酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the Red Roof Inn Benton Harbor - St Joseph. I was saddened to read that your stay fell short of your expectations due to the state of the property and bugs you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your feedback at the Red Roof Inn Benton Harbor - St Joseph. We regret to hear that you had a less than satisfactory experience at our location. We are deeply saddened to learn that the possible interaction you had with our staff fell short of your expectations. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Benton Harbor - St Joseph. We apologize that the size of the hotel didn't meet your expectations.We aim to provide you with an exceptional experience at Red Roof. We're sorry to lose your business but respect your decision. Wishing you better travels ahead. Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
商务出差
原文
翻译提供方:Google
我的工人不得不换到另一家酒店,因为这家酒店有蟑螂,而且没有干净的毛巾。前台拒绝退款。
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酒店回复: Dear Valued Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Benton Harbor - St Joseph. I was disheartened to read that your stay fell short of your expectations due to the insects you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. In regard to the refund you mentioned, I have researched your reservations and verified that the $52.86 charge was refunded to your MasterCard on Sep 21, 2025 08:49 PM. It's important to note that it can take up to 10 business days for the funds to appear on your statement. Please check back after the appropriate amount of time.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
其他
原文
翻译提供方:Google
太脏了,墙上到处都是字迹,冰箱也不干净,电视没有遥控器
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Benton Harbor - St Joseph. Please accept our sincerest apologies for the possible state of he remote and issues with cleanliness you may have encountered. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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The room was absolutely filthy! Dirty towel in bathroom towel rack laying on the toilet. Holes in the wall, door covered in dirt, floor disgusting! The worst room I’ve ever paid for.
1.0分
其他
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Was very easy to hear others being loud through walls and floors, through windows even. Beds were abnoxiously creaky, the fire alarm was beeping for batteries, absolutely ridiculous. The beds are obnoxiously uncomfortable and the pillows feel like absolutely nothing. The room was quite shoddy looking and just generally in bad condition. Rust all over the place, chipped and gouged walls and paint, fridge was old and not sitting correctly, floor was beat up and gross, it was just not very nice, clean like bedding tho I guess. Not only is the general area around this kinda sketch but I went with my cousin and while pulling in there was someone who gave us the death stare like he wanted us dead, hiding his hands. About an hour ish after we showed up to the room we got quite extremely aggressive knocking on our door by a man in a pizza outfit and holding a completely empty pizza bag. We were absolutely terrified and pretty sure man wanted to rob us. I would never go back here for any reason and suggest you don't either. I promise you it's not worth it.
2.0分
商务出差
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I couldn’t stay here
I canceled my stay once I got there. I didn’t feel I would be comfortable or safe staying there. It’s in the bee like there was a criminal activity around the place. It also was further away from where I was going than expected. All the highway construction, made it extremely difficult to get to traveling through the neighborhoods.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Benton Harbor - St Joseph. I am very sorry to hear that you felt unsafe and uncomfortable during your visit, ultimately leading to your cancellation. I understand your concerns about the location, perceived criminal activity, and difficulty navigating due to construction. We strive to provide a secure and convenient environment for all our guests, and I regret that we fell short of your expectations. I will make sure to share your comments with the rest of our team.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,PrincessRed Roof Management RediResponse Specialist
1.0分
商务出差
The room was dirty, smells were bad, floor dirty and one of the bed sheets were dirty like if they didn’t wash it
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Benton Harbor - St Joseph. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies with the condition of the room and the unpleasant smell you have encountered.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,IshiRed Roof Management RediResponse Specialist
房间非常宽敞,但前台服务态度极差,我竟然等了一整晚才拿到通马桶的疏通器。
我在这里预订了一个房间,因为公寓正在施工,我需要找个地方待几个小时。我并没有期待什么特别的设施。我实在找不到这个地方有什么特别糟糕的地方。总的来说,它就是一个我不想待在舒适的地方。我肯定不会在那里睡得舒服。我唯一看到的虫子就是我到达时看到的大约十几只臭虫。我没有看到其他东西(当然,我肯定没留意),但如果发现除了臭虫之外还有其他东西,我也不会感到惊讶。虽然这是该地区最便宜的房间,但价格应该只有这里的一半。
我在网上预订了一个房间,晚上无法入住。我早上去了,他们不让我进去,也不给我钥匙。他们告诉我必须重新预订(我没有重新预订,而是去了另一家酒店)。当我要求退还三晚房费时,他们直接拒绝了,尽管我仍在支付一间他们不让我入住、甚至从未给我钥匙的房间。经理很不专业,对客人的担忧置之不理。
新主人。酒店破败不堪。第一个房间的空调晚上就坏了。第二天换了个房间。后来我们发现外门的卡子被“修好了”。但修得不太牢靠,很容易被踢开。我们再也不会选择红屋顶酒店了。
我的工人不得不换到另一家酒店,因为这家酒店有蟑螂,而且没有干净的毛巾。前台拒绝退款。
太脏了,墙上到处都是字迹,冰箱也不干净,电视没有遥控器
The room was absolutely filthy! Dirty towel in bathroom towel rack laying on the toilet. Holes in the wall, door covered in dirt, floor disgusting! The worst room I’ve ever paid for.
Was very easy to hear others being loud through walls and floors, through windows even. Beds were abnoxiously creaky, the fire alarm was beeping for batteries, absolutely ridiculous. The beds are obnoxiously uncomfortable and the pillows feel like absolutely nothing. The room was quite shoddy looking and just generally in bad condition. Rust all over the place, chipped and gouged walls and paint, fridge was old and not sitting correctly, floor was beat up and gross, it was just not very nice, clean like bedding tho I guess. Not only is the general area around this kinda sketch but I went with my cousin and while pulling in there was someone who gave us the death stare like he wanted us dead, hiding his hands. About an hour ish after we showed up to the room we got quite extremely aggressive knocking on our door by a man in a pizza outfit and holding a completely empty pizza bag. We were absolutely terrified and pretty sure man wanted to rob us. I would never go back here for any reason and suggest you don't either. I promise you it's not worth it.
I couldn’t stay here
I canceled my stay once I got there. I didn’t feel I would be comfortable or safe staying there. It’s in the bee like there was a criminal activity around the place. It also was further away from where I was going than expected. All the highway construction, made it extremely difficult to get to traveling through the neighborhoods.
The room was dirty, smells were bad, floor dirty and one of the bed sheets were dirty like if they didn’t wash it