酒店回复: Dear Haley,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn. It's disappointing to know that the cleanliness of the room did not meet your expectations, along with the towels/bedding offered. However, your stay was still positively impacted by our friendly staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels, to provide you a more comfortable stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
酒店回复: Hello Judy,The staff and I saw your survey following your recent stay at the Red Roof Inn Michigan City. I am disappointed you had a less than satisfactory experience which prompt your 2/5 score. The situation you described regarding the upkeeped condition of the property, the room not being to your liking and all the other concerns is truly regrettable. I am very sorry for your experience. To uphold our company's high standards, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all our guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
床垫很好很结实。淋浴水很热，但枕头很薄。不过，体验很棒。
4.0分
其他
原文
翻译提供方：Google
没有肥皂
5.0分
家庭亲子
原文
翻译提供方：Google
美好的
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酒店回复: Dear Joni,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Michigan City. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you had a great stay with us, resulting in your 5/5 score. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,Tianna Red Roof Management RediResponse Specialist
2.0分
情侣出游
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This was a $70 room at best not $170, which is what i paid. The bed was comfortable and there is a nice desk. Lots of dust. The bathroom was so poorly maintained, it was difficult to tell if it was clean or dirty. Ick. The facilities were filthy. Evidently, they haven't heard about power washers and paint. The trashcan was overflowing. Not only will i never stay there again, i will never stay at another Redroof.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Michigan City. Thank you for taking the time to share your feedback. I sincerely apologize that your stay was not satisfactory and that you encountered issues with the condition of the room and quality. Your comments about the bathroom, facilities, and overflowing trashcan are concerning, and I assure you that this is not the standard we aim to provide.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for letting us know how you feel. We’re disappointed to hear that you don’t plan to visit us again, but we’re committed to improving based on your feedback. If you ever reconsider, please know we would be grateful for the chance to provide you with a better experience.Very truly yours,JMRed Roof Management RediResponse Specialist
3.0分
其他
I won’t stay again. No mattress on the bed. Box spring on a wood platform.
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酒店回复: Dear Valued Guest,I appreciate you taking the time to write a review of your experience with us at the Red Roof Inn Michigan City. I am very sorry to hear about the discomfort you experienced during your stay at the Red Roof Inn Michigan City. I understand that this was due to the situation with the bed, and I sincerely apologize for this oversight. Thank you for bringing this to our attention. I will share your feedback with the rest of our team so they can have this issue resolved. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,MatthewRed Roof Management RediResponse Specialist
5.0分
其他
Floor was pretty rough. Blood stains and holes in the comforter. Wouldn't recommend staying here unless ya have to
1.0分
情侣出游
Ants in the bathroom
Nail clippings on “clean” towels
Construction noise at 5am from near by facilities.
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酒店回复: Dear Ryan,I appreciate you sharing your feedback following your stay at the Red Roof Inn Michigan City. You expressed that the insects you encountered, the noise disturbance along with the other concern you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. Please know that our Red Roof team works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be and, in an effort, to address the other concerns you mentioned.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,Samantha Red Roof Management RediResponse Specialist
就像一家发臭的汽车旅馆，闻起来有点糟糕。不干净，而且看起来没有维护。我很难过睡在不干净的床上。
他们没有清理所有的抽屉，毛巾和床上用品上都有污渍，但除此之外，这是一次愉快的住宿，当我们需要帮助时，工作人员非常乐于助人，而且很友好。
与房价相比，酒店和房间的状况非常糟糕。感觉不是一个安全的地方。我们最终没有入住，而是在另一家酒店预订了一晚。
床垫很好很结实。淋浴水很热，但枕头很薄。不过，体验很棒。
没有肥皂
美好的
This was a $70 room at best not $170, which is what i paid. The bed was comfortable and there is a nice desk. Lots of dust. The bathroom was so poorly maintained, it was difficult to tell if it was clean or dirty. Ick. The facilities were filthy. Evidently, they haven't heard about power washers and paint. The trashcan was overflowing. Not only will i never stay there again, i will never stay at another Redroof.
I won’t stay again. No mattress on the bed. Box spring on a wood platform.
Floor was pretty rough. Blood stains and holes in the comforter. Wouldn't recommend staying here unless ya have to
Ants in the bathroom
Nail clippings on “clean” towels
Construction noise at 5am from near by facilities.