The young girl working the front desk was AWFUL so rude. She acted put out when asked for a blanket for our fold out bed, handed me a sheet and said she didn’t have one. The hotel was not full, she was just put out doing her job. Spoke to the manager in the morning and was basically ignored, not even an apology.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear about your experience at the front desk and the service you received, as this does not reflect the standards of hospitality we strive to provide. Your concerns regarding the interaction with our staff and the lack of follow-up from management are taken very seriously, and we sincerely apologize for the frustration this caused during your stay.Please know that your comments have been shared with our management team for review and corrective action. We appreciate you bringing this to our attention, and we regret that we did not meet your expectations. We hope you will consider giving us another opportunity to provide you with the courteous and professional service you deserve.Yours sincerely,Hotel Manager
1.0分
家庭亲子
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If you’re looking for a non-ADA compliant hotel this is your one. They do not have an elevator when you ask for a room on the first floor they tell you that they are completely full and there’s nothing they only have the second floor. The three days or technically two we came home early because the hotel was that bad and the storm was coming in. We asked to have one on the first floor and she told us they were full, the whole time we were there was less than 15 cars in the parking lot. So how they were full I am unsure, but they were not willing to move us to our first floor when myself just had surgery and my husband is unable to do stairs. They did not care there was no oh let me see if there’s something we can do nothing. We were supposed to have a room that fit six people that is what I requested and I ended up with a room that slept four and I had to buy an air mattress for my daughter to sleep on because they had nothing else that we could get from them for her to sleep on.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear about the challenges you experienced during your stay. Your comfort and safety are extremely important to us, and we apologize that we were not able to meet your expectations or accommodate your needs as you had requested.We regret the inconvenience caused regarding the room assignment and the lack of available options on the first floor. We understand how important this was given your recent surgery and your husband’s limitations, and we apologize that our team did not communicate more clearly or offer better assistance during your stay.Additionally, we apologize for the discrepancy between the room type you reserved and the room you received. This is not the level of service we strive to provide, and we understand how frustrating it must have been to have to purchase an air mattress for your daughter.Your comments have been forwarded to our management team so we can review what happened and take appropriate steps to ensure improvements are made.We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to better serve you in the future.Warm regards,Hotel Manager
3.0分
其他
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The room and the hotel where not very clean the check in guy almost charged me twice but I made him look to see I paid but I feel he should have know that looking at the reservation
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酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you experienced with cleanliness and during check-in. This is not the level of service we strive to provide. Your comments will be addressed with our team to prevent similar situations in the future. We hope to have the opportunity to provide you with a much better experience on your next visit.Warm regards,Hotel Manager
5.0分
其他
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Room was clean along with the bathroom. Afternoon staff on Nov 7, 2025 was excellent. Very friendly and asked if there was anything they could do to make our stay better.
Lobby and breakfast area were very nice and clean. We also liked tat the parking lot had wonderful bright lights. We cam back from an event after Baran’s it was nice the parking lot was well lite. Thanks for a nice stay!
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酒店回复: Dear Guest,Thank you for sharing your wonderful feedback! We’re thrilled to hear that you enjoyed your clean room, the friendly service from our afternoon staff, and the well-lit parking lot. It’s always great to know our efforts in the lobby and breakfast area are appreciated.We look forward to welcoming you back for another enjoyable stay!Warm regards,Hotel Manager
1.0分
情侣出游
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We arrived in the evening & I was given a key after check in only to have someone already in the room freaking out when I attempted to enter. Somehow they double booked and had no rooms available.they felt were sufficient for us to stay in. We ended up having to rearrange our trip plans & find another place to stay.
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酒店回复: Hello,We're so sorry to hear that. For surely, we will look into the situation and make sure that doesn't repeat again. Have a great day ahead.Thank you,Management
3.0分
其他
Clean windows. Update cabinets, falling apart inside. Lacked pride of appearance of room. Tub looked worn out. Bed was comfortable.
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We are glad to hear that you found the bed comfortable and appreciated the clean windows. However, we sincerely apologize for the issues you experienced with the cabinets, tub, and overall room appearance. This is not the standard we aim to provide.Please know that we are addressing these concerns with our maintenance and housekeeping teams to ensure improvements are made promptly. Your comments help us enhance the stay experience for all our guests.Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back for a much better stay.Warm regards,Hotel Manager
1.0分
其他
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The parking lot was lit up like a sports stadium. I didn’t need to worry about turning on a light in the middle of the night the parking lot lights showed under the curtain.
