We were towing 2 motorcycles on a trailer and they allowed us to park close to the front door to keep them safe. Food was excellent. Definitely stay there again
1.0分
其他
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I am deeply disappointed in this Courtyard on ALL levels. As an elite Marriott member, this hotel does not follow Marriott standards, and does not deserve to be affiliated with Marriott. This hotel stands at #1 for worst guest experience ever in my 30 years of corporate travel. If you can avoid The Courtyard by Marriott in Tupelo, MS. then do so at all costs. There are other Marriott properties nearby, but other cities in MS would be a better choice. This hotel is horribly mismanaged. From the ownership group, to the hotel management, and the hotel's extremely hostile and confrontational staff. Neither the management, and or the staff, holds itself accountable in wrongfully blaming guests for apparent hotel issues. The average guest would assume that "Hotel Staff would be empowered to resolve issues", but this hotel intentionally refuses to resolve the problems, and further they blatantly go out of their way to infuriate guests, inflaming tensions, and ultimately chasing guests away. THE LAST STRAW: I called the ownership group. The regional VP refused to cooperate with me, and or Marriott for that matter. The regional VP literally phone-bombed me, and stalked me on social media before I had blocked him. I filed a complaint with Marriott Guest Services, and the Elite Service manager was so disgusted with this hotel's treatment of me that she "resolved the issue immediately", awarding me 25K points, giving me stay credit, and also the points I earned through my paid stay.
4.0分
家庭亲子
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We stayed a Friday night here. The hotel is easy accessed from the highway and is surrounded by restaurants and stores, etc. The hotel is well maintained and the staff is exceptional! The rooms were very spacious and comfortable. The Bistro is a nice touch. The only drawback was the outside noise caused by tragic and near by trains. You could clearly hear sirens, trains and commotion from the near by restaurants. This clearly is not the hotels fault and it might be much quieter during the week.
4.0分
其他
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Nice property. Have stayed here before, convenient and clean. Same amenities as Courtyard in Jonesboro but had to pay more here, not sure why. What happened to a simple breakfast included in the price?
4.0分
其他
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The hotel was great, but they charged my card for the full amount even though I already prepaid for the room. Now I have to wait "3 to 7 business days" to get the overcharge back.
3.0分
独自旅行
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I almost always stay in Marriott Courtyard hotels. Sadly, this particular property was not up to what I have come to expect at a Courtyard, and I was sorely disappointed. While the staff was pleasant, and my room itself clean, the windows were so dirty I could barely see my car outside. The pool was "green", probably from not enough chlorine, and definitely not what I wanted to swim in. The coffee was terrible - very bad tasting and cold. The muffin I ordered for breakfast was stale and frozen inside.
5.0分
商务出差
The staff were very friendly And kind We had no problems with this Faye
1.0分
其他
Overcharged
We cancelled this booking before the end of the cancellation period… and they still charged us. Will definitely not book here again.
4.0分
商务出差
I did like the location and dining options, however the AC unit was so loud and disturbing, it interrupted my sleep
酒店环境不错,附近有餐厅
We were towing 2 motorcycles on a trailer and they allowed us to park close to the front door to keep them safe. Food was excellent. Definitely stay there again
I am deeply disappointed in this Courtyard on ALL levels. As an elite Marriott member, this hotel does not follow Marriott standards, and does not deserve to be affiliated with Marriott. This hotel stands at #1 for worst guest experience ever in my 30 years of corporate travel. If you can avoid The Courtyard by Marriott in Tupelo, MS. then do so at all costs. There are other Marriott properties nearby, but other cities in MS would be a better choice. This hotel is horribly mismanaged. From the ownership group, to the hotel management, and the hotel's extremely hostile and confrontational staff. Neither the management, and or the staff, holds itself accountable in wrongfully blaming guests for apparent hotel issues. The average guest would assume that "Hotel Staff would be empowered to resolve issues", but this hotel intentionally refuses to resolve the problems, and further they blatantly go out of their way to infuriate guests, inflaming tensions, and ultimately chasing guests away. THE LAST STRAW: I called the ownership group. The regional VP refused to cooperate with me, and or Marriott for that matter. The regional VP literally phone-bombed me, and stalked me on social media before I had blocked him. I filed a complaint with Marriott Guest Services, and the Elite Service manager was so disgusted with this hotel's treatment of me that she "resolved the issue immediately", awarding me 25K points, giving me stay credit, and also the points I earned through my paid stay.
We stayed a Friday night here. The hotel is easy accessed from the highway and is surrounded by restaurants and stores, etc. The hotel is well maintained and the staff is exceptional! The rooms were very spacious and comfortable. The Bistro is a nice touch. The only drawback was the outside noise caused by tragic and near by trains. You could clearly hear sirens, trains and commotion from the near by restaurants. This clearly is not the hotels fault and it might be much quieter during the week.
Nice property. Have stayed here before, convenient and clean. Same amenities as Courtyard in Jonesboro but had to pay more here, not sure why. What happened to a simple breakfast included in the price?
The hotel was great, but they charged my card for the full amount even though I already prepaid for the room. Now I have to wait "3 to 7 business days" to get the overcharge back.
I almost always stay in Marriott Courtyard hotels. Sadly, this particular property was not up to what I have come to expect at a Courtyard, and I was sorely disappointed. While the staff was pleasant, and my room itself clean, the windows were so dirty I could barely see my car outside. The pool was "green", probably from not enough chlorine, and definitely not what I wanted to swim in. The coffee was terrible - very bad tasting and cold. The muffin I ordered for breakfast was stale and frozen inside.
The staff were very friendly And kind We had no problems with this Faye
Overcharged
We cancelled this booking before the end of the cancellation period… and they still charged us. Will definitely not book here again.
I did like the location and dining options, however the AC unit was so loud and disturbing, it interrupted my sleep