酒店回复: Dear Maria, Thank you for taking the time to share your feedback. We are glad to hear that you found our area peaceful and our associates accommodating. However, we apologize that some of our policies and your interactions with our management have left an unfavorable impression on you. Your comments regarding the check-in process and breakfast quality have been noted, and we understand how these aspects can impact your overall comfort and value. We will be sharing your observations internally as we work to improve our guest experience on all levels. We appreciate you staying with us and offering your honest thoughts. We look forward to another opportunity to serve you better in the future.Sincerely,Hotel Management

酒店回复: Dear Tanya,Thank you for sharing your experience. We sincerely apologize for the condition of the room and the distress it caused, which falls far below the standards we aim to uphold. We regret the frustration you felt during your interaction with management and the refund process. Guest comfort and satisfaction are our priorities, and we are sorry for the inconvenience. We will share your feedback with our team, and we appreciate you bringing this to our attention. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for taking the time to review your stay at Extended Stay America. We're pleased to hear you enjoyed the park-like setting, nearby shops, and golf facility, as well as the hotel's cleanliness and our team's pleasantness. We understand that the grab-and-go breakfast may not have met your expectations, and we appreciate your input. We will consider your comments as we explore ways to enhance our offerings. We appreciate your feedback and look forward to your next visit.Sincerely,Hotel Management

酒店回复: Dear Guest,We're glad the self-catering setup suited your needs and the price worked for your stay. That said, we're sorry the condition of the property and limited breakfast options didn't meet expectations. We understand many of our guests are here for extended stays, and we're continually working on improvements to make the experience more comfortable for everyone. Your comments help us identify areas where we can do better, and we appreciate the opportunity to do so. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management

酒店回复: Dear Gabriel, Thank you for taking the time to leave a review of Extended Stay America. It means a lot to know that our front desk team made such a strong impression and helped set your stay off on the right note. We are delighted you felt genuinely welcomed and valued; we’ll make sure your kind words are shared with our entire team. We enjoyed hosting you and look forward to seeing you again on your next visit!Sincerely,Hotel Management

酒店回复: Dear Alex,Thank you for being our guest at Extended Stay America. We're pleased to know you found the space clean and well-kept, and that you had a quiet and restful night. We appreciate your feedback regarding the power outlets and door noise. Both points have been noted and will be reviewed by our maintenance team. It’s always helpful to hear what can be improved while knowing that the overall stay was a positive one. We hope to welcome you back for another comfortable visit.Sincerely,Hotel Management

酒店回复: Dear Cher,We're sorry your visit did not reflect the level of service we aim to provide. It's disappointing to learn that our team did not meet expectations, and we will address this to ensure that guests are treated with more professionalism moving forward. We also understand how the absence of certain amenities, such as a pool, may have affected your experience. We are committed to continually improving and going above and beyond to exceed our guests' expectations. Your review is invaluable to us, and we extend our heartfelt thanks for your feedback.Sincerely,Hotel Management

酒店回复: Dear Guest, It was a pleasure having you at Extended Stay America, and we thank you for sharing your review with other travelers. It's great you enjoyed your stay. However, we are sorry for the disappointment with the breakfast offerings. We will pass on your remarks to the team to work on improving the same. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management

酒店回复: Dear Bradley,Thank you for your continued loyalty and kind recommendation! We are delighted to hear that our team consistently provides friendly service and that your room meets your expectations. It is important that all of our guests enjoy a comfortable and carefree stay. Your support means a lot to us, and we look forward to welcoming you back soon to Extended Stay America.Sincerely,Hotel Management