The room is beautiful and clean, the staff is very friendly and helpful. moreover, it provides great sense of safety. definitely will book at this hotel again if i revisit the city
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酒店回复: Thank you very much for taking the time to share your positive experience. We are delighted to hear that you found the room beautiful and clean, and that our staff was friendly and helpful. Your sense of safety is very important to us, and we are glad we could provide that for you.We look forward to welcoming you back on your next visit to the city.
2.0分
其他
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The lobby entrance is dark and uninviting. Once inside, the lobby is clean and updated, but we weren't sure they were even open until we got inside.
The first room they gave us didn't match the pictures, as we were hoping for a couch to lounge on during our stay. Also, the fridge was very loud, and upon examination, was frosted over and had food frozen to the walls. So, we requested a different room.
The 2nd room was tidy, but not really clean. The floor hadn't been vacuumed, and the bathroom was falling apart. There was a dust collection in the toilet paper dispenser, the tissues were empty, and the floor was cracked and sharp. There were cobwebs in every corner of the room, including by the beds. The nightstand outlets didn't work, so we had to plug our phones into the TV outlets to charge.
And the breakfast... was inedible. The eggs were rotten. The sausage was burnt. There was no orange juice at all. And the tables were so close together that we all felt smushed. Tables like that are meant to be spread out, with ONE chair on each side, not 2, with walking room in between.
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酒店回复: Dear [Customer Name],Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, from the lobby ambiance to the condition of the rooms and breakfast. Please know that your comments have been taken seriously, and we are addressing these issues with our team to improve our services and facilities. We value your feedback as it helps us enhance the experience for all our guests.We hope to have the opportunity to welcome you back in the future and provide a stay that meets your expectations.
2.0分
其他
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Do not stay here!
Room was dirty. The hot tub was really dirty and breakfast was subpar. Shelves in the room were broken. This place is not what was portrayed online. Very disappointing.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologise for the inconvenience you experienced with the cleanliness of the room and hot tub, as well as the condition of the shelves and the quality of the breakfast. Your comments are very important to us, and we will address these issues promptly to ensure a better experience for our future guests. We appreciate your honesty and hope you will give us another opportunity to provide you with a more enjoyable stay
5.0分
家庭亲子
Parking was easy with cameras. Staff helped recover my gf lost phone. Very happy with our service and stay! Breakfast was better than most places.
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酒店回复: Thank you very much for taking the time to review your recent stay with us. We are delighted to hear that you enjoyed your experience, found the parking convenient, and appreciated the assistance from our staff in recovering your girlfriend’s lost phone. It’s also wonderful to know that our breakfast exceeded your expectations. We truly value your feedback and look forward to welcoming you back in the future.
4.0分
情侣出游
Housekeeping was friendly and attentive. The breakfast would have to improve just to be mediocre.
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酒店回复: Thank you very much for taking the time to provide your valuable feedback regarding your recent stay with us. We are pleased to hear that you found our housekeeping team friendly and attentive. We also appreciate your honest comments about the breakfast. Please be assured that your feedback will be shared with our culinary team as we continually strive to improve our services to meet and exceed guest expectations.We look forward to welcoming you back in the future and providing you with an even better experience.
4.0分
其他
Affordable
Hot tub great rooms could've been cleaner and carpet needs replacement everywhere.
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酒店回复: Thank you for taking the time to review your recent stay with us. We sincerely apologize for any inconvenience you experienced, particularly regarding the cleanliness of the rooms and the condition of the carpets. Your feedback is valuable to us, and we will take immediate steps to address these issues. We are glad to hear you enjoyed the hot tub and hope to provide you with an even better experience on your next visit.
4.0分
其他
The staff were really nice and helpful. Everything was clean, nice pool and hot tub.
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酒店回复: Thank you very much for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our staff to be really nice and helpful, and that you enjoyed the cleanliness, pool, and hot tub facilities.We truly appreciate your rating of 8 out of 10 and your kind comments. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests.We look forward to welcoming you back in the near future.
3.0分
其他
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No one came to change our bedding daily or give us clean towels at all we were there 3 nights. No clean towels exchange no clean bedding changed and no iron in the room, no phone in the room to call the front desk. The beds were not soft not comfortable and the blankets were so small not warm very thin.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced, particularly with the lack of daily bedding changes, towel exchanges, and the absence of certain amenities in your room. Your comments about the comfort of the beds and blankets have been noted.Please be assured that we take your feedback seriously and will address these issues promptly to improve our services. We hope to have the opportunity to welcome you back and provide a much better experience.
老酒店 气味你好 有Wi-Fi 早餐差
很一般 插头太少
The room is beautiful and clean, the staff is very friendly and helpful. moreover, it provides great sense of safety. definitely will book at this hotel again if i revisit the city
The lobby entrance is dark and uninviting. Once inside, the lobby is clean and updated, but we weren't sure they were even open until we got inside.
The first room they gave us didn't match the pictures, as we were hoping for a couch to lounge on during our stay. Also, the fridge was very loud, and upon examination, was frosted over and had food frozen to the walls. So, we requested a different room.
The 2nd room was tidy, but not really clean. The floor hadn't been vacuumed, and the bathroom was falling apart. There was a dust collection in the toilet paper dispenser, the tissues were empty, and the floor was cracked and sharp. There were cobwebs in every corner of the room, including by the beds. The nightstand outlets didn't work, so we had to plug our phones into the TV outlets to charge.
And the breakfast... was inedible. The eggs were rotten. The sausage was burnt. There was no orange juice at all. And the tables were so close together that we all felt smushed. Tables like that are meant to be spread out, with ONE chair on each side, not 2, with walking room in between.
Do not stay here!
Room was dirty. The hot tub was really dirty and breakfast was subpar. Shelves in the room were broken. This place is not what was portrayed online. Very disappointing.
Parking was easy with cameras. Staff helped recover my gf lost phone. Very happy with our service and stay! Breakfast was better than most places.
Housekeeping was friendly and attentive. The breakfast would have to improve just to be mediocre.
Affordable
Hot tub great rooms could've been cleaner and carpet needs replacement everywhere.
The staff were really nice and helpful. Everything was clean, nice pool and hot tub.
No one came to change our bedding daily or give us clean towels at all we were there 3 nights. No clean towels exchange no clean bedding changed and no iron in the room, no phone in the room to call the front desk. The beds were not soft not comfortable and the blankets were so small not warm very thin.