They lied and said I smoked in the room when cameras clearly see me walking in-out of the hotel which means they didn't return my deposit.....fyl smokers have smokers clothes so taking money because you choose to is unexcusable
展开
酒店回复: Hello Geffrey,Thank you for taking the time to share your thoughts. We take all feedback seriously and appreciate your perspective. Your concerns will be forwarded to the management team for further review. We are committed to ensuring our guests have a positive experience at our hotel, and we value your input in helping us improve. Please reach out to our management directly for any further discussion regarding your stay.
1.0分
情侣出游
展开
The place is so gross! It smelled like rotten feet and spoiled milk all through the building. There are no usb ports. The place is out dated and the bed smelled like piss!
展开
酒店回复: Hello Loretta,Thank you for sharing your feedback. We appreciate your input regarding the property's condition and amenities. Guest experience is important to us, and we will take your comments into consideration as we continue to improve our facilities. If you'd like to discuss your stay further, we encourage you to reach out to management directly. We hope for better experiences in future stays.
5.0分
商务出差
Nice large quiet room, slept great. Solid wifi and TV lineup, strong and hot shower (rare). Excellent stay and will stay again for sure.
展开
酒店回复: Hello Christopher,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the spacious and quiet room, as well as the solid amenities. Your satisfaction with our Wi-Fi, TV options, and shower is greatly appreciated. We look forward to welcoming you back for another excellent stay!
3.0分
家庭亲子
展开
Had issues with the television. It did not work. Called front desk. They said someone would be up shortly. That did not happen. Had to call again. They finally came up. Said we needed a new TV and they said they would bring one right up. AT midnight we finally went to bed without anyone showing up. Had to call again the next morning. We left for the day and when we returned the TV Stand was moved away from the wall TV was not plugged in. Had to do that myself. The TV did work.
展开
酒店回复: Hello Mike,Thank you for sharing your experience. We strive to provide exceptional service, and we regret that you encountered issues with the television and the follow-up process. Your feedback regarding the delay and communication is valuable and will be shared with the relevant team. We appreciate your understanding and hope your overall stay was enjoyable, despite these challenges.
1.0分
家庭亲子
展开
Dirty sheets on bed , no blanket . Went to the desk to get clean sheets to make my own bed . Went to the desk ; time for a blanket . Never got one
TV did not work , light bulbs burnt out
Drawers in dresser would not stay shut
No toilet paper in the bathroom
Other guest complained about the same issue
展开
酒店回复: Hello Andrew,Thank you for your feedback regarding your stay. We understand that cleanliness and comfort are paramount, and it's disappointing that your experience did not meet those expectations. Your concerns about the sheets, blanket, and other room issues are noted, and we appreciate you bringing them to our attention. We will ensure this feedback reaches the appropriate departments for review and improvement. Thank you for sharing your thoughts with us, as they help us enhance our guest experience moving forward.
2.0分
其他
Staff was good. Had black mold in the bathroom. Multiple areas but pretty bad above the shower.
展开
酒店回复: Hello nancy,Thank you for sharing your feedback. We're glad to hear that you found our staff to be good. Regarding the mold issue mentioned, we appreciate you bringing it to our attention, as cleanliness and maintenance are important to us. Your comments will help with our ongoing efforts to provide a comfortable environment for all guests. Please do not hesitate to reach out to management if you would like to discuss your experience further.
4.0分
家庭亲子
The location is great , the staff wasnt bad but wasnt the best either . I would stay here again
展开
酒店回复: Hello Ryan,Thank you for your feedback! It's great to hear that you enjoyed the location and found the staff to be satisfactory. We value your input as it helps us improve our services for future guests. We look forward to welcoming you back on your next visit and hope to enhance your experience even further.
早餐不错。房间总是很干净。办理入住手续快捷方便，我很喜欢！
我甚至连一条被子都没拿到。泳池很冷。早上打扫卫生的人带着孩子，还很吵闹，摔门。
他们同意
They lied and said I smoked in the room when cameras clearly see me walking in-out of the hotel which means they didn't return my deposit.....fyl smokers have smokers clothes so taking money because you choose to is unexcusable
The place is so gross! It smelled like rotten feet and spoiled milk all through the building. There are no usb ports. The place is out dated and the bed smelled like piss!
Nice large quiet room, slept great. Solid wifi and TV lineup, strong and hot shower (rare). Excellent stay and will stay again for sure.
Had issues with the television. It did not work. Called front desk. They said someone would be up shortly. That did not happen. Had to call again. They finally came up. Said we needed a new TV and they said they would bring one right up. AT midnight we finally went to bed without anyone showing up. Had to call again the next morning. We left for the day and when we returned the TV Stand was moved away from the wall TV was not plugged in. Had to do that myself. The TV did work.
Dirty sheets on bed , no blanket . Went to the desk to get clean sheets to make my own bed . Went to the desk ; time for a blanket . Never got one
TV did not work , light bulbs burnt out
Drawers in dresser would not stay shut
No toilet paper in the bathroom
Other guest complained about the same issue
Staff was good. Had black mold in the bathroom. Multiple areas but pretty bad above the shower.
The location is great , the staff wasnt bad but wasnt the best either . I would stay here again