酒店回复: Hi Wendy,Thank you for your 8/10 rating! We're glad to hear you found our hotel to be a comfortable place for your stay. We appreciate your feedback and hope to welcome you back again soon!Best regards,Baymont by Wyndham Mishawaka South Bend Area
3.0分
其他
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Ok, probably wont go again
Hotel was OK. It smelled like a combination of smoke breath and halitosis. Room wasn't too bad, but the bathroom is showing some wear. Walls near the bathtub were crumbling and the tub itself was peeling apart. Staff was friendly at least.
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酒店回复: Dear Bryentt,Thank you for taking the time to share your feedback about your recent stay. We’re glad to hear you found our staff friendly, though we sincerely apologize for the odor and maintenance issues you described. Your comments regarding the bathroom condition and cleanliness have been shared with our housekeeping and maintenance teams to ensure prompt attention and improvement.We value your input, as it helps us continue to enhance our property for future guests. We hope you’ll consider giving us another opportunity to provide a more comfortable experience.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
4.0分
其他
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Notre Dame Country
Nice place to lay your head after a long day. indoor pool and typical continental breakfast. Lots of activities and dining within 5 minutes of Hotel.
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酒店回复: Dear David,Thank you for sharing your kind review of your stay at Baymont Inn & Suites Mishawaka – South Bend Area. We’re glad you enjoyed our convenient location, comfortable accommodations, and amenities like the indoor pool and breakfast. We truly appreciate your feedback and hope to welcome you back during your next visit to the Notre Dame area!Warm regards,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
3.0分
商务出差
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At check in the clerk tried talking me into a hot tub room for an additional $30. No. Received my room key, did not take one step in the room and was overwhelmed with cigarette smoke smell. No questions asked when I asked for a different room. Received the hot tub room. The room was clean. 2 of the 3 lamps did not work, the hot tub pump was running - I turned it off & had parts laying on the edge of the tub. I'll admit I did not listen to the hours of breakfast, normally weekday breakfast goes till 9:00. I went down at 7:50 am to find biscuits & gravy, waffles, cereal, & a yogurt. There was no protein and he was cleaning the breakfast area up at 8:00 am. I got a 2nd cup of coffee, checked out & head back to my room. Wasn't in my room 10 minutes there was a knock on my door from housekeeping. It was clean & inexpensive, but I won't stay here again.
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酒店回复: Dear Nancy,Thank you for sharing your detailed feedback regarding your recent stay with us at Baymont Inn & Suites Mishawaka – South Bend Area. We truly appreciate you taking the time to outline your experience.We’re glad to know that your room was clean and that our team promptly assisted you with a room change upon request. However, we’re very sorry for the issues you encountered, including the smoke odor in the first room, the lighting, and the early breakfast closure. However, there is no way anyone have breakfast closed. I do not agree with it. We take guest comfort seriously and are committed to ensuring every stay meets our quality standards. We value your feedback as it helps us improve, and we hope you’ll consider giving us another opportunity in the future.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
1.0分
其他
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Place is nasty. Found mold on my bed sheets. Room had a smell to it like mildew. Very moist room as well. Noisy hotel as well. Continental breakfast was a joke. But I guess there was something. I would NEVER stay here again.
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酒店回复: Dear David,We take all guest feedback seriously and are sorry to hear that you were not satisfied with your stay. However, the conditions you described do not reflect our findings after inspection, as no mold or moisture issues were present in the room. Our property undergoes regular cleaning, maintenance, and pest control services to ensure a safe and comfortable environment for all guests.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
2.0分
家庭亲子
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Older property. Had stuffy smell in general. Room refrigerator smelled like maple syrup. Beds and pillows were hard and lumpy. Definite signs of aging property not well maintained.
