酒店回复: Thank you very much for your wonderful review and perfect rating! We’re delighted to know that you found our rooms clean, comfortable, and just what you needed. It’s great to hear that our team’s courteous service and reasonable pricing made your stay enjoyable. We truly appreciate your support and look forward to welcoming you back again soon!
5.0分
其他
Had a very good stay.
Good staff and nice atmosphere.
Very nice reception area and good breakfast.
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酒店回复: Thank you very much for your kind words and perfect rating! We’re delighted to hear that you enjoyed your stay and found our rooms clean, comfortable, and well-suited to your needs. It’s wonderful to know our courteous staff and reasonable rates added to your satisfaction. We truly appreciate your feedback and look forward to welcoming you back again soon!
4.0分
其他
Easy parking, comfy bed. No hot water in wet bar, bathroom in rough shape - badly in need of remodeling.
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酒店回复: Thank you very much for your wonderful review and perfect rating! We’re delighted to know that you found our rooms clean, comfortable, and just what you needed. It’s great to hear that our team’s courteous service and reasonable pricing made your stay enjoyable. We truly appreciate your support and look forward to welcoming you back again soon!
5.0分
家庭亲子
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Tried to book a room with a jacuzzi tub through the ******* app but it listed all Suites as sold out. Also called the reservation line and was told there were no suites with jacuzzi tubs. Got to the hotel and the front desk workers changed my reservation to a suite with a jacuzzi tub. They were very nice and accommodating. We usually stay here while in Cle elum and they continue to improve.
We had a Fire Stick in our room so we were able to stream. There were also workers there painting and winterizing the hotel. Keep up the good work! Can’t wait to stay again.
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酒店回复: Thank you very much for your wonderful review and perfect rating! We’re delighted to know that you found our rooms clean, comfortable, and just what you needed. It’s great to hear that our team’s courteous service and reasonable pricing made your stay enjoyable. We truly appreciate your support and look forward to welcoming you back again soon!
3.0分
朋友出游
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The beds are HARD. Super uncomfortable. Would not stay here again just because of that. Convenient location in Cle Elum, but the freight train is less than 100 feet away. No shampoo or conditioner in the room. Floor was clean to look at but dirty once clean socks were worn on it for a while.
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酒店回复: Thank you very much for your wonderful review and perfect rating! We’re delighted to know that you found our rooms clean, comfortable, and just what you needed. It’s great to hear that our team’s courteous service and reasonable pricing made your stay enjoyable. We truly appreciate your support and look forward to welcoming you back again soon!
1.0分
商务出差
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I booked a room 2 days in advanced. Paid for and everything. When i showed up to check in they "mysteriously" didn't have my reservation and were completely sold out! The guy at the front desk was beyond rude about it! Ended up staying at a different chain 30 minutes up the road.
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酒店回复: You paid *******, not us. Please contact ******* to ask how they booked your room without confirming with us if we had availability.
3.0分
情侣出游
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The property was in a good location. We found unclean sheets in our room but they made it right and changed our room. Front desk staff was excellent and provided 5 star customer service.
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酒店回复: Thank you so much for your kind words and perfect rating! We're glad to hear that our clean, comfortable rooms and courteous staff made your stay enjoyable. It’s great to know we met your needs and provided good value. We hope to welcome you back again soon!
5.0分
其他
My stay was perfect for my needs. The room I had was also very large. Nice place
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酒店回复: Thank you very much for your wonderful review and perfect rating! We’re delighted to know that you found our rooms clean, comfortable, and just what you needed. It’s great to hear that our team’s courteous service and reasonable pricing made your stay enjoyable. We truly appreciate your support and look forward to welcoming you back again soon!
1.0分
其他
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Fraudulent charges
We stayed at this hotel for 1 night. We left the room clean and tidy. 24 hours later, the hotel attempted to charge my credit card 4 different times with 4 different amounts starting with $275, $150, $100 then $275 again. I contacted the hotel immediately and they told me they were charging us for smoking in the room which was an ABSOLUTE LIE! They REFUSED to stop charging us and stated they smelled smoke in the room. This hotel permits smoking outside, which means smokers are permitted on the property! What comes with smokers? The smell of smoke!!! They have several sprinklers in the room. Don't you think if we smoked in the room it would cause them to go off?!? I had to report this as fraud to my credit card company! I will never stay at a Quality Inn again!!!
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酒店回复: You smoked in the bathroom, which is why the sprinkler did not activate. The smoke smell was confirmed by three different staff members. So please don’t deny smoking.
5.0分
其他
Solid Hotel in Cle Elum
Solid hotel for size/area. Facility is clean, easy check in, management is helpful. We come back every year.
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酒店回复: Thank you so much for your kind words and perfect rating! We're glad to hear that our clean, comfortable rooms and courteous staff made your stay enjoyable. It’s great to know we met your needs and provided good value. We hope to welcome you back again soon!
在各个方面
Had a very good stay.
Good staff and nice atmosphere.
Very nice reception area and good breakfast.
Easy parking, comfy bed. No hot water in wet bar, bathroom in rough shape - badly in need of remodeling.
Tried to book a room with a jacuzzi tub through the ******* app but it listed all Suites as sold out. Also called the reservation line and was told there were no suites with jacuzzi tubs. Got to the hotel and the front desk workers changed my reservation to a suite with a jacuzzi tub. They were very nice and accommodating. We usually stay here while in Cle elum and they continue to improve.
We had a Fire Stick in our room so we were able to stream. There were also workers there painting and winterizing the hotel. Keep up the good work! Can’t wait to stay again.
The beds are HARD. Super uncomfortable. Would not stay here again just because of that. Convenient location in Cle Elum, but the freight train is less than 100 feet away. No shampoo or conditioner in the room. Floor was clean to look at but dirty once clean socks were worn on it for a while.
I booked a room 2 days in advanced. Paid for and everything. When i showed up to check in they "mysteriously" didn't have my reservation and were completely sold out! The guy at the front desk was beyond rude about it! Ended up staying at a different chain 30 minutes up the road.
The property was in a good location. We found unclean sheets in our room but they made it right and changed our room. Front desk staff was excellent and provided 5 star customer service.
My stay was perfect for my needs. The room I had was also very large. Nice place
Fraudulent charges
We stayed at this hotel for 1 night. We left the room clean and tidy. 24 hours later, the hotel attempted to charge my credit card 4 different times with 4 different amounts starting with $275, $150, $100 then $275 again. I contacted the hotel immediately and they told me they were charging us for smoking in the room which was an ABSOLUTE LIE! They REFUSED to stop charging us and stated they smelled smoke in the room. This hotel permits smoking outside, which means smokers are permitted on the property! What comes with smokers? The smell of smoke!!! They have several sprinklers in the room. Don't you think if we smoked in the room it would cause them to go off?!? I had to report this as fraud to my credit card company! I will never stay at a Quality Inn again!!!
Solid Hotel in Cle Elum
Solid hotel for size/area. Facility is clean, easy check in, management is helpful. We come back every year.