酒店回复: Hi Andrea,Thank you for sharing your feedback about your recent stay at our hotel. It saddens us to learn that your recent experience with us fell short of your expectations. Your comments are valuable to us as we continuously strive to improve our guests' overall experience. We hope to have the opportunity to serve you better in the future.
3.0分
其他
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There was blood on the sheets and there was a bad stench, but the attendant did apologize about that yet the room was not up to standards. Even on my next day. because of the stench of the room still remaining I don't think the price that they're charging correlates with the standards that people would expect from a stay at the price they pay there. The staff auto apologetic but yet somewhat not to apologetic have to get there cleaner staff to be more attentive. I did to their jobs so that the next guest would stay in a clean room. The grounds are wonderful and the pool once is up and would be great , but is just the cleaning of the rooms that need more attention. I think they know that, but just at the moment.Don't care because people don't complain as much in that area. I think it's a great hotel and thought. But the actions at this point are not even mediocre but poor but I hope it would improve overtime..
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酒店回复: Dear Jesse,Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the condition of your room upon arrival and the lingering issues during your stay. What you described falls far short of the standards we strive to maintain, and we completely understand your disappointment.Cleanliness is a top priority for us, and it's clear we missed the mark in your case. We have already addressed this matter with our housekeeping team to ensure such oversights do not happen again. Your feedback is a valuable reminder that we must remain vigilant and consistent in providing a comfortable, clean, and welcoming environment for every guest.We are glad to hear that you appreciated the grounds and saw potential in our pool area, and we truly value your hope for improvement. Rest assured, your comments have not gone unheard. We are taking steps to ensure a better experience for all future guests.Thank you again for your candid feedback. We hope to have the opportunity to welcome you back and provide the experience you rightfully expected the first time.
2.0分
家庭亲子
The man at the desk didn’t want to give us wash cloths said that we’re only allowed 4. Homeless people standing at the entrance. Hotel needs a big upgrade.
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酒店回复: Dear Shaquitta,Thank you for sharing your feedback. We're very sorry to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience caused regarding the towel policy and your interactions with our front desk staff — this is not the level of service we strive to provide.We also understand your concern about the surroundings of the hotel and are actively working on improvements to both our facilities and guest experience. Your feedback is important and will be used to help guide necessary upgrades and staff training.We truly value your business and hope you’ll consider giving us another opportunity in the future.Sincerely,
4.0分
家庭亲子
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Room 206 was clean and newly renovated with micro-fridge. No cigarette smell! Bathroom was small but again it was clean with large tub. Extra towels easily attainable at front desk. Pool was open and decent sized. Many food options within walking distance. IHOP, Hardees, Subway, Waffle House, Taco Bell, Burger King. C store and liquor store also within walking distance.
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酒店回复: Thank you for taking the time to share your detailed feedback with us. Your input helps us in our continued efforts to provide excellent service.We’re delighted to know you enjoyed your clean and newly renovated room, as well as the convenience of the in-room amenities. It’s also great to hear that you appreciated the pool and the variety of dining and shopping options located within walking distance of the hotel. Our team works hard to ensure guests have a comfortable and hassle-free experience, and your recognition means a lot to us.We truly appreciate your thoughtful comments and look forward to welcoming you back next summer for another enjoyable stay.
2.0分
其他
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Don’t Stay Here!
The room was to be non smoking but the first smell that hit us was pot. The rooms were dusty everywhere! The floor was disgusting with dirt! The towel hanging over the tub was DIRTY!!! There was HAIR in the tub!!!! I took cleaner wipes and wipe down the room myself! Did not sleep at all!
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酒店回复: Thank you for taking the time to share your experience. We’re truly sorry to hear that your stay did not meet expectations and that the condition of your room caused such discomfort.Cleanliness and guest satisfaction are extremely important to us, and what you described falls far below our usual standards. We have strict non-smoking policies in place, and we regret that this was not honored prior to your arrival. We’re also very concerned about the housekeeping issues you mentioned and have already brought them to the attention of our housekeeping management for immediate review and corrective action.We wish this had been brought to our attention during your stay, as we would have promptly addressed the situation—whether by offering a room change, a re-cleaning, or other accommodations to ensure your comfort. Your feedback is being taken seriously, and we are reinforcing our room inspection procedures to prevent such oversights moving forward.We sincerely hope you’ll consider giving us another opportunity in the future to provide you with the level of service and care that we are truly known for.Warm regards,
3.0分
其他
Good for a short night
Good location for six flags. Overall the room still has a lot of dust on the floor when we arrived and bathroom too small.
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酒店回复: Thank you for your feedback and for choosing to stay with us. We're glad to hear our location was convenient for your visit to Six Flags. However, we apologize for the cleanliness issues you encountered and that the bathroom did not meet your expectations. Your comments have been shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide a better experience in the future.
3.0分
其他
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The staff, location, amenities, all these were good, but when I checked into my room, long black hairs were in the bed and the bathroom. I was given second room at no charge, which I appreciate.
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酒店回复: Thank you for your honest feedback and for recognizing our staff, location, and amenities—we’re glad those aspects of your stay met your expectations. We sincerely apologize for the cleanliness issue you experienced upon check-in. That is certainly not the standard we strive to maintain, and we appreciate you bringing it to our attention right away.We're glad we could promptly provide you with a new room and that you appreciated the resolution. Your feedback has been shared with our housekeeping team to help prevent similar issues in the future. Thank you again for your understanding, and we hope to welcome you back for an even better stay next time.
