Dated and not the cleanest place. We had three adults in a two bed room and only two sets of towels. Coffee maker didn’t work and soap and shampoo dispensers were empty. Website said entire property renovated in 2024… their definition of renovated doesn’t coincide with ours. We won’t Stay here again.
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酒店回复: Thank you for sharing your feedback with us. We’re sorry to hear that some aspects of your stay did not meet expectations. The issues you mentioned with towels and room amenities have been noted, and we’ll be addressing them with our team.Our property did complete updates earlier this year, but we are still improving and continuing to make upgrades throughout the hotel. Guest feedback like yours helps guide those improvements.We appreciate you taking the time to let us know, and we hope you’ll consider giving us another chance in the future.
4.0分
其他
No free breakfast. Restaurant was not good food or service wise. Room hsd a few things that were broken and not fixed correctly
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酒店回复: Thank you for your feedback. We apologize that breakfast was not included and that the restaurant did not meet your expectations for food or service. We also regret any issues you encountered with room maintenance and will ensure these concerns are addressed promptly to improve future stays
3.0分
其他
Restaurant closed. pool closed, hot tub open
Air conditioner not working, not needed
TV affected by wind
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酒店回复: Thank you for sharing your feedback. We’re sorry for any inconvenience and will work to improve. The outdoor pool closed for the season and will open back up in the summer. The restaurant is open subject to occupancy, sorry for the inconvenience. The air condition is fixed.
3.0分
情侣出游
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Property is older and could use some updating. Room was ok other than the bathroom has some mold and toliet was in need of repair, water kept running to fill the tank.
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酒店回复: Thank you for your feedback regarding your stay. We apologize for the issues you encountered with the bathroom and appreciate you bringing them to our attention. We will address the mold and toilet repair promptly. Your comments help us improve for future guests
1.0分
其他
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The room is not like what is listed on the pictures. The bathtub didn't drain. Bathroom ceiling was leaking from the rain. Fridge didn't work. Room was dirty and there were bugs. I would not recommend anyone to stay here at all. The room is terrible.
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酒店回复: Thank you for your feedback. We're sorry to hear that your experience did not meet expectations. We understand your concerns regarding the condition of the room and the issues you described and will use this feedback to improve.Guest input is important to us, and we regularly review comments to help inform our operations. We regret that your stay was not satisfactory and appreciate you taking the time to share your perspective.
3.0分
情侣出游
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View of the lake was beautiful, things need to be updated. There were no towels by the hot tub which was rough and no way to get to the pool that was handicap accessible which is a down side. But the staff is great.
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酒店回复: Thank you for sharing your feedback. We’re sorry for any inconvenience and will work to improve. Thank you for bringing this to our attention. We are committed to providing a better experience next time. We truly appreciate your positive feedback regarding our team. Our staff strives to make every guest feel at home, and it’s fantastic to hear that their efforts made a difference in your stay. We hope to see you again on your next visit!
这里的客户服务真是太棒了！Chris会开车送你去泳池，因为泳池在山下。我们到了之后想换一个湖景房，他们也立刻帮忙解决了，完全没有抱怨增加额外的工作，服务真的太好了！
浴室过时且瓷砖破损，住宿期间没有客房服务，不得不自己下楼去拿干净毛巾，很失望。
这家酒店实在是太老旧了，而且年久失修。工作人员都非常友善，但卫生状况简直令人汗颜。我入住的第一个房间窗户是塑料的，还用黑胶带粘着。我要求换房，结果第二个房间的折叠沙发上竟然有老鼠屎，太脏了，完全达不到任何一个正常人应有的标准。泳池和热水浴缸也根本没有维护，没有检测化学指标，而且时不时还能闻到一股下水道的臭味。再也不会来了！！
嗯
Dated and not the cleanest place. We had three adults in a two bed room and only two sets of towels. Coffee maker didn’t work and soap and shampoo dispensers were empty. Website said entire property renovated in 2024… their definition of renovated doesn’t coincide with ours. We won’t Stay here again.
No free breakfast. Restaurant was not good food or service wise. Room hsd a few things that were broken and not fixed correctly
Restaurant closed. pool closed, hot tub open
Air conditioner not working, not needed
TV affected by wind
Property is older and could use some updating. Room was ok other than the bathroom has some mold and toliet was in need of repair, water kept running to fill the tank.
The room is not like what is listed on the pictures. The bathtub didn't drain. Bathroom ceiling was leaking from the rain. Fridge didn't work. Room was dirty and there were bugs. I would not recommend anyone to stay here at all. The room is terrible.
View of the lake was beautiful, things need to be updated. There were no towels by the hot tub which was rough and no way to get to the pool that was handicap accessible which is a down side. But the staff is great.