Parking was fine, we had two rooms neither had do not disturb signs, both days breakfast ran out and we had to go find staff to make more.
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酒店回复: Thank you for staying with us and for taking the time to share your feedback. I'm glad to hear parking was convenient during your visit. I’m truly sorry, though, for the inconvenience caused by the missing “Do Not Disturb” signs and the breakfast shortages. That’s not the experience we aim to provide, and I appreciate you bringing it to our attention.We’re actively reviewing our breakfast replenishment process to ensure items are restocked promptly and consistently. I’ve also followed up with our housekeeping team to make sure all rooms are properly equipped with signage moving forward. Your comments help us improve, and we’re grateful for the opportunity to do so.We hope to welcome you back soon for a smoother, more enjoyable stay.
1.0分
情侣出游
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This hotel room was very dirty, smelled like wet dogs and oh how we loved being woke up at am by dogs barking, I will be contacting corporate on this one for a full refund of my money, I do not suggest anyone stay here unless they absolutely have to in which was our case, we booked it for a wedding and live 3 hours north, well when we got here and looked at the room we were not happy but had no time or there were no other openings at any other hotel in the area.
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酒店回复: Thank you for taking the time to share your experience. I’m truly sorry to hear that your stay did not meet expectations, especially during such an important occasion. We understand how frustrating it must have been to arrive for a wedding and encounter cleanliness and noise issues in your room.Please accept our sincere apologies for the condition of the room and the disturbance caused by barking dogs. This is not the standard we strive to uphold, and I regret that we fell short during your visit. Your feedback has been shared with our housekeeping and maintenance teams for immediate review and correction.If you’d like to speak directly with me regarding your concerns or refund request, I’d be happy to assist further.Thank you again for bringing this to our attention. We hope you’ll allow us the opportunity to make things right.
4.0分
其他
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Decent stay for the price. Nice breakfast (eggs, sausage, waffles, etc).
I would suggest changing the sheet that covers the box spring. It was disgustingly filthy. I image its because they allow pets. Other than that, it was fine. Not alot of options in this area. I'd stay here again.
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酒店回复: Thanks so much for your honest feedback. I'm really glad you enjoyed the breakfast—we take pride in offering a hearty start to the day with options like eggs, sausage, and waffles. I truly appreciate you pointing out the issue with the box spring cover. That’s not up to our standards, and I’ll make sure our housekeeping team addresses it right away. We do welcome pets, but cleanliness should never be compromised.It means a lot that you'd choose to stay with us again, especially knowing the limited options in the area. If there's anything we can do to make your next visit even better, we're all ears. Safe travels until then!
5.0分
其他
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everything was great, the only thing I didn't care for,at checkout the guy act like he didn't know what he was doing,couldn't hardly understand him, but other than that everything was great.
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酒店回复: Thanks so much for the kind words and for sharing your experience! I'm really glad to hear that everything else went smoothly and met your expectations. I’m sorry the checkout process felt a bit confusing—your feedback helps us improve, and we’ll make sure to follow up with the team to ensure guests feel confident and comfortable from start to finish.
3.0分
其他
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The staff was excellent! The rooms are a little dated and need some love like most hotels. The pool is freezing cold, which was not accommodating at all as we planned on taking advantage of since we have two small children. They do a good job at cleaning the rooms. The breakfast could have a little more to offer with possibly yogurt, biscuits and gravy, and more of a variety of fruit.
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酒店回复: Thank you so much for your kind words about our staff and housekeeping team — I’ll be sure to pass along your compliments. They work hard to make every guest feel welcome and comfortable, and it means a lot to hear that their efforts made a positive impact.I appreciate your honest feedback about the room condition and pool temperature. We’re actively working on updates to enhance the overall guest experience, and I’m sorry the pool wasn’t as enjoyable as you’d hoped, especially with little ones eager to swim.Your breakfast suggestions are fantastic — yogurt, biscuits and gravy, and more fruit variety are all great ideas. We’re always looking for ways to improve, and I’ll share your input with our team as we explore future enhancements.Thank you again for staying with us and for taking the time to share your experience. We hope to welcome you back soon and make your next visit even better.