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酒店回复: Dear Kay,Thank you for taking the time to share your feedback about your recent stay at Baymont Inn & Suites Mishawaka – South Bend Area. We’re truly sorry to hear that your experience did not meet expectations. Your comments regarding the room condition, refrigerator, and bedding have been noted, and our maintenance and housekeeping teams are reviewing these concerns to ensure improvements are made promptly.We appreciate your honesty—it helps us identify where we can do better and continue upgrading our property. We hope you’ll consider giving us another opportunity to provide you with a more comfortable and refreshed stay in the future.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
3.0分
其他
The staff is rude. There’s no elevator and it’s hard to walk around the area because it’s very busy roads and nobody watches out for you.
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酒店回复: Dear Loretta,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and that you felt our staff was not as welcoming as they should have been. We take guest service very seriously, and your comments have been shared with our front desk team to ensure better communication and hospitality moving forward.We understand that the lack of an elevator can be inconvenient, and we apologize for any difficulty you experienced. We appreciate your input and hope you’ll consider giving us another opportunity to provide a more pleasant stay.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
4.0分
情侣出游
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Good location, nice check in person, comfortable clean breakfast, room was in need of a renovation; specifically there are bubbles in corner of the ceiling, peeling and slightly broken bits around, and housekeeping doesn't leave all the things you need you have to ask for them, and tile floor at entrance was sticky. I didn't walk barefoot. Left only one washcloth and all towels were slightly damp. Bed reasonably comfortable but its run down and needs a reno. Extended my stay and second desk guy would not at first honor the price I had been quoted and tried to get more money out of me, which I rectified, but I didn’t appreciate.
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酒店回复: Dear Carole,Thank you for sharing your detailed feedback about your recent stay at Baymont Inn & Suites Mishawaka – South Bend Area. We’re pleased to hear you found our location convenient and our front desk team welcoming. However, we’re very sorry for the maintenance and housekeeping issues you experienced, as well as the confusion regarding your rate during your extended stay.Your comments have been shared with our management, maintenance, and housekeeping teams to ensure immediate attention and improvement. We truly value your honesty, as it helps us enhance the comfort and experience for all our guests. We hope you’ll consider giving us another opportunity to provide you with a smoother and more enjoyable stay in the future.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
4.0分
家庭亲子
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This was my first time staying at a Baymont, as I normally stay at a Marriott at a higher price point.
Pros: It is in a good location where it is close to restaurants and a mall. The price was great for a one night stay, especially since it included breakfast. Family owned so check in felt more friendly. Although the hotel is in need of updating, the updates that have been made were good; new sink and mirror in bathroom, comfy bed, sheets and duvet and blackout curtain. We appreciated the bathroom night light. I was late to breakfast, but the cereal was still out and a worker brought me some milk so I could still have some of the included breakfast. A slightly later check out was also no problem to add at no cost and we enjoyed no parking fees, which a lot of hotels are implementing. It’s a family affair and they clearly work hard at running this hotel.
Cons: Immediately as you enter the hotel I was hit with a strong smell of mothballs. Walking down the corridor I could smell pot coming from a room and inside our own room was another very strong and distracting odor. This is unfortunate as it lets the hotel down and negates an otherwise cost-effective and pleasant stay.
My recommendations for improvements:
* Install HEPA Filters or improve ventilation to reduce the odors.
* Refresh paint in the bedrooms.
* Perhaps bleach or replace bed linens.
* Consider replacing the worn carpeting on the staircase with wood or wood laminate.
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酒店回复: Dear Samantha,Thank you for choosing to stay with us and for taking the time to share such a thoughtful and detailed review of your experience. We are pleased to hear you enjoyed our friendly check-in, comfortable bedding, convenient location, and the small touches such as the bathroom night light and flexibility with breakfast and checkout. Our family takes pride in providing warm and attentive service, so your recognition means a great deal to us.We also truly appreciate your constructive feedback regarding the areas that need improvement. Your comments about odors, ventilation, linens, and carpeting are well-noted, and we will use them to guide our ongoing improvement efforts. Guest insights like yours help us prioritize updates so we can provide an even better experience for future stays.We’re glad your first Baymont stay was a positive one overall, and we hope to have the opportunity to welcome you back again in the future so you can see the progress we are making.Warm regards,Baymont Inn & Suites Mishawaka and South Bend area.
