The room was in good condition and very clean. But the check-in process makes me not want to stay there again. I arrived late at night as a solo female traveler, and check-in felt sketchy. The front desk was dark and closed, with a sign saying to go to a kiosk. I checked in with a guy by video at the kiosk. He said there was someone on site despite no staff anywhere. There was a random guy hanging out in the lobby behind me that seemed to be sleeping on the sofa, which didn’t instill much confidence, especially with the feeling that no one was manning the lobby. I would have left for another place if it weren’t so late and I was so exhausted. But it didn’t feel like the safest environment.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Greencastle South – Cloverdale. We're glad you found the room itself satisfactory, however we're sorry to read about your experience at check-in. We'll be sure to share your feedback with our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,LeahRed Roof ManagementRediResponse Specialist
5.0分
其他
Spotless room. Premises well maintained. It definitely showed a “pride in ownership”, which is fantastic to see. I’d definitely rebook again.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Greencastle South – Cloverdale. We're delighted to hear you found your room spotless and appreciated our well-maintained premises. Knowing that our pride in ownership shone through means a great deal to our team. We eagerly await your next booking and the opportunity to provide another fantastic experience.Here at Red Roof, we are committed to continue provide great experiences for you. Thank you again for sharing your experience with us. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
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We always feel safe and welcome when staying at this property. A few properties in the area no longer include refrigerators in the rooms. We are so pleased that this property still does.
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酒店回复: Dear Sherry,Thank you so much for your wonderful review! We’re delighted to know you always feel safe and welcome during your stays with us. We’re also glad you appreciate the in-room refrigerators — we want to make sure our guests have all the conveniences they need.We truly appreciate your loyalty and look forward to welcoming you back again soon.Kind regards,Red Roof Inn Greencastle South – Cloverdale
5.0分
情侣出游
We had a pleasant stay en route towards DC...the rooms were clean, the place was close to the highway, and most of all, the service was wonderful!
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Greencastle South – Cloverdale. It's delightful to hear you enjoyed your stay with us. We are so glad that you found our rooms clean and appreciated our convenient location near the highway. It's especially rewarding to know that our service met your expectations. We strive to provide all our guests with a wonderful experience. Thank you for choosing Red Roof. We hope to have the opportunity to welcome you back in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
5.0分
商务出差
For the price i was surprised, front desk is very freindly l, room was nice and clean, quiet, my second stay i be back
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Greencastle South – Cloverdale. We are delighted to hear you were pleasantly surprised by the value and enjoyed the clean, quiet room. It's wonderful to know our staff made a friendly impression, and we're thrilled you plan to return.We hope to continue to provide great experiences for you. Red Roof and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,DevineRed Roof ManagementRediResponse Specialist
3.0分
其他
Remote check in using kiosk and video chatting someone in a non american call center felt kind of sketchy
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酒店回复: I understand your concerns regarding the remote check-in process. It is regrettable that the kiosk and video chat experience felt unsettling. We aim to provide a smooth and secure check-in, and your feedback indicates we fell short. We are reviewing our procedures to enhance the sense of security and ease for our guests.
2.0分
情侣出游
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Virtual Front Desk Chaos — but Great Housekeeping Staff
Just like other reviews mentioned, the front desk here is a Virtual Kiosk — there’s no actual person on-site, and check-in takes forever. The screen said, “My name is Alan and I will assist you.”
Alan told us that our ******* reservation didn’t exist and claimed my credit card was declined — even though I had already booked and paid through *******. He kept insisting, “You don’t have a reservation.”
I showed him my confirmed booking on my phone screen through the camera, and after a long pause he said, “Oh… okay, I understand now.”
Understand what, exactly? lol I never even handed him my credit card, so how could he possibly think it was declined? The whole situation made no sense.
He also asked for my car’s license plate number and took forever to finish the check-in process. It was just unnecessarily complicated and frustrating.
That said, the room itself was clean, and the morning housekeeping staff were all friendly and smiling — it felt nice to be greeted by local American staff for a change. They were the only positive part of this hotel experience.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Greencastle South – Cloverdale. We are delighted to hear that you appreciated the cleanliness of the room and the hospitality of our housekeeping staff. However, I am truly sorry to hear about the check-in experience you encountered with our virtual front desk. It’s disheartening to know that the process did not meet your expectations. Please accept our sincerest apologies for the inconvenience this may have caused. Your feedback is valuable to Red Roof and we will address these points with our team to ensure improvements in our service delivery. We are constantly working to improve and we hope you will consider staying with us again to see the positive changes we are making.Very truly yours,ErikaRed Roof Management RediResponse Specialist
4.0分
其他
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Everything was amazing about the place. Only issue we had was the family in the corresponding room. We went for the Covered Bridge festival. It was the perfect location and price.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Greencastle South – Cloverdale. We're so pleased to hear you enjoyed your stay with us overall, especially the location and price in relation to the Covered Bridge Festival. We sincerely apologize for the disturbance caused by the family in the adjacent room.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Sincerely,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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Hotel felt very empty and unattended due to not having a front desk clerk on staff at the property. A virtual kiosk is not a person, and does not make people feel safe and well kept while staying the night, would not recommend and will not return.
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酒店回复: Dear Jeffrey,We sincerely apologize for the inconvenience you experienced during your stay. We understand how important personal service and comfort are to our guests. While our virtual kiosk allows for smooth check-ins at any hour, we do have on-site staff available for assistance when needed. Your feedback is valuable, and we’ll continue working to enhance the guest experience.Thank you for sharing your thoughts.Kind regards,Red Roof Inn Greencastle South – Cloverdale
酒店位置很好找，就在州际公路边上，车流量不大。周边餐饮选择很多。房间虽然简单但很干净，空调效果也很好。
The room was in good condition and very clean. But the check-in process makes me not want to stay there again. I arrived late at night as a solo female traveler, and check-in felt sketchy. The front desk was dark and closed, with a sign saying to go to a kiosk. I checked in with a guy by video at the kiosk. He said there was someone on site despite no staff anywhere. There was a random guy hanging out in the lobby behind me that seemed to be sleeping on the sofa, which didn’t instill much confidence, especially with the feeling that no one was manning the lobby. I would have left for another place if it weren’t so late and I was so exhausted. But it didn’t feel like the safest environment.
Spotless room. Premises well maintained. It definitely showed a “pride in ownership”, which is fantastic to see. I’d definitely rebook again.
We always feel safe and welcome when staying at this property. A few properties in the area no longer include refrigerators in the rooms. We are so pleased that this property still does.
We had a pleasant stay en route towards DC...the rooms were clean, the place was close to the highway, and most of all, the service was wonderful!
For the price i was surprised, front desk is very freindly l, room was nice and clean, quiet, my second stay i be back
Remote check in using kiosk and video chatting someone in a non american call center felt kind of sketchy
Virtual Front Desk Chaos — but Great Housekeeping Staff
Just like other reviews mentioned, the front desk here is a Virtual Kiosk — there’s no actual person on-site, and check-in takes forever. The screen said, “My name is Alan and I will assist you.”
Alan told us that our ******* reservation didn’t exist and claimed my credit card was declined — even though I had already booked and paid through *******. He kept insisting, “You don’t have a reservation.”
I showed him my confirmed booking on my phone screen through the camera, and after a long pause he said, “Oh… okay, I understand now.”
Understand what, exactly? lol I never even handed him my credit card, so how could he possibly think it was declined? The whole situation made no sense.
He also asked for my car’s license plate number and took forever to finish the check-in process. It was just unnecessarily complicated and frustrating.
That said, the room itself was clean, and the morning housekeeping staff were all friendly and smiling — it felt nice to be greeted by local American staff for a change. They were the only positive part of this hotel experience.
Everything was amazing about the place. Only issue we had was the family in the corresponding room. We went for the Covered Bridge festival. It was the perfect location and price.
Hotel felt very empty and unattended due to not having a front desk clerk on staff at the property. A virtual kiosk is not a person, and does not make people feel safe and well kept while staying the night, would not recommend and will not return.