3.0分
其他
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Staff wouldn't give me towels. He said I had to wait until his clean up crew got there at 9:30 am. I told him I had an appointment and he told me I should have thought about that before this morning. I told him that I didn't know that it would be a problem for me to get towels this morning. He was rude and didn't care. I called the owner and he got me towels at 9:00 am. All I'm going to say is that you get what you pay for. I'm not saying don't stay there I'm just saying don't expect exceptional service!
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酒店回复: Thank you for taking the time to share your feedback. While we always welcome constructive comments, we do want to clarify a few important details to ensure future guests have the full picture.Our records show that fresh towels were provided to your room the day prior, and housekeeping was scheduled to service your room again that morning. When you requested additional towels before our standard housekeeping hours, our staff explained that the housekeeping team would be on-site shortly and able to assist. We understand you were on a tight schedule, and our team made every effort to accommodate you—ultimately, towels were delivered ahead of schedule by 9:00 AM.We strive to offer all our guests courteous, timely service, and we regret that you felt otherwise. We appreciate your stay and your comments, and we wish you all the best in your future travels.
1.0分
家庭亲子
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This was the worst stay hotel I ever stay in. The room were dirty and the was towels. When show and explain to manager he say you get what you pay for. When it was breakfast time we see the worker make a mess and walk pass.
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酒店回复: Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and that we did not meet your expectations during your stay. Cleanliness and guest satisfaction are very important to us, and it's disappointing to learn that your room was not up to standard and that our service fell short.We also apologize for the way your concerns were handled— this is not the level of service we aim to provide. Please know that your comments have been shared with management so we can address these issues internally and ensure they don’t happen again.
1.0分
其他
The toilet clogged, the water barely ran, the sheets were dirty. Worst place ever. Told the manager on duty and he did nothing.
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酒店回复: Thank you for taking the time to share your feedback. We truly value the opinions of our guests, and I am sorry to hear that your stay did not meet your expectations.Regarding the issues you mentioned with the toilet and sheets, Our House Keeping team ensures that all rooms are thoroughly cleaned and maintained to the highest standards. I regret that these concerns were not addressed to your satisfaction during your stay. Please know that we take all feedback seriously and investigate each situation carefully.As a gesture of goodwill, we had already refunded one night of your stay, which we hope helped alleviate any inconvenience. However, we would have liked the opportunity to resolve the issues during your visit, as we are committed to ensuring every guest has a comfortable and enjoyable experience.We hope to have the opportunity to welcome you back in the future, and we are confident that your next stay will be a much more positive one.
或多或少是因为这不值得他们向我收取的费用
There was blood on the sheets and there was a bad stench, but the attendant did apologize about that yet the room was not up to standards. Even on my next day. because of the stench of the room still remaining I don't think the price that they're charging correlates with the standards that people would expect from a stay at the price they pay there. The staff auto apologetic but yet somewhat not to apologetic have to get there cleaner staff to be more attentive. I did to their jobs so that the next guest would stay in a clean room. The grounds are wonderful and the pool once is up and would be great , but is just the cleaning of the rooms that need more attention. I think they know that, but just at the moment.Don't care because people don't complain as much in that area. I think it's a great hotel and thought. But the actions at this point are not even mediocre but poor but I hope it would improve overtime..
The man at the desk didn’t want to give us wash cloths said that we’re only allowed 4. Homeless people standing at the entrance. Hotel needs a big upgrade.
Room 206 was clean and newly renovated with micro-fridge. No cigarette smell! Bathroom was small but again it was clean with large tub. Extra towels easily attainable at front desk. Pool was open and decent sized. Many food options within walking distance. IHOP, Hardees, Subway, Waffle House, Taco Bell, Burger King. C store and liquor store also within walking distance.
Don’t Stay Here!
The room was to be non smoking but the first smell that hit us was pot. The rooms were dusty everywhere! The floor was disgusting with dirt! The towel hanging over the tub was DIRTY!!! There was HAIR in the tub!!!! I took cleaner wipes and wipe down the room myself! Did not sleep at all!
Good for a short night
Good location for six flags. Overall the room still has a lot of dust on the floor when we arrived and bathroom too small.
The staff, location, amenities, all these were good, but when I checked into my room, long black hairs were in the bed and the bathroom. I was given second room at no charge, which I appreciate.
Staff wouldn't give me towels. He said I had to wait until his clean up crew got there at 9:30 am. I told him I had an appointment and he told me I should have thought about that before this morning. I told him that I didn't know that it would be a problem for me to get towels this morning. He was rude and didn't care. I called the owner and he got me towels at 9:00 am. All I'm going to say is that you get what you pay for. I'm not saying don't stay there I'm just saying don't expect exceptional service!
This was the worst stay hotel I ever stay in. The room were dirty and the was towels. When show and explain to manager he say you get what you pay for. When it was breakfast time we see the worker make a mess and walk pass.
The toilet clogged, the water barely ran, the sheets were dirty. Worst place ever. Told the manager on duty and he did nothing.