酒店回复: Hello Sharon, Thank you for bringing this to our attention. We sincerely apologize for the inconveniences you experienced during your stay in room 137. Our team will immediately address the issues you mentioned to ensure a more pleasant experience for future guests. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
4.0分
情侣出游
原文
翻译提供方：Google
热情的欢迎和该地区的建议。
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酒店回复: Hello Diana,Wir freuen uns, dass Sie unseren Empfang und die Tipps genossen haben. Es war uns eine Freude, Ihnen bei Ihrem Aufenthalt zu helfen. Wenn Sie in Zukunft wieder in die Gegend kommen, stehen wir Ihnen gerne wieder zur Verfgung.
4.0分
情侣出游
原文
翻译提供方：Google
平均清洁度
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酒店回复: Hello DENIS, Nous vous remercions d'avoir pris le temps de partager vos commentaires concernant la propreté de votre chambre. Nous prenons ces retours au sérieux, car ils nous aident à identifier des domaines à améliorer pour offrir une meilleure expérience à nos clients. Votre rétroaction est précieuse et sera partagée avec notre équipe pour qu'ils puissent continuer à s'efforcer de maintenir nos standards. Nous espérons que malgré cela, vous avez pu profiter de votre séjour et des équipements de l'hôtel.
2.0分
家庭亲子
Staff was wonderful, but the rooms were nasty weren’t clean like the bathroom and the bed needs to be replaced
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酒店回复: Hello Kevin,Thank you for your feedback. We’re glad to hear you found our staff wonderful. We take cleanliness seriously and appreciate your comments about the bathroom and bed. Your remarks will be shared with the management team for further review. We value your input as it helps us improve the experience for future guests.
3.0分
其他
The manager was very accommodating. I wasn't satisfied with my original room, so he showed me a couple of others until I found one I liked.
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酒店回复: Hello Kevin, Thank you for your feedback regarding your recent stay. We're glad to hear the manager provided you with options that suited your needs. Our team is dedicated to ensuring guests have a comfortable experience, and it’s rewarding to know that you found a room you liked. Your insights are appreciated and will be shared with the management team for future improvements. We hope to welcome you back soon for another pleasant stay.
3.0分
其他
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It could stand to be updated a bit or maybe just a better job cleaning. There was so much build up in the fan that it didn't work well, there was mildew under the soap dish in the shower.
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酒店回复: Hello Jason,Thank you for your feedback regarding the condition of your room. We take cleanliness and maintenance very seriously and will pass along your observations for review by our housekeeping team and management. Your input helps ensure we continue improving our services and facilities. We appreciate your comments and hope you will consider staying with us again in the future.
3.0分
其他
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The room was fine but had an odor, the towels were noticeable from old and new. I saw a few stains on some towels. I also did not like that the laundry machines were outside! If yall had a pool and pool house put the laundry machines in there. Since the pool has been covered with cement.but overall it was a good place to lay your head down and go for the next day.
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酒店回复: Hello Nakayla, Thank you for sharing your feedback about your recent stay. We're glad to hear you found the room satisfactory for resting. Your comments regarding the odor, towel condition, and laundry facilities will be taken into consideration as we continuously strive to improve. We appreciate your suggestions and hope you had a pleasant overall experience during your travels.
1.0分
家庭亲子
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I got phone call from front desk at 1am they woke me up stating i didn’t pay for my stay i had to get up and go to front desk to handle situation,this is horrible experience I wouldn’t recommend anyone to stay here,how you can get in hotel without paying for it costumer service is horrible!!!!
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酒店回复: Hello Mersed,Thank you for sharing your feedback regarding your recent stay. We understand how a disruption at that hour can be frustrating, and we are always looking to improve our processes. Your experience with our customer service is concerning, and we appreciate you bringing it to our attention. We will ensure your comments are shared with the appropriate management team as they work on enhancing our guest experience in the future. Your insights are valuable to us, and we hope to provide better experiences for guests moving forward.
4.0分
其他
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It has been renovated recently and was not bad at all. The bathrooms could have been cleaned more thoroughly and the mattresses and pillows are not the best. Overall though, for the price it was great. Plus, I’m not opposed to bringing my own cleaning supplies when needed 😁 the front desk employee was so wonderful, I wish I could remember her name!
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酒店回复: Hello Sabrina,Thank you for sharing your feedback. We're glad to hear that you appreciated the renovations and found value in your stay. Your insights regarding the bathroom cleanliness and comfort of the mattresses will be noted for our continuous improvement. We're pleased that our front desk staff made a positive impression, and we will ensure that their dedication is recognized. Your suggestions help us enhance the experience for future guests.
5.0分
其他
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Perfect for what we needed
Overall was an excellent stay. We were in town for a ball tournament. They do not serve breakfast which was the only thing we truly wanted! Great staff also!!
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酒店回复: Hello Samantha,Thank you for your feedback about your recent stay. We're pleased to hear that you had an excellent experience overall and enjoyed our staff's service. We appreciate your input regarding breakfast options and will make sure to share your thoughts with management for future considerations. We hope to welcome you back for future tournaments or visits!
我住在 137 号房间，这是一间残疾人专用房间，床罩上到处都是吸烟者留下的洞，床罩上还沾满了长长的黑发。浴室里长了霉菌，所以我没法洗澡。我本应该离开的，但当时已经很晚了，我需要找个地方睡觉。前台人员非常热情。她给我拿来了所有新的床单，并深表歉意。避免健康危害。
热情的欢迎和该地区的建议。
平均清洁度
Staff was wonderful, but the rooms were nasty weren’t clean like the bathroom and the bed needs to be replaced
The manager was very accommodating. I wasn't satisfied with my original room, so he showed me a couple of others until I found one I liked.
It could stand to be updated a bit or maybe just a better job cleaning. There was so much build up in the fan that it didn't work well, there was mildew under the soap dish in the shower.
The room was fine but had an odor, the towels were noticeable from old and new. I saw a few stains on some towels. I also did not like that the laundry machines were outside! If yall had a pool and pool house put the laundry machines in there. Since the pool has been covered with cement.but overall it was a good place to lay your head down and go for the next day.
I got phone call from front desk at 1am they woke me up stating i didn’t pay for my stay i had to get up and go to front desk to handle situation,this is horrible experience I wouldn’t recommend anyone to stay here,how you can get in hotel without paying for it costumer service is horrible!!!!
It has been renovated recently and was not bad at all. The bathrooms could have been cleaned more thoroughly and the mattresses and pillows are not the best. Overall though, for the price it was great. Plus, I’m not opposed to bringing my own cleaning supplies when needed 😁 the front desk employee was so wonderful, I wish I could remember her name!
Perfect for what we needed
Overall was an excellent stay. We were in town for a ball tournament. They do not serve breakfast which was the only thing we truly wanted! Great staff also!!