I see that black car end four flat tire and bad area
The room for not enough pillows
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus Northeast - Westerville. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the door and the concern you had regarding with the pillows. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialist
2.0分
其他
Needs updating
The hotel defy needs updating! Room had a smell, floor needed repaired and bathroom was old old old!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus Northeast - Westerville. We are sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible condition of your room, the bathroom and the smell you described.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
其他
Had leaking pipes and mold. Hard bed and even harder pillows. I didn't get any sleep for four days.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus Northeast - Westerville. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the situation you described and the possible mold. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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When we arrived there was 3 policemen on the property. We asked the front desk and was told one of the customers was unruly. Once that person was removed. The police stayed another 3 hours. The room was dirty both the sink and shower constantly leaked water could not shut off. This has been ongoing because there was bad water stains. It seems this hotel is be used for criminal activity. We considered leaving but was so tired from traveling just wanted to sleep. Believe we should be refunded and also Orbitz should remove this from your list of motels.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus Northeast - Westerville. I'm truly sorry to hear about the issues you encountered during your stay. The condition of your room, with the leaking fixtures and apparent water damage, is unacceptable. Your comfort and safety are our top priorities, and it’s disheartening to learn we failed to meet your expectations. To ensure that this situation doesn't happen again, I am sharing your feedback with the hotel.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,JaneRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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The pool was closed. The bedding was stained. There was a noise from the plumbing that happened intermittently all night! The noise was from the plumbing in the bathroom. The ceiling above the bed and the walls in the bathroom had stains on them (that could have been cleaned). The bathroom door was broken around around the handle as if someone tried to get in. I stayed in room 225. I reported the noisy plumbing
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Columbus Northeast - Westerville. Thank you for bringing these concerns to our attention about your recent stay. I sincerely apologize for the unacceptable conditions you encountered in room 225, especially the state of the bedding and the plumbing. I understand how disruptive these issues must have been, and I want to assure you that we take your feedback seriously.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Very truly yours,JMRed Roof ManagementRediResponse Specialist
1.0分
其他
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Bed had bed bugs, light in the bathroom didnt work. Had to shower with low light and bathroom was no clean. I asked for a different room and got turned down because was full even though the rooms next to mine were empty. She didnt even try to look at her computer.
2.0分
其他
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Not the cleanest. Not the safest either. We had issues with other people staying playing loud music until 2 am, screaming and partying, harassing us, urinating right outside out window. Called me names for making a noise complaint and lurked outside our room until we had to call the police. Waiting on a refund.
地理位置优越，房间干净简洁，服务棒极了！
前台员工非常友好，乐于助人。我提出的任何要求他们都尽力满足。房间也很干净。
不
When I left the lock not lock to still open door
I see that black car end four flat tire and bad area
The room for not enough pillows
Needs updating
The hotel defy needs updating! Room had a smell, floor needed repaired and bathroom was old old old!!
Had leaking pipes and mold. Hard bed and even harder pillows. I didn't get any sleep for four days.
When we arrived there was 3 policemen on the property. We asked the front desk and was told one of the customers was unruly. Once that person was removed. The police stayed another 3 hours. The room was dirty both the sink and shower constantly leaked water could not shut off. This has been ongoing because there was bad water stains. It seems this hotel is be used for criminal activity. We considered leaving but was so tired from traveling just wanted to sleep. Believe we should be refunded and also Orbitz should remove this from your list of motels.
The pool was closed. The bedding was stained. There was a noise from the plumbing that happened intermittently all night! The noise was from the plumbing in the bathroom. The ceiling above the bed and the walls in the bathroom had stains on them (that could have been cleaned). The bathroom door was broken around around the handle as if someone tried to get in. I stayed in room 225. I reported the noisy plumbing
Bed had bed bugs, light in the bathroom didnt work. Had to shower with low light and bathroom was no clean. I asked for a different room and got turned down because was full even though the rooms next to mine were empty. She didnt even try to look at her computer.
Not the cleanest. Not the safest either. We had issues with other people staying playing loud music until 2 am, screaming and partying, harassing us, urinating right outside out window. Called me names for making a noise complaint and lurked outside our room until we had to call the police. Waiting on a refund.