When I returned to the hotel after attending a high school football game, my card would not let me in the door. After four trips back and forth to the lobby to get the card reprogrammed, the desk manager suggested that he give me another room. I use a cpap machine, so I needed to get to MY room, and also his remedy involved waiting until eight or nine o'clock in the morning when maintenance would come in to fix the problem with the door in my original room. I had a seven hour drive to go back home and was leaving at six in the morning. This is a ridiculous concept of problem solving, and you should do better maintenance on your doors to make sure they open when they're needed to open.
Roaches in the room. I've stayed at this hotel at least four times previously without major issues, but this time, you struck out.
4.0分
家庭亲子
展开
I feel safe there, but the building is starting to show its age. The room we got didn't even have a badge showing it's room number. It appeared to have been ripped from the wall and not replaced. Also, the room didn't have the usual little convinces like an ice bucket or cups.
5.0分
其他
展开
Funeral stay
Its a little older the light in the baghroom was a lamp....the toilet had some really bad hard water stains....the small couch in the stting room has stains that maybe they need to get rid or it or have it cleaned
HOWEVER I WANT TO SAYBTHE SERVICE, THE PEOPLE ARE GREAT SO KIMD AND FRIENDLY AND ATTENTIVE
1.0分
其他
展开
Dirty and smelly
The entire hotel smelled like m*rijuana and it ended up seeping into our room and smelled like we had smoked in our own room. We had a 3 month old baby with us. Also, room was DIRTY eyelashes on the bed. Hair on the floor. Save yourself and book elsewhere
1.0分
其他
展开
Abandoned front desk
Stood in the lobby for 30 minutes waiting to check in and no one ever showed. Rang the bell, called the number as the sign stated, and still nothing. Housekeeping called two numbers to try to get someone to come to the hotel and she also had no success. This is no way to run a business. Fortunately, I was able to go to the hotel next door and immediately book a room.
3.0分
情侣出游
stayed 2 night. they never cleaned the room or brought fresh towels. Cotenential breakfast horrible. salty and powered eggs
2.0分
家庭亲子
展开
Upon arrival there was no one to check us in, Staff came to work at around 3:40pm. He was not friendly. As we were putting things away there was a cockroach in the fridge, and was not cleaned well. The only internet was in the hallway. Our two children were upset. I had called two days before our check in to ask if the suite had pots, He said yes,there are two. there were none and we didn't bring any. I had ask about their breakfast, I was told it was a full breakfast. It was not, The only fruit was rotten apples, biscuits had something green on them. So we were afraid to eat anything. No coffee pot in room.
When we pulled out the sofa sleeper it had crumbs, had no sheets only a mattress protector, the mattress was coils covered with fabric. We had to put the couch cushion together and sleep on them. The bathroom was dirty. At check out, I had let the Staff know that outside the door was Cheetos and ants were all over the entrance. Two hours later when we left they were still there. We will never stay there again.
2.0分
家庭亲子
展开
Went in to have breakfast at 8 am, but hardly anything was there. There were only 1.5 sausage links, some gravy, and 3 biscuits. The waffle batter was empty, only got to make one small waffle that stuck to the waffle maker and had to dig it out in pieces, even after spraying the surfaces with oil. There were no eggs, no breads, no yogurt, no fruit. There was no food staff member. Asked the front desk staff member who was outside smoking at the time if there was more food. He went into the kitchen and brought a few more sausage links out. When asked if there were any breads or anything else, he indicated NO, their shipments have not come in. We booked this hotel because breakfast was included, but didn't get any breakfast and had to purchase outside. Very disappointed.
1.0分
其他
展开
When we walked in we IMMEDIATELY smelled mold in the lobby. Checked in and went to our room where mold was every where. We felt it was unhealthy to even try to stay here and had to leave and find another hotel. If I could give ZERO stars to the hotel and staff I would. The front desk clerk denied a refund probably because everyone else turned and ran also.
一切都很好
When I returned to the hotel after attending a high school football game, my card would not let me in the door. After four trips back and forth to the lobby to get the card reprogrammed, the desk manager suggested that he give me another room. I use a cpap machine, so I needed to get to MY room, and also his remedy involved waiting until eight or nine o'clock in the morning when maintenance would come in to fix the problem with the door in my original room. I had a seven hour drive to go back home and was leaving at six in the morning. This is a ridiculous concept of problem solving, and you should do better maintenance on your doors to make sure they open when they're needed to open.
Roaches in the room. I've stayed at this hotel at least four times previously without major issues, but this time, you struck out.
I feel safe there, but the building is starting to show its age. The room we got didn't even have a badge showing it's room number. It appeared to have been ripped from the wall and not replaced. Also, the room didn't have the usual little convinces like an ice bucket or cups.
Funeral stay
Its a little older the light in the baghroom was a lamp....the toilet had some really bad hard water stains....the small couch in the stting room has stains that maybe they need to get rid or it or have it cleaned
HOWEVER I WANT TO SAYBTHE SERVICE, THE PEOPLE ARE GREAT SO KIMD AND FRIENDLY AND ATTENTIVE
Dirty and smelly
The entire hotel smelled like m*rijuana and it ended up seeping into our room and smelled like we had smoked in our own room. We had a 3 month old baby with us. Also, room was DIRTY eyelashes on the bed. Hair on the floor. Save yourself and book elsewhere
Abandoned front desk
Stood in the lobby for 30 minutes waiting to check in and no one ever showed. Rang the bell, called the number as the sign stated, and still nothing. Housekeeping called two numbers to try to get someone to come to the hotel and she also had no success. This is no way to run a business. Fortunately, I was able to go to the hotel next door and immediately book a room.
stayed 2 night. they never cleaned the room or brought fresh towels. Cotenential breakfast horrible. salty and powered eggs
Upon arrival there was no one to check us in, Staff came to work at around 3:40pm. He was not friendly. As we were putting things away there was a cockroach in the fridge, and was not cleaned well. The only internet was in the hallway. Our two children were upset. I had called two days before our check in to ask if the suite had pots, He said yes,there are two. there were none and we didn't bring any. I had ask about their breakfast, I was told it was a full breakfast. It was not, The only fruit was rotten apples, biscuits had something green on them. So we were afraid to eat anything. No coffee pot in room.
When we pulled out the sofa sleeper it had crumbs, had no sheets only a mattress protector, the mattress was coils covered with fabric. We had to put the couch cushion together and sleep on them. The bathroom was dirty. At check out, I had let the Staff know that outside the door was Cheetos and ants were all over the entrance. Two hours later when we left they were still there. We will never stay there again.
Went in to have breakfast at 8 am, but hardly anything was there. There were only 1.5 sausage links, some gravy, and 3 biscuits. The waffle batter was empty, only got to make one small waffle that stuck to the waffle maker and had to dig it out in pieces, even after spraying the surfaces with oil. There were no eggs, no breads, no yogurt, no fruit. There was no food staff member. Asked the front desk staff member who was outside smoking at the time if there was more food. He went into the kitchen and brought a few more sausage links out. When asked if there were any breads or anything else, he indicated NO, their shipments have not come in. We booked this hotel because breakfast was included, but didn't get any breakfast and had to purchase outside. Very disappointed.
When we walked in we IMMEDIATELY smelled mold in the lobby. Checked in and went to our room where mold was every where. We felt it was unhealthy to even try to stay here and had to leave and find another hotel. If I could give ZERO stars to the hotel and staff I would. The front desk clerk denied a refund probably because everyone else turned and ran also.