酒店地处位置安静，放假宽敞。太晚到的旅客前台有个电话，拿起就会响，就能联系工作人员。性价比很高的酒店。
一个不错的过夜的地方
Ok, probably wont go again
Hotel was OK. It smelled like a combination of smoke breath and halitosis. Room wasn't too bad, but the bathroom is showing some wear. Walls near the bathtub were crumbling and the tub itself was peeling apart. Staff was friendly at least.
Notre Dame Country
Nice place to lay your head after a long day. indoor pool and typical continental breakfast. Lots of activities and dining within 5 minutes of Hotel.
At check in the clerk tried talking me into a hot tub room for an additional $30. No. Received my room key, did not take one step in the room and was overwhelmed with cigarette smoke smell. No questions asked when I asked for a different room. Received the hot tub room. The room was clean. 2 of the 3 lamps did not work, the hot tub pump was running - I turned it off & had parts laying on the edge of the tub. I'll admit I did not listen to the hours of breakfast, normally weekday breakfast goes till 9:00. I went down at 7:50 am to find biscuits & gravy, waffles, cereal, & a yogurt. There was no protein and he was cleaning the breakfast area up at 8:00 am. I got a 2nd cup of coffee, checked out & head back to my room. Wasn't in my room 10 minutes there was a knock on my door from housekeeping. It was clean & inexpensive, but I won't stay here again.
Place is nasty. Found mold on my bed sheets. Room had a smell to it like mildew. Very moist room as well. Noisy hotel as well. Continental breakfast was a joke. But I guess there was something. I would NEVER stay here again.
Older property. Had stuffy smell in general. Room refrigerator smelled like maple syrup. Beds and pillows were hard and lumpy. Definite signs of aging property not well maintained.
The staff is rude. There’s no elevator and it’s hard to walk around the area because it’s very busy roads and nobody watches out for you.
Good location, nice check in person, comfortable clean breakfast, room was in need of a renovation; specifically there are bubbles in corner of the ceiling, peeling and slightly broken bits around, and housekeeping doesn't leave all the things you need you have to ask for them, and tile floor at entrance was sticky. I didn't walk barefoot. Left only one washcloth and all towels were slightly damp. Bed reasonably comfortable but its run down and needs a reno. Extended my stay and second desk guy would not at first honor the price I had been quoted and tried to get more money out of me, which I rectified, but I didn’t appreciate.
This was my first time staying at a Baymont, as I normally stay at a Marriott at a higher price point.
Pros: It is in a good location where it is close to restaurants and a mall. The price was great for a one night stay, especially since it included breakfast. Family owned so check in felt more friendly. Although the hotel is in need of updating, the updates that have been made were good; new sink and mirror in bathroom, comfy bed, sheets and duvet and blackout curtain. We appreciated the bathroom night light. I was late to breakfast, but the cereal was still out and a worker brought me some milk so I could still have some of the included breakfast. A slightly later check out was also no problem to add at no cost and we enjoyed no parking fees, which a lot of hotels are implementing. It’s a family affair and they clearly work hard at running this hotel.
Cons: Immediately as you enter the hotel I was hit with a strong smell of mothballs. Walking down the corridor I could smell pot coming from a room and inside our own room was another very strong and distracting odor. This is unfortunate as it lets the hotel down and negates an otherwise cost-effective and pleasant stay.
My recommendations for improvements:
* Install HEPA Filters or improve ventilation to reduce the odors.
* Refresh paint in the bedrooms.
* Perhaps bleach or replace bed linens.
* Consider replacing the worn carpeting on the staircase with wood or wood laminate.