酒店回复: Hi Wendy,Thank you for your 8/10 rating! We're glad to hear you found our hotel to be a comfortable place for your stay. We appreciate your feedback and hope to welcome you back again soon!Best regards,Baymont by Wyndham Mishawaka South Bend Area
2.0分
其他
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Pictures on line did not match the place. No coffee pot in room nor a microwave. The breakfast was terrible Sausage ice cold Gravy for biscuits was very bland Thru it away The place was a 100 dollar a night not 280 dollars It was another motel and it had a facelift but not good by any means
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酒店回复: Dear Richard, Thank you for sharing your feedback. We’re sorry to hear that parts of your stay did not meet your expectations. We do our best to keep our website images current, and we will review them again to ensure accuracy.We would also like to clarify a few points for future guests:• There is a microwave in the rooms, including Room 107, and we’re glad you and your son were able to use it during your stay.• Coffee makers are no longer placed in individual rooms; instead, we offer 24/7 fresh coffee in the lobby for convenience.• We appreciate your comments regarding breakfast and will share them with our team to improve quality and consistency.Thank you again for your stay, and we hope to provide a better experience in the future.Sincerely, Baymont Inn & Suites Mishawaka and South Bend Area
3.0分
其他
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The air unit ran all night. I could not get it to shut off. Either low or high. When I first entered the hotel, there was a strange order, I couldn't put my finger on what it actually was. I smelled it through out the hotel, though not in my room. My room was decent, other than the air unit. They did have some hot items for breakfast. I did not take any of the cold items. I rate breakfast as below par.
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酒店回复: Dear Marty,Thank you for taking the time to share your experience. We are glad to hear your room was decent, but we sincerely apologize for the issue with the air unit running continuously throughout the night. Our maintenance team has been notified to inspect and resolve this.We are also sorry about the odor you noticed when entering the hotel and appreciate you bringing it to our attention. Additionally, your feedback regarding the breakfast—both hot and cold items—is noted, and we will continue working on improving our offerings.Thank you for staying with us, and we hope to provide a better experience during your next visit.Sincerely,Baymont Inn & Suites Mishawaka and South Bend Area
4.0分
其他
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The staff was pleasant and helpful, the room was clean. But the bathroom fan sounded like it was about to fall out of the ceiling. The AC fan was so noisy we turned it off so we could sleep. Fortunately the room was insulated enough we didn't need it.
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酒店回复: Hi Jeff,Thank you for staying with us and for taking the time to share your feedback. We're happy to hear that you found our staff pleasant and helpful and that your room was clean — we truly appreciate that.We’re very sorry about the noise from the bathroom fan and the AC unit. That’s certainly not the experience we want for our guests. Our maintenance team has already been notified to inspect and repair both issues right away. Thank you for bringing them to our attention.We’re glad the room stayed comfortable for you, and we hope to have the opportunity to welcome you back for an even better stay.Safe travels,Baymont Inn & Suites Mishawaka/South Bend Area
3.0分
其他
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Outdated room, Poorly cleaned (I had to change the sheets immediately and I also requested new towels), they also ran out of food for breakfast (It was only 8:30am). Definitely wasn't worth the $80 a night.
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酒店回复: Hi Dominick,Thank you for staying with us and for taking the time to share your feedback. We’re very sorry to hear about the concerns you experienced with the room condition, cleanliness, and breakfast availability. This is not the impression we strive to leave with our guests, and your comments will be shared with our team so we can address these areas promptly.We appreciate you bringing these matters to our attention, as it helps us continue improving the guest experience.Sincerely,Baymont Inn & Suites Mishawaka and South Bend Area
2.0分
商务出差
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The ceiling was falling down above the bed. The shower curtain was not big enough and the shower rod was broke, which caused the curtain to slide down. The hall way and the stairs were not vacuumed the 4 days I was there. The breakfast was the same every day, the bread was stale and the hard boiled eggs were rotten and not refrigerated.
