room obviously had not been properly cleaned from all of the dirt on the floor and dead bugs by the window. Staff at check in was friendly and helpful.