酒店回复: Thank you for choosing Red Roof Inn Hershey & taking the time to provide us with your feedback, as it helps us to know what areas we need to make improvements. I hope you'll come back to stay with us again soon!
3.0分
家庭亲子
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The bed was uncomfortable and everytime you moved the headboard made noise. The floors in the room were all scratched, the bathroom could use and update, it was fine for one night
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酒店回复: Thank you for taking the time to provide us with your feedback, as it helps us to know what areas we need to focus on making improvements. I apologize that we were unable to meet your expectations during this stay, and hope you might allow us another opportunity in the future to provide you with a superior experience. Be assured that your concerns have been brought to staff attention.
2.0分
其他
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Unfortunately, we had to leave shortly after arriving at this hotel. Upon entering our room, the hot water took an extremely long time to get even barely warm, the toilet rocked badly, and there was an exposed AC outlet that is a fire hazard. The room also had a strong sewage odor, which was noticeable in the parking lot and stairwell as well.
The staff member who checked us in earlier in the evening was very kind and welcoming, but my experience with the night employee was disappointing. He was condescending and even told me to be quiet while I was trying to explain the situation. During that time, other guests were also complaining about children running back and forth above the lobby, which he claimed to address, but the noise continued.
When I asked if there were any alternate rooms available, I was told no. I explained that I would then need to book another hotel. Only after that did he suddenly say he could move us to another room. By that point, it was nearly midnight, and I declined and requested a refund instead. He continued to argue that a room was now available, but I stood firm on wanting a refund.
I am still waiting on that refund as of now. The poor condition of the room and the dismissive customer service made this an unfortunate experience, despite the friendly check-in staff earlier in the evening.
I wanted to give Red Roof Inn another chance, but ongoing maintenance and cleanliness issues seem to be a pattern across the US.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hershey. We are very sorry to hear about the issues you experienced during your stay, from the room conditions to the unsatisfactory interaction with our night staff. Please accept our sincerest apologies for the inconvenience and frustration this caused you. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
5.0分
其他
The staff was very kind and helpful. The room was old but it was in good condition and very clean. The bed was very comfortable.
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酒店回复: Thank you for taking the time to provide us with such a great 10/10 rating! I am thrilled to hear that you had such a positive experience, and hope you'll come back to stay with us again soon!
2.0分
家庭亲子
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Very dirty room. Floors were sticky and carpet filthy. Bed skirts stained. Hair dryer broken and unable to use. Maid only emptied trash but didn’t make bed on second day. Not worth it.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Hershey. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied due to the cleanliness of your room, the stained bed skirts, and the other highlighted issues. Your satisfaction is important to Red Roof, so I am sorry for any inconvenience caused.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof Management RediResponse Specialist
3.0分
家庭亲子
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Check your towels when you check in the rooms I had two dirty towels. Also it's no free breakfast you have to pay for breakfast with the hotel across the parking lot. Also if you order Uber eats at night you might be waiting a hour or longer for you food.
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酒店回复: Thank you for choosing Red Roof Inn Hershey & taking the time to provide us with your feedback, as it helps us to know what areas we need to make improvements. I hope you'll come back to stay with us again soon!
4.0分
其他
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A fine place to r
Room was clean and comfortable enough, but the cleaning products had an unpleasant smell. We were only there for one night and it is a pet friendly property, so it was fine for us. The staff at check in and check out were both very kind and professional.
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酒店回复: Thank you for choosing Red Roof Inn Hershey & taking the time to provide us with your feedback, as it helps us to know what areas we need to make improvements. I hope you'll come back to stay with us again soon!
5.0分
情侣出游
Staff was really nice and helpful and everything was quick and easy. Hotel was clean and quiet as well.
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酒店回复: Dear Kayla, Thank you for taking the time to share your feedback regarding your recent stay at the Red Roof Inn Hershey, resulting in a perfect score. We are so pleased to hear that you enjoyed your stay and found our hotel clean and quiet. It's our goal to provide excellent value and a comfortable experience for all our guests. We strive to provide our guests with the best possible experience, and it's wonderful to know that we were able to deliver on that promise. Your satisfaction is our top priority, and we are committed to continuously improving our services to ensure that every guest has a positive and memorable stay. Thank you once again for choosing Red Roof, and it would be our pleasure for you to repeat your experience with us in the future.
2.0分
家庭亲子
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Probably wouldn’t stay here again. The faucet was disconnected from sink and there were questionable holes in the bathroom walls which made us uncomfortable. We could hear every bit of noise coming from the hallway. A/C would turn off and not turn back on until it was hot in the room again. I will say, the bed was comfortable but that was about it for the positives. Definitely don’t feel it warranted $200 per night.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Hershey. I am glad to know that you found the bed comfortable during your stay. However, please accept our sincerest apologies for the state of the bathroom and the faucet. I am sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
离好时公园比较近的性价比酒店，check in 在对面，无功无过。
其他客人的噪音很大
The bed was uncomfortable and everytime you moved the headboard made noise. The floors in the room were all scratched, the bathroom could use and update, it was fine for one night
Unfortunately, we had to leave shortly after arriving at this hotel. Upon entering our room, the hot water took an extremely long time to get even barely warm, the toilet rocked badly, and there was an exposed AC outlet that is a fire hazard. The room also had a strong sewage odor, which was noticeable in the parking lot and stairwell as well.
The staff member who checked us in earlier in the evening was very kind and welcoming, but my experience with the night employee was disappointing. He was condescending and even told me to be quiet while I was trying to explain the situation. During that time, other guests were also complaining about children running back and forth above the lobby, which he claimed to address, but the noise continued.
When I asked if there were any alternate rooms available, I was told no. I explained that I would then need to book another hotel. Only after that did he suddenly say he could move us to another room. By that point, it was nearly midnight, and I declined and requested a refund instead. He continued to argue that a room was now available, but I stood firm on wanting a refund.
I am still waiting on that refund as of now. The poor condition of the room and the dismissive customer service made this an unfortunate experience, despite the friendly check-in staff earlier in the evening.
I wanted to give Red Roof Inn another chance, but ongoing maintenance and cleanliness issues seem to be a pattern across the US.
The staff was very kind and helpful. The room was old but it was in good condition and very clean. The bed was very comfortable.
Very dirty room. Floors were sticky and carpet filthy. Bed skirts stained. Hair dryer broken and unable to use. Maid only emptied trash but didn’t make bed on second day. Not worth it.
Check your towels when you check in the rooms I had two dirty towels. Also it's no free breakfast you have to pay for breakfast with the hotel across the parking lot. Also if you order Uber eats at night you might be waiting a hour or longer for you food.
A fine place to r
Room was clean and comfortable enough, but the cleaning products had an unpleasant smell. We were only there for one night and it is a pet friendly property, so it was fine for us. The staff at check in and check out were both very kind and professional.
Staff was really nice and helpful and everything was quick and easy. Hotel was clean and quiet as well.
Probably wouldn’t stay here again. The faucet was disconnected from sink and there were questionable holes in the bathroom walls which made us uncomfortable. We could hear every bit of noise coming from the hallway. A/C would turn off and not turn back on until it was hot in the room again. I will say, the bed was comfortable but that was about it for the positives. Definitely don’t feel it warranted $200 per night.