酒店回复: Dear Myriam,Thank you for sharing your feedback. We are sorry to hear that your stay did not meet expectations. The concerns you mentioned regarding noise, hallway cleanliness, and elevator issues are being reviewed with our team to ensure corrective action is taken promptly.Please know that we are committed to providing a comfortable and well-maintained environment for all our guests, and your comments help us focus on the areas needing improvement. We appreciate your time and hope to serve you better on a future visit.Warm regards,Team Comfort Wethersfield
A room with 2 adults and a toddler had one towel to use. When I called the front desk the guy told me bring my wet towel and he will give me a dry one.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We do want to clarify that fresh towels are always available at the front desk, and for security and inventory purposes, our team may request the used towel to be exchanged when providing additional sets. This is a standard practice in many hotels and is never intended to inconvenience guests.That said, we apologize if this was not communicated clearly at the time. Your comments have been shared with our front desk staff to ensure the interaction is handled more professionally and courteously moving forward.Thank you for staying with us.Comfort Wethersfield – Hartford Team
1.0分
其他
展开
Smoke detectors hanging off the walls the first day I did not have any bathroom towels in my room it took them over two hours to get them to me once I requested for them. It was really loud people yelling in the halls room next-door, same thing bunch of screaming and yelling. Look good in the pictures but do not recommend.
展开
酒店回复: Dear Guest,Thank you for your feedback. We regret to hear about your concerns, but we do want to clarify that these issues were not reported to our front desk during your stay. Had we been informed, our team would have immediately addressed the noise concerns, provided towels promptly, and inspected any maintenance items in the room, including the smoke detector, in accordance with Choice Hotels’ standards.Our property does conduct regular safety and housekeeping checks, and the conditions described are not consistent with our inspection records. However, we have shared your comments with our team to ensure all procedures continue to be followed consistently.We appreciate your stay with us and remain committed to providing a better experience to all guests.Team Comfort Wethersfield – Hartford Team
1.0分
其他
展开
Quick and easy check-in, then downhill from there. Buttons missing in the elevator, very worn out room, TVs in the whole building had no signal for the entire stay and were so dated they had no usb port to stream from a smartphone. Toilets had to be flushed twice to empty even just paper from the bowl, cockroach spotted in the shower. Heat and A/C worked well, but lighting in the room was poor. Room key re-set daily resulting in lockouts, broken elevator buttons on the 3rd floor lobby, so took the stairs down to find an alarmed door to outside and a blocked door to the lobby with a note saying “do not open”. Had to take the stairs back to the second floor to take the elevator to the lobby every time. Very affordable, but no shampoo and no face cloths. Also, nobody answers the phone when you call the front desk. Would not recommend.
展开
酒店回复: Thank you for taking the time to share your detailed feedback. While I’m glad to hear your check-in went smoothly, I am truly sorry that the rest of your stay did not reflect the standards we work hard to maintain.Please know that many of the concerns you mentioned were already identified and addressed during the period of your stay as part of an ongoing property renovation and system upgrade plan. This included elevator button replacements, TV signal restoration, and room key recoding issues that affected a limited number of rooms. These were temporary disruptions, and our team has since resolved them to prevent recurrence.Regarding the housekeeping and maintenance concerns you described—including toiletries, lighting, plumbing, and the pest sighting—I want to reassure you that these were corrected promptly at the property level once reported. We follow Choice Hotels’ cleanliness and safety protocols, and our pest-control vendor provides regular service; however, we regret that this fell short during your stay.The stairwell access and signage issues you noted were also part of safety compliance work being completed at the time, which required temporary closures. The front desk phone issue has likewise been corrected, and staffing levels have been reinforced to ensure calls are answered promptly.We appreciate your honest feedback, as it allows us to improve and ensures that future guests enjoy a smooth experience. If you decide to give us another opportunity in the future, we would be glad to provide a far better stay.Team Comfort Inn Wethersfield - Hartford
非常好👍
老板是印度裔的美国人，很热情、友善、乐于助人！
服务员很认真工作、清洁整理工作很细致！
早餐和咖啡不错👍
INN的酒店最好提前打电话确认前台是什么口音，口音决定了酒店的风格。
早餐非常棒，而且还包含在房费里。酒店位置也很好。
推荐：我会再回来住的。
非常棒的体验。员工非常热情且专业。强烈推荐。
我不喜欢这里；只适合住一晚。房间太吵，走廊很脏，电梯也坏了。
无人监管
清洁度差
早餐根本没东西吃
A room with 2 adults and a toddler had one towel to use. When I called the front desk the guy told me bring my wet towel and he will give me a dry one.
Smoke detectors hanging off the walls the first day I did not have any bathroom towels in my room it took them over two hours to get them to me once I requested for them. It was really loud people yelling in the halls room next-door, same thing bunch of screaming and yelling. Look good in the pictures but do not recommend.
Quick and easy check-in, then downhill from there. Buttons missing in the elevator, very worn out room, TVs in the whole building had no signal for the entire stay and were so dated they had no usb port to stream from a smartphone. Toilets had to be flushed twice to empty even just paper from the bowl, cockroach spotted in the shower. Heat and A/C worked well, but lighting in the room was poor. Room key re-set daily resulting in lockouts, broken elevator buttons on the 3rd floor lobby, so took the stairs down to find an alarmed door to outside and a blocked door to the lobby with a note saying “do not open”. Had to take the stairs back to the second floor to take the elevator to the lobby every time. Very affordable, but no shampoo and no face cloths. Also, nobody answers the phone when you call the front desk. Would not recommend.