无语。千万别住那儿。他们酒店旁边还有一家，是同一家公司旗下的 Extend a Stay 酒店。因为附近有全国足球比赛和代托纳的赛车活动，整个地区都没有空房了，我才住进了隔壁那家破旧的。它真应该被拆掉。
点评来源 Trip.com
3.0分
其他
原文
翻译提供方：Google
气味难闻，沙发床很脏。上面说不能吸烟，但闻起来却像香烟。
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酒店回复: Dear Maria,Thank you for sharing your experience with us. We regret to hear that the condition of your sofa bed did not meet your expectations, and we take cleanliness very seriously. Please rest assured that we are looking into this matter to ensure it is addressed promptly. Your feedback is invaluable in helping us maintain our high standards, and we hope to have the opportunity to restore your faith in our hospitality on a future visit.Sincerely,Hotel Management
3.0分
商务出差
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest, Thank you for sharing your review of our hotel. We pride ourselves on service excellence and aim to exceed our guests' expectations on every visit. Therefore, we regret if any issues kept you from having an outstanding stay. We hope to have an opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
1.0分
其他
Do not stay. We left immediately after checking in. The room smelled of smoke and mold. The hallway was dirty and also, smelled bad.
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酒店回复: Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk is always here to assist you. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
1.0分
其他
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It was a dump, it smelled so bad that it gave the impression that a dead China man had died in that room. The toilet seat was loose and that the tub had not been clean for months
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酒店回复: Dear Guest, We sincerely apologize for the condition and cleanliness issues you encountered during your stay. What you described is far below our standards, and we truly regret that your experience left such an impression. Your comments have been shared with our housekeeping and maintenance teams for immediate corrective action. We value your feedback as it helps us identify areas that need improvement to better serve our guests. We appreciate your honesty and hope you’ll give us another opportunity to provide a much-improved experience. Sincerely,Hotel Management
1.0分
商务出差
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There was roaches in the room and the whole place was dirty. Staff was unhelpful. If you need to check in after 10pm, you’ll wait a hour or two for somebody to come to the front desk
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酒店回复: Dear Guest, Thank you for sharing your feedback. We are very sorry your stay did not meet your expectations. A clean and comfortable environment, along with attentive service, is essential, and your comments help us identify areas for improvement. We appreciate you bringing these matters to our attention, and we have shared your feedback with our team. We hope you will consider staying with us again so we can provide a more seamless experience.Sincerely,Hotel Management
1.0分
商务出差
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The parking area was okay the room temperature was fine except the bedroom had no air conditioning so you need to leave the living room door open to get air. The rooms are old, dirty with roaches. They do not provide utensils and pots and pans unless you pay extra. No papertowels or soap. Just one bar of soap for the sink none for the shower.
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酒店回复: Dear Guest, We appreciate you taking the time to share your thoughts about your stay. We’re sorry your experience did not meet expectations, particularly regarding the bedroom air conditioning and room cleanliness. We also regret any inconvenience with the availability of amenities. Your feedback has been shared with our team to help improve future guest experiences. Thank you for your comments, and we hope you’ll consider giving us another opportunity to serve you better.Sincerely,Hotel Management
3.0分
商务出差
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The floor was slippery and we were just provided a towel to clean it. It seemed as if they used some cleaning product that left the floor very greasy. I slipped and almost fell down. Front desk was made aware but nothing was done.
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酒店回复: Dear Liza, We’re sorry to hear about the safety concern you had during your visit. Guest well-being is our top priority, and what you described is absolutely not the level of care or attentiveness we aim to provide. Your comments will be shared with both our housekeeping and front desk teams to ensure such oversights are not repeated going forward. We hope you’ll allow us the opportunity to provide a more comfortable experience in the future.Sincerely,Hotel Management
1.0分
商务出差
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While booking I was told there is breakfast and kitchenette, There are no fastfood or resturants in close proxmity. Absoultly terrible palce and a nightmare experience
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酒店回复: Dear Aakash, Thank you for sharing your experience with us. We regret that certain aspects of your visit did not meet expectations. While a complimentary grab-and-go breakfast is available each morning, we understand it may not have fully suited your needs. Kitchen utensils are also provided upon request at the front desk. We acknowledge the challenges posed by nearby dining options, and your feedback is greatly appreciated. We hope to welcome you back for a more comfortable and positive stay. Sincerely,Hotel Management
5.0分
其他
Very nice location; Staff were very friendly. Really cute and clean studio.
无语。千万别住那儿。他们酒店旁边还有一家，是同一家公司旗下的 Extend a Stay 酒店。因为附近有全国足球比赛和代托纳的赛车活动，整个地区都没有空房了，我才住进了隔壁那家破旧的。它真应该被拆掉。
气味难闻，沙发床很脏。上面说不能吸烟，但闻起来却像香烟。
好的
Do not stay. We left immediately after checking in. The room smelled of smoke and mold. The hallway was dirty and also, smelled bad.
It was a dump, it smelled so bad that it gave the impression that a dead China man had died in that room. The toilet seat was loose and that the tub had not been clean for months
There was roaches in the room and the whole place was dirty. Staff was unhelpful. If you need to check in after 10pm, you’ll wait a hour or two for somebody to come to the front desk
The parking area was okay the room temperature was fine except the bedroom had no air conditioning so you need to leave the living room door open to get air. The rooms are old, dirty with roaches. They do not provide utensils and pots and pans unless you pay extra. No papertowels or soap. Just one bar of soap for the sink none for the shower.
The floor was slippery and we were just provided a towel to clean it. It seemed as if they used some cleaning product that left the floor very greasy. I slipped and almost fell down. Front desk was made aware but nothing was done.
While booking I was told there is breakfast and kitchenette, There are no fastfood or resturants in close proxmity. Absoultly terrible palce and a nightmare experience
Very nice location; Staff were very friendly. Really cute and clean studio.