1.0分
商务出差
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I requested to cancel my 2nd night, I did not stay the second night and was still charged.
I could not choose the option to check in early, even though it was an option. I was told no.
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酒店回复: Thank you for reaching out and sharing your experience. I’m truly sorry to hear about the inconvenience you faced regarding your second night and the early check-in option.Regarding the early check-in, while we do our best to honor those requests when available, I regret that we weren’t able to accommodate it during your visit. I know how frustrating that can be, especially when the option appears available.Your feedback is important, and I appreciate you bringing this to our attention. I’ll follow up shortly with more details once I’ve reviewed your reservation. In the meantime, if you have any additional information or confirmation numbers, feel free to share them.
看看别处。
暖气和空调装置的前面很脏。难以置信，居然没看到或不在乎。如果你撞到它，你的裤子上就会沾满污垢。
另外，我的床上还有沙子。拜托！！
我和妻子及孩子一起旅行过夜。我晚上 10 点左右打电话给前台咨询时间，但晚班服务员对我的延迟入住时间（凌晨 2:30）很粗鲁，态度很差。他说他们那时会进行 EOD 报告，我可能会被标记为未入住，但仍然需要付费。******* 网站上说，最长入住时间为早上 6 点。温德姆公司的政策也规定了同样的规定。我问我该怎么做才能确保有房间，他说他会告诉夜班接待员我们会在那个时间到达，但他不能保证我们到达时会有房间。然后我问我可以联系谁，他说我会联系 *******，然后他挂断了我的电话。我回拨电话问他是否挂断了我的电话，他说“不要威胁要打电话给我的公司 *******”，然后又挂断了我的电话。我第三次回拨电话，说我想要他经理的姓名/电话号码，他第三次挂断了电话。我回电话问“我该怎么做？”他提供的信息非常有限，我问他几点下班，这样我就可以给接待员打电话，他说是午夜。我当时打了电话，一切都很好。酒店其他地方很脏，闻起来像脏地毯。房间里是新的乙烯基地板，没有填满浴缸底座，水会渗入其中。不卫生。不知道他们是如何获得评级的，可能是花钱买的。小心。
酒店干净舒适。我的问题是我预订了一间无烟房，但房间里的香烟味最浓。我到达时已经很晚了，而且我旅行后非常疲惫，所以我没有要求换一间房，所以不确定他们是否会给我换房间。
床太硬了
这家酒店非常干净。卡车停车场泥泞不堪。员工友好。但床就像睡在石头上。房间干净，床很硬……
Parking was fine, we had two rooms neither had do not disturb signs, both days breakfast ran out and we had to go find staff to make more.
This hotel room was very dirty, smelled like wet dogs and oh how we loved being woke up at am by dogs barking, I will be contacting corporate on this one for a full refund of my money, I do not suggest anyone stay here unless they absolutely have to in which was our case, we booked it for a wedding and live 3 hours north, well when we got here and looked at the room we were not happy but had no time or there were no other openings at any other hotel in the area.
Decent stay for the price. Nice breakfast (eggs, sausage, waffles, etc).
I would suggest changing the sheet that covers the box spring. It was disgustingly filthy. I image its because they allow pets. Other than that, it was fine. Not alot of options in this area. I'd stay here again.
everything was great, the only thing I didn't care for,at checkout the guy act like he didn't know what he was doing,couldn't hardly understand him, but other than that everything was great.
The staff was excellent! The rooms are a little dated and need some love like most hotels. The pool is freezing cold, which was not accommodating at all as we planned on taking advantage of since we have two small children. They do a good job at cleaning the rooms. The breakfast could have a little more to offer with possibly yogurt, biscuits and gravy, and more of a variety of fruit.
I requested to cancel my 2nd night, I did not stay the second night and was still charged.
I could not choose the option to check in early, even though it was an option. I was told no.