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酒店回复: Dear Tom,Thank you for taking the time to share your feedback. We’re truly sorry for the maintenance and cleanliness issues you encountered during your stay. The conditions you described are not consistent with our property standards, and your comments have been shared with our housekeeping and maintenance teams for immediate correction and review.We are also reevaluating our breakfast procedures to ensure all items are fresh and properly stored for guest safety and satisfaction. We appreciate you bringing these matters to our attention and hope you will consider giving us another opportunity to provide you with the quality stay our guests deserve.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
3.0分
其他
Room was ok, but no hair dryer or coffee maker. Pillows were pretty flat. Breakfast was ok, but no sausage, bacon or eggs, other than boiled.
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酒店回复: Dear Diane,Thank you for taking the time to share your feedback. We’re glad you found your room satisfactory, but we’re sorry to hear that certain amenities and breakfast options did not meet your expectations. Your comments regarding the in-room items and breakfast variety have been shared with our team for review and improvement.We truly appreciate your input, as it helps us enhance our guest experience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
3.0分
情侣出游
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Only problem was the key cards was not working properly felt like they deactivated once I left the room even though they provide 2 for 2 guest they do not work requiring me to go back and forth to the front desk
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酒店回复: Dear Elijah,Thank you for sharing your feedback about your recent stay at Baymont Inn & Suites Mishawaka – South Bend Area. We’re glad to hear most of your stay went well, but we apologize for the inconvenience you experienced with the key cards. Our team is addressing this issue to ensure the system functions more reliably for future guests.We appreciate your patience and hope to welcome you back for a smoother experience next time.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
2.0分
其他
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Our bathroom/toilet wasn't working on our first day and continued to frequently stop flushing. Room keys randomly stopped working so we had to have 6 replacements. The filter on the AC/heat made the room smell horribly. Staff was always very short or didn't say a word when approaching the front counter so we didn't always feel comfortable asking for help or anything else
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酒店回复: Dear Rachel,Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with the bathroom, key cards, and air unit during your stay. We also regret that our staff interactions did not reflect the courteous and helpful service we strive to provide.Please know that your feedback has been shared with both our maintenance and front desk teams to ensure these issues are promptly corrected and that guest service training is reinforced. We appreciate your comments, as they help us continue to improve the experience for all our guests.Sincerely,Hotel ManagementBaymont Inn & Suites Mishawaka – South Bend Area
酒店地处位置安静，放假宽敞。太晚到的旅客前台有个电话，拿起就会响，就能联系工作人员。性价比很高的酒店。
一个不错的过夜的地方
Pictures on line did not match the place. No coffee pot in room nor a microwave. The breakfast was terrible Sausage ice cold Gravy for biscuits was very bland Thru it away The place was a 100 dollar a night not 280 dollars It was another motel and it had a facelift but not good by any means
The air unit ran all night. I could not get it to shut off. Either low or high. When I first entered the hotel, there was a strange order, I couldn't put my finger on what it actually was. I smelled it through out the hotel, though not in my room. My room was decent, other than the air unit. They did have some hot items for breakfast. I did not take any of the cold items. I rate breakfast as below par.
The staff was pleasant and helpful, the room was clean. But the bathroom fan sounded like it was about to fall out of the ceiling. The AC fan was so noisy we turned it off so we could sleep. Fortunately the room was insulated enough we didn't need it.
Outdated room, Poorly cleaned (I had to change the sheets immediately and I also requested new towels), they also ran out of food for breakfast (It was only 8:30am). Definitely wasn't worth the $80 a night.
The ceiling was falling down above the bed. The shower curtain was not big enough and the shower rod was broke, which caused the curtain to slide down. The hall way and the stairs were not vacuumed the 4 days I was there. The breakfast was the same every day, the bread was stale and the hard boiled eggs were rotten and not refrigerated.
Room was ok, but no hair dryer or coffee maker. Pillows were pretty flat. Breakfast was ok, but no sausage, bacon or eggs, other than boiled.
Only problem was the key cards was not working properly felt like they deactivated once I left the room even though they provide 2 for 2 guest they do not work requiring me to go back and forth to the front desk
Our bathroom/toilet wasn't working on our first day and continued to frequently stop flushing. Room keys randomly stopped working so we had to have 6 replacements. The filter on the AC/heat made the room smell horribly. Staff was always very short or didn't say a word when approaching the front counter so we didn't always feel comfortable asking for help or anything else