The bed and pillows were lumpy and the sheets were scratchy. I could have lived with all that but the place was 1/4 full and a later check in was placed in the connecting room. They were so loud, arguing with their little kid and each other. Finally at 1am I went to the lobby to ask the worker to get them to quiet down, that lasted Less than 30 minutes. This crap went on until 4am. Extremely inconsiderate people.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I sincerely apologize for the experience you described during your stay. It’s disappointing to hear that you were disturbed by the lighting and noise issues, and that your comfort was not up to our usual standards. We always strive to provide our guests with a relaxing and restful environment, and I’m sorry that we fell short this time.Your comments have been shared with our team so we can look into ways to improve the lighting and address noise concerns more promptly in the future. We truly value your feedback and hope you might consider giving us another opportunity to provide the comfortable and peaceful stay you expected.Sincerely,General Manager
5.0分
其他
Room was comfortable. Bed was great. Parking lot is super bright. Short flight of stairs required for second floor room.
酒店回复: Thank you for your feedback
2.0分
情侣出游
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The carpet was torn, the toilet seat was broken, both sides of the shower curtain rail were coming out of the wall, there was standing water in the bathroom, the spa tub leaked to the carpet, the sheets were stained and there were hairs on them. There were two towels, no hand towels or wash cloths and you could see where the last person spilled something on the side table and it wasn't cleaned up. When I called for assistance I was told maintenance had left for the day. I asked for a screwdriver and I'd fix it myself, he came up with towels and tightened the toilet seat. We will not be back or recommend.
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酒店回复: Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. The issues you described regarding cleanliness and maintenance are certainly not reflective of our usual standards. Your feedback has been shared with our housekeeping and maintenance teams to ensure these concerns are addressed promptly.We truly regret that we did not meet your expectations and that our service fell short on this occasion. Please know that we value your comments, as they help us improve the guest experience. We hope you might consider giving us another opportunity in the future to provide you with a much better stay.Kind regards,General Manager
真是太恶心了！
The young girl working the front desk was AWFUL so rude. She acted put out when asked for a blanket for our fold out bed, handed me a sheet and said she didn’t have one. The hotel was not full, she was just put out doing her job. Spoke to the manager in the morning and was basically ignored, not even an apology.
If you’re looking for a non-ADA compliant hotel this is your one. They do not have an elevator when you ask for a room on the first floor they tell you that they are completely full and there’s nothing they only have the second floor. The three days or technically two we came home early because the hotel was that bad and the storm was coming in. We asked to have one on the first floor and she told us they were full, the whole time we were there was less than 15 cars in the parking lot. So how they were full I am unsure, but they were not willing to move us to our first floor when myself just had surgery and my husband is unable to do stairs. They did not care there was no oh let me see if there’s something we can do nothing. We were supposed to have a room that fit six people that is what I requested and I ended up with a room that slept four and I had to buy an air mattress for my daughter to sleep on because they had nothing else that we could get from them for her to sleep on.
The room and the hotel where not very clean the check in guy almost charged me twice but I made him look to see I paid but I feel he should have know that looking at the reservation
Room was clean along with the bathroom. Afternoon staff on Nov 7, 2025 was excellent. Very friendly and asked if there was anything they could do to make our stay better.
Lobby and breakfast area were very nice and clean. We also liked tat the parking lot had wonderful bright lights. We cam back from an event after Baran’s it was nice the parking lot was well lite. Thanks for a nice stay!
We arrived in the evening & I was given a key after check in only to have someone already in the room freaking out when I attempted to enter. Somehow they double booked and had no rooms available.they felt were sufficient for us to stay in. We ended up having to rearrange our trip plans & find another place to stay.
Clean windows. Update cabinets, falling apart inside. Lacked pride of appearance of room. Tub looked worn out. Bed was comfortable.
The parking lot was lit up like a sports stadium. I didn’t need to worry about turning on a light in the middle of the night the parking lot lights showed under the curtain.
The bed and pillows were lumpy and the sheets were scratchy. I could have lived with all that but the place was 1/4 full and a later check in was placed in the connecting room. They were so loud, arguing with their little kid and each other. Finally at 1am I went to the lobby to ask the worker to get them to quiet down, that lasted Less than 30 minutes. This crap went on until 4am. Extremely inconsiderate people.
Room was comfortable. Bed was great. Parking lot is super bright. Short flight of stairs required for second floor room.
The carpet was torn, the toilet seat was broken, both sides of the shower curtain rail were coming out of the wall, there was standing water in the bathroom, the spa tub leaked to the carpet, the sheets were stained and there were hairs on them. There were two towels, no hand towels or wash cloths and you could see where the last person spilled something on the side table and it wasn't cleaned up. When I called for assistance I was told maintenance had left for the day. I asked for a screwdriver and I'd fix it myself, he came up with towels and tightened the toilet seat. We will not be back or recommend.