酒店回复: Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. A room not cleaned adequately upon arrival is unacceptable, and we deeply regret the inconvenience and discomfort it caused. Your feedback regarding the odor and limited breakfast options has been shared with our team for immediate review and action. While we strive to maintain high standards, we fell short in this instance. We appreciate your candid comments, as they help us identify areas that need improvement. Please know we are committed to enhancing our service and cleanliness to serve our guests better. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the level of quality you expect.Sincerely,Hotel Management

酒店回复: Dear Mahlen, Thank you for taking the time to share your experience. We’re genuinely sorry your visit did not meet expectations and regret the discomfort you encountered. Your comments have been reviewed with our team, and steps are being taken to address the concerns you raised. We take guest feedback seriously and are committed to creating a more positive and welcoming environment. Please know your experience does not reflect the standards we aim to uphold. We appreciate your honesty and hope you will consider giving us another opportunity to serve you better in the future.Sincerely,Hotel Management

酒店回复: Dear Kelly, We appreciate your feedback and regret that your recent stay did not meet your expectations. We understand the importance of a clean, well-equipped, and safe environment, and we sincerely apologize for any concerns you experienced during your visit. Your feedback is valuable and has been shared with our team so that necessary improvements can be implemented. We hope you will give us another opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Management

酒店回复: Dear Daniel, Thank you for your recent visit and your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member and the inconvenience caused by the wrong room. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management

酒店回复: Dear Guest, We appreciate your feedback and regret that your experience was not as expected. A well-maintained environment and attentive service are essential, and we apologize if this was not reflected during your visit. Your comments will be shared with the team to ensure improvements in cleanliness, staffing, and overall guest comfort. We value your input and hope for the opportunity to provide a much better stay in the future.Sincerely,Hotel Management

酒店回复: Dear Deborah,Thank you for your feedback! We are glad you felt welcomed by our team at Extended Stay America. Your comments help us improve, and we’ll be sure to address your concerns. We hope to provide an even better experience on your next visit!Sincerely,Hotel Management

酒店回复: Dear Steven, Thank you for staying with us and for reviewing your time at our hotel. While we’re pleased to hear that you received excellent service at the front desk, we’re sorry to learn that cleanliness fell short during your stay. This does not reflect the standards we aim to uphold, and your feedback has been shared with our housekeeping team for immediate attention. We hope you’ll consider giving us another chance to provide a more comfortable and welcoming visit in the future.Sincerely,Hotel Management