酒店回复: Dear Noraida, Thank you for selecting us for your recent trip to the city and for sharing your comments. We are sorry for your experience. Your concerns are noted, and we will share them with the concerned team for a quick follow-up. Once again, our genuine apologies for the inconvenience you had with our associate's behavior. We will certainly follow up with the concerned individual, as this is not what we expect our team to be like. Please allow us a second chance to serve you with better memories.Sincerely,Hotel Management
4.0分
家庭亲子
原文
翻译提供方：Google
不
4.0分
其他
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August stay
Strong cigarette oder in the halls. Its a safe area. The staff friendly. The chair was broken but they replaced it on the forth day. Have stayed here before because of price and the kitchens. It looks like they are replacing ac units that were stored in the hallways. Needs paint. Room was clean and the bed comfortable. We were on the go everyday so not much time in the room. Shopping is convenient.
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酒店回复: Dear Calvin, Thank you for continuing to choose us during your visits and for sharing your thoughtful feedback. It’s wonderful to know you found the location convenient, the accommodations tidy, and the team approachable throughout your stay. We’re glad the comfort of the bed and the in-room kitchen added value to your experience. Your comments regarding the property will be kept in mind as we look ahead. We look forward to welcoming you again and making your next visit even more enjoyable.Sincerely,Hotel Management
1.0分
家庭亲子
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The lobby smelled like a pile of old cigarettes. The room was a total dump. It smelled like cat pee. The ac was pouring water on the carpet and molding. There was c men running down the wall and bugs in the sheets. Worst hotel I’ve ever seen and I’ve been many place.
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酒店回复: Dear Amanda, Thank you for taking the time to share your experience. We regret that your stay fell short of expectations and truly apologize for the condition you encountered. What you described does not reflect the standards we strive to maintain, and we will share these concerns with the relevant team members. We appreciate you bringing this to our attention and will use it to make necessary improvements.Sincerely,Hotel Management
1.0分
其他
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Food on the kitchen wall bathroom was horrible with hair die all over the sink and tub . DONT forget the Hair that was on our towels .. And the hallways smelled like pot and the room smelled like a cat litter box had not been been cleaned . Out of 5 stars it would get Zero . I will never stay here again . Family of 5 . Shame on Extented stay for not ceaning the room ..
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酒店回复: Dear Guest, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room and the concerns you experienced during your stay. What you described does not reflect the standards we aim to uphold, and we understand how frustrating it must have been to arrive at such conditions with your family. Your comments have been noted and will be shared with our housekeeping team for immediate attention. We appreciate you bringing these issues to our attention.Sincerely,Hotel Management
2.0分
商务出差
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Hotel staff that checked me in was fantastic, and very personable. The hotel overall smelled bad, towels had stains on them, sink wouldn’t drain and overall didn’t feel very clean. Not what I expected for the price. Once again the lady that checked me in was very, very nice.
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酒店回复: Dear Guest, Thank you for sharing your experience. We're glad to hear the check-in staff made a positive impression with their friendliness and professionalism. However, we sincerely apologize for the condition of the room, including cleanliness concerns and maintenance issues. This is not the standard we aim to provide, and your feedback will help us make necessary improvements. We hope you’ll consider giving us another chance to provide you with a much better stay in the future.Sincerely,Hotel Management
4.0分
其他
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Man trip
The room was clean. The facility as a whole looked like a extended stay facility for homeless people.
No desk service all night, the desk was locked down until 9am.
Same people were standing outside the front door smoking at 9pm and at 6:30am.
Multiple friends and family of the staff hanging in the lobby.
The room was big, clean with kitchenette.
Sink in the bathroom ran very slow.
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酒店回复: Dear Guest, Thank you for sharing your experience. We are glad you found the room clean and spacious, and we also appreciate your comments regarding the overall environment and amenities, which help highlight areas for improvement. We hope to make your next stay with us outstanding in every way possible.Sincerely,Hotel Management
5.0分
家庭亲子
Mark who checked us in was very friendly and made sure we knew he was available for anything we needed
2.0分
其他
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Bed bugs!!!!!
We got sheets for pull out couch and there was a dead bed bug on it the ceiling in bathroom shower had mild on it nobody at desk at 10AM it was closed gate pulled not at all thrilled gum on carpet in 3 areas abd no trash can at all in the room not even in bathroom wast of money very disappointed
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酒店回复: Dear Guest, We sincerely appreciate your feedback, although we deeply regret the distressing experience you encountered during your recent stay at our hotel. We take all guest comments seriously, especially matters of this nature, and understand the profound importance of maintaining a safe and comfortable environment for our guests. Our top priority is the well-being and satisfaction of our guests, and we are committed to addressing any concerns that may affect their stay. Your input is invaluable to us, and we thank you for bringing this matter to our attention.Sincerely,Hotel Management
5.0分
家庭亲子
Short stay. Large rooms, plenty of space. Easy parking and near dining options.
不推荐
无需清洁。房间应该是禁烟的，但烟味太难闻了。地毯超级脏，不穿鞋根本走不了路。出于同样的原因，我们不得不离开这个地方。值班经理在告诉我们付费服务时非常粗鲁。
不
August stay
Strong cigarette oder in the halls. Its a safe area. The staff friendly. The chair was broken but they replaced it on the forth day. Have stayed here before because of price and the kitchens. It looks like they are replacing ac units that were stored in the hallways. Needs paint. Room was clean and the bed comfortable. We were on the go everyday so not much time in the room. Shopping is convenient.
The lobby smelled like a pile of old cigarettes. The room was a total dump. It smelled like cat pee. The ac was pouring water on the carpet and molding. There was c men running down the wall and bugs in the sheets. Worst hotel I’ve ever seen and I’ve been many place.
Food on the kitchen wall bathroom was horrible with hair die all over the sink and tub . DONT forget the Hair that was on our towels .. And the hallways smelled like pot and the room smelled like a cat litter box had not been been cleaned . Out of 5 stars it would get Zero . I will never stay here again . Family of 5 . Shame on Extented stay for not ceaning the room ..
Hotel staff that checked me in was fantastic, and very personable. The hotel overall smelled bad, towels had stains on them, sink wouldn’t drain and overall didn’t feel very clean. Not what I expected for the price. Once again the lady that checked me in was very, very nice.
Man trip
The room was clean. The facility as a whole looked like a extended stay facility for homeless people.
No desk service all night, the desk was locked down until 9am.
Same people were standing outside the front door smoking at 9pm and at 6:30am.
Multiple friends and family of the staff hanging in the lobby.
The room was big, clean with kitchenette.
Sink in the bathroom ran very slow.
Mark who checked us in was very friendly and made sure we knew he was available for anything we needed
Bed bugs!!!!!
We got sheets for pull out couch and there was a dead bed bug on it the ceiling in bathroom shower had mild on it nobody at desk at 10AM it was closed gate pulled not at all thrilled gum on carpet in 3 areas abd no trash can at all in the room not even in bathroom wast of money very disappointed
Short stay. Large rooms, plenty of space. Easy parking and near dining options.