酒店回复: Dear Maria, Thank you for taking the time to share your feedback. We are glad to hear that you found our area peaceful and our associates accommodating. However, we apologize that some of our policies and your interactions with our management have left an unfavorable impression on you. Your comments regarding the check-in process and breakfast quality have been noted, and we understand how these aspects can impact your overall comfort and value. We will be sharing your observations internally as we work to improve our guest experience on all levels. We appreciate you staying with us and offering your honest thoughts. We look forward to another opportunity to serve you better in the future.Sincerely,Hotel Management
酒店回复: Dear Tanya,Thank you for sharing your experience. We sincerely apologize for the condition of the room and the distress it caused, which falls far below the standards we aim to uphold. We regret the frustration you felt during your interaction with management and the refund process. Guest comfort and satisfaction are our priorities, and we are sorry for the inconvenience. We will share your feedback with our team, and we appreciate you bringing this to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're pleased to hear you enjoyed the park-like setting, nearby shops, and golf facility, as well as the hotel's cleanliness and our team's pleasantness. We understand that the grab-and-go breakfast may not have met your expectations, and we appreciate your input. We will consider your comments as we explore ways to enhance our offerings. We appreciate your feedback and look forward to your next visit.Sincerely,Hotel Management
酒店回复: Dear Guest,We’re sorry your stay didn’t provide the comfort you needed, especially after a long travel delay. An inviting and well-maintained environment is important, and we recognize that updates are needed in some areas. Your comments about the mattress, carpeting, and overall property condition are noted, and we will share them with our team. We appreciate your feedback and will continue working to improve the experience for our guests. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
酒店回复: Dear Amy,We’re sorry to hear that you could not receive assistance when you arrived, and we understand how frustrating that must have been, especially after a long journey. Please know that our check-in times are established to ensure smooth operations and the best possible service for all guests. Arriving outside of these hours may result in reduced availability of staff. Your feedback will be shared with the team to ensure that better service is provided in these situations. Thank you for sharing your experience. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
酒店回复: Dear Guest,We appreciate your kind words about our team and the cleanliness of the property. We're glad you felt welcomed by our professional staff. We're sorry to learn that certain aspects of the environment impacted your comfort. Our team is dedicated to maintaining a pleasant atmosphere for all guests, and we will address this concern with our team. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your next visit to the area.Sincerely,Hotel Management
2.0分
商务出差
原文
翻译提供方：Google
出色地
预算有限，可自助餐。长凳上摆放着“早餐”，有咖啡和松饼。
很破旧而且不太干净。许多人长寿。只有一个房间。好的，如果价格合适，而且你在上班。
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酒店回复: Dear Guest,We're glad the self-catering setup suited your needs and the price worked for your stay. That said, we're sorry the condition of the property and limited breakfast options didn't meet expectations. We understand many of our guests are here for extended stays, and we're continually working on improvements to make the experience more comfortable for everyone. Your comments help us identify areas where we can do better, and we appreciate the opportunity to do so. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
酒店回复: Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. It’s wonderful to know that the location made it easy to enjoy nearby attractions. Between Top Golf, great dining options, and a beautiful sunset, it sounds like you had a fantastic stay. We look forward to welcoming you back for more memorable moments.Sincerely,Hotel Management
很棒的酒店，房间舒适。员工非常出色，乐于助人。绝对推荐！
古怪的规矩。
总的来说，住了几晚还行，只是有些政策有点古怪。如果要延长入住，需要先退房，然后再等到下次入住。在我看来，提前入住是要额外收取一天的费用。仔细查看价格后，我觉得价格有点高，但服务却很差。
早餐没什么可说的，因为营养不均衡。
酒店很安静，员工也很棒，只是觉得经理有点苛刻，规定也比较古怪。
酒店本身破败不堪，到处都是臭味。即使换了房间，味道依然难闻，房间本身也需要保养。橱柜里的死蟑螂令人作呕。炉子也坏了，厨房很脏。我离开酒店去找另一家酒店，我觉得很不公平，酒店竟然不退我的钱，就因为我说的都是事实，有图片为证。经理蒂娜毫无同情心，也从未道歉。事实上，她告诉我这里没有蟑螂问题，基本上就是在告诉我，酒店不退款。无论是*******还是Extended Stay America，都不会为我的垃圾费负责。
酒店位于一个公园般的区域，周围遍布商店和商场，甚至还有一个高尔夫球场。酒店干净整洁，员工热情友好，尽管有时服务不太到位。价格合理。最糟糕的是自助式外带早餐——基本上只有咖啡、小松饼和小吃吧。总的来说，这里值得入住。
房间和大堂都太老旧了，弥漫着一股霉味。床垫都能闻到弹簧的响声。没有制冰机，只有自动售货机，水一瓶要3美元以上。走廊和房间里的地毯都在剥落。很难相信这家酒店竟然在玛丽湖。我之所以住在这里，是因为我的飞机延误了5个小时，而且当时已经过了午夜，我的背疼得要命。我吸取了教训。
我不喜欢大厅里没有人，灯也完全灭了，凌晨 2:30 也没有人来帮助我，我筋疲力尽，我打电话给办公室，没有人接电话，我花了将近 100 美元住了一晚，实际上只住了几个小时，他们根本不能接待我，这绝对不是精明的商人，这是可怕的经历
酒店干净整洁，员工专业。
“接待人员非常专业热情。酒店本身虽然老旧，但维护良好，干净整洁。遗憾的是，一个很大的缺点是有人在侧门附近吸烟，有时会让环境感到不舒服。如果管理层能够解决这个问题，整体体验将会有所提升。”
出色地
预算有限，可自助餐。长凳上摆放着“早餐”，有咖啡和松饼。
很破旧而且不太干净。许多人长寿。只有一个房间。好的，如果价格合适，而且你在上班。
我在这家酒店度过了一段非常美好的时光！从我踏入酒店的那一刻起，工作人员就热情周到，让我感觉宾至如归。房间宽敞、干净，设计精美，配备了我可能需要的所有设施。床超级舒服，确保我睡个好觉。
距离 Top Golf 步行 3 分钟！春季已经有了一个良好的开端！
5 分钟后，仍可步行到达拥有多家餐厅的购物中心！
日落很美！
10/10！