酒店回复: Dear Natalie,I’m truly sorry to read your comments. This is not the type of feedback we typically receive at our property, and I regret that you felt this way during your stay. I do see the note on your account that I personally provided you my business card so we could offer a complimentary night on a future visit, or a discount at any Wyndham property through our Rewards program. Please don’t hesitate to reach out to me directly so we can assist you with this.
1.0分
其他
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很遗憾,我订的是不可退款的房间。几个小时后我试图更改日期。酒店不配合
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酒店回复: Hello Chris,I’m very sorry that we were unable to accommodate your requested change. Non-refundable reservations do carry restrictions, and while our team always strives to assist whenever possible, in this instance we were limited by the policy at the time of booking.I understand how frustrating this must have been, and I truly appreciate your feedback. We hope to have the opportunity to provide you with a more flexible and positive experience on a future stay.
5.0分
商务出差
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位置、服务和清洁度
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酒店回复: Dear Ms. Peralta,Thank you so much for your perfect 10/10 rating! We are delighted to know you enjoyed our convenient location, attentive service, and cleanliness during your stay.Your feedback means a lot to us, and we look forward to welcoming you back the next time you are in Lake Mary.
5.0分
情侣出游
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出色地
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酒店回复: Estimado Vladimir,Muchas gracias por su excelente puntuación y por hospedarse con nosotros. Nos alegra saber que disfrutó su estancia. Esperamos darle la bienvenida nuevamente muy pronto.
5.0分
其他
原文
翻译提供方:Google
好的
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酒店回复: Dear James,Thank you for the 10/10 rating! We’re glad to know you had a positive stay, and we appreciate you taking a moment to share your feedback. We hope to welcome you back again soon.
早餐吃的很好!酒店游泳池很好!
酒店很漂亮,干净整洁,维护得很好。房间非常宽敞。浴室水压不是特别大,但水温很好,很热。早餐不错,早上不用特意出去吃很方便。他们的咖啡也非常好喝。我女儿住在桑福德,这家酒店对我来说位置绝佳,方便我探亲,离她家不远。下次来我肯定还会选择这家酒店。入住和退房手续都非常顺利。
这将是我第二次住这家酒店了,我爱死它了!!
性价比很好的酒店,值得推荐
太棒了
这家酒店是我住过的最糟糕的酒店……这是我们第二次入住,也是迄今为止最糟糕的一次。我们预订了一间无障碍客房,因为我们和妈妈一起旅行,她一进房间就需要轮椅通道,结果迎面扑来一股尿味……浴室里弥漫着霉味,淋浴椅上明显有霉点,地板脏兮兮的,浴室地板上到处都是头发……我和客房服务人员沟通后,她告诉我房间有潮湿问题,但他们仍然把这间房间预订出去。在与客房服务和前台工作人员沟通后,他们仍然没有采取任何措施来安排我们……更糟糕的是,他们决定当天不给我们打扫房间。这家酒店的123号房间需要重新评估,潮湿问题需要尽快解决。我再也不会预订这家酒店或任何其他LaQuinta酒店了。
很遗憾,我订的是不可退款的房间。几个小时后我试图更改日期。酒店不配合
位置、服务和清洁度
出